Prathamesh Labhade Posted August 24, 2020 Report Share Posted August 24, 2020 Hi, I have connected my ring quads as pre the manual but when I start my pc there are lights the fans only spin. The Tt riing software also doesn't show the connector i get an error code h_0x0001. Btw is there any default for these fans? Means if I don't want connect the controller to the MB... Please thermaltake stop using the stupid molex power Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 25, 2020 Report Share Posted August 25, 2020 Hi, May i know how many Riing Quad fan you connect? Any other products from us are TT RGB PLUS controlled? How you connect your controller to 4pin connector? Quote Link to comment Share on other sites More sharing options...
Prathamesh Labhade Posted August 25, 2020 Author Report Share Posted August 25, 2020 4 Riing Quad fans are connected to the controller. No other Tt products are connected to the controller. The fans are connected to controller from port 1 to 4. USB cable from the controller is connected to my motherboard header. The power cable of the controller is connected using molex cable which came with my power supply. Quote Link to comment Share on other sites More sharing options...
Prathamesh Labhade Posted August 25, 2020 Author Report Share Posted August 25, 2020 Hi, I have put a photo of the power cable to controller. The way I have connected it. Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 26, 2020 Report Share Posted August 26, 2020 Did the 4 riing quad fans light up when you turn on your PC, i mean before you turn on TT RGB Plus software? Quote Link to comment Share on other sites More sharing options...
Prathamesh Labhade Posted August 26, 2020 Author Report Share Posted August 26, 2020 Nope the riing quad do no light up when I turn on the PC Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 26, 2020 Report Share Posted August 26, 2020 ok, i think it is controller issue. btw, you said you have 4pcs riing quad, did you buy 2 x 3 fan packs? or you bought a single riing quad fan? Do you have another controller? Quote Link to comment Share on other sites More sharing options...
Prathamesh Labhade Posted August 26, 2020 Author Report Share Posted August 26, 2020 I have 2 x 3 fan pack Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 26, 2020 Report Share Posted August 26, 2020 can you try another controller since you got two? If that one works, then we can RMA the one you using right now. Quote Link to comment Share on other sites More sharing options...
Prathamesh Labhade Posted August 26, 2020 Author Report Share Posted August 26, 2020 I tried other controller also still the same Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 27, 2020 Report Share Posted August 27, 2020 ok, then may i know your system config, like CPU, MB, OS version, tt rgb plus version, photos of how you connection controller and 4 pin cable, also, can you check " device manager" in windows, see if USB device shows fail or error? that will be two issues, first is fans not light up, 2nd is controller error code " cant not find controller" Quote Link to comment Share on other sites More sharing options...
Prathamesh Labhade Posted August 27, 2020 Author Report Share Posted August 27, 2020 Hi, I am using windows 10 version 2004 PC Specs Ryzen 3900X Aorus B550 Master Tt tough tram 4000mhz Coolermaster ML360R Aorus 2080ti Superflower 850W gold The 4 pin molex from the controller is connected to psu using the cable provided by Superflower Quote Link to comment Share on other sites More sharing options...
Prathamesh Labhade Posted August 27, 2020 Author Report Share Posted August 27, 2020 Using TT RGB PLUS software V1.3.7 Quote Link to comment Share on other sites More sharing options...
FlavA Posted August 28, 2020 Report Share Posted August 28, 2020 Yeah hi, a few months back I bought the flo ring 360 water cooler had no issues. But as I have the 011 dynamic case I wanted to populate all the fan mounts(my 3 bottom are Corsair). so I went to micro-center and picked up the Thermaltake pure plus 12 fans. Keep in mind now I have 2 thermal take controllers. Initially I booted up my computer and the flo ring fans fired up as usual but the pure plus 12 rings had no rgb came to these forums looking for an answer and found a video on how to daisy chain.... same thing no rgb on the pure plus fans. Tried messing around with the configuration but now I have the error code (H_0x0001) could not find fan controller. I have it so now 4/6 fans lit up but still the error code and 2 fans with out rgb. I have the aorus b450 mother board if that helps. Anyone have any ideas? Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 31, 2020 Report Share Posted August 31, 2020 On 8/27/2020 at 12:40 PM, Prathamesh Labhade said: Using TT RGB PLUS software V1.3.7 Hi, We have been working on this issue for a month, it seems that Windows 10 2004 update causes certain USB devices incompatibility, which means OS is failed to detect our control, normally you may see "USB device error" if you go to Device manager in Windows . Please update your BIOS, and uninstall your USB device (our controller) in device manager then restart your PC. Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 31, 2020 Report Share Posted August 31, 2020 On 8/28/2020 at 9:36 AM, FlavA said: Yeah hi, a few months back I bought the flo ring 360 water cooler had no issues. But as I have the 011 dynamic case I wanted to populate all the fan mounts(my 3 bottom are Corsair). so I went to micro-center and picked up the Thermaltake pure plus 12 fans. Keep in mind now I have 2 thermal take controllers. Initially I booted up my computer and the flo ring fans fired up as usual but the pure plus 12 rings had no rgb came to these forums looking for an answer and found a video on how to daisy chain.... same thing no rgb on the pure plus fans. Tried messing around with the configuration but now I have the error code (H_0x0001) could not find fan controller. I have it so now 4/6 fans lit up but still the error code and 2 fans with out rgb. I have the aorus b450 mother board if that helps. Anyone have any ideas? Hi, What version of Windows do you have? Quote Link to comment Share on other sites More sharing options...
Prathamesh Labhade Posted November 20, 2020 Author Report Share Posted November 20, 2020 My fans and working fine for but the software doesn't work at all it keeps crashing using windows v20H2 Quote Link to comment Share on other sites More sharing options...
Jonny Franke Posted January 3, 2021 Report Share Posted January 3, 2021 So I had the wrong controller for the riing quad fans in the box! After being sent a new controller and cables all the errors I was previously getting have been fixed however now only the fan plugged into number one position on the controller connects to the software. I have tried all the fans in every position it is the only one that works. So I have an open air case with only one controllable fan with the other one staying in default rainbow setting. looks great I have since tried to make contact to get this issue sorted out but I believe thermaltake have just wiped their hands from this as I already have been sent a new controller. Is this a simple fix? Am I doing something wrong here? who would know I am getting no communication. Quote Link to comment Share on other sites More sharing options...
Lockie Posted February 10, 2021 Report Share Posted February 10, 2021 I've had the same problem I bought 3 sets of fans tried all the different controllers that have come with each fan pack, fans spin but no light and doesn't connect to the software all I get is the error code h_0x0001. Quote Link to comment Share on other sites More sharing options...
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