iRGB PLUS 1050W noise

[Avenger86]

Hello, friends! I have a problem with my PSU. 

https://www.youtube.com/watch?v=xngQa1hXoRg

If i start gaming CS GO or start stress test CPU noise disappears. what could it be?

[TT0987]

Hi Avenger86

Thank you reaching our here.

We have two PFCs in that model, one for high workload and the other for low.

I am guessing the PFC work with low workload is having some problems, maybe off setting.

Could you let me know the S/N number in the back of your power supply, and contact our Customer Service for a possible replacement.

and let us study the issue with your power supply.

Thanks.

Customer Service: 

USA/Canada/South America:
support@thermaltakeusa.zendesk.com 

Europe
support@thermaltake.de 

Australia/ New Zealand
rma@thermaltake.com.au 

[Avenger86]

2 hours ago, Joshua Chang said:

Hi Avenger86

Thank you reaching our here.

We have two PFCs in that model, one for high workload and the other for low.

I am guessing the PFC work with low workload is having some problems, maybe off setting.

Could you let me know the S/N number in the back of your power supply, and contact our Customer Service for a possible replacement.

and let us study the issue with your power supply.

Thanks.

Customer Service: 

USA/Canada/South America:
support@thermaltakeusa.zendesk.com 

Europe
support@thermaltake.de 

Australia/ New Zealand
rma@thermaltake.com.au 

Hello, dear friend!  Serial number is PSTPI1050F2FDPE1AR000238 I sent it to support@thermaltake.de.

Tnx for answer!