SlamYourClam Posted September 15, 2020 Report Posted September 15, 2020 After the latest update, my software will crash immediately after it loads fully. Also, I have called support and left numerous messages and no one has gotten back to me about having to RMA both of the controllers I currently have, as well as my Riing Quad fans possibly going on. Can I get some support here, please? The software randomly decides on boot if it sees both controllers, or just one. This is getting old. I now cannot check which controllers are being seen, as the software no longer even stays open. Im on the Windows 2004 update. Motherboard: MSI Meg Ace x470 CPU: Ryzen 3900 GPU: EVGA 2080 Super RAM: Trident Z G Skill RGB 64gb 6 Riing Quad Fans 120mm rocketurbiz 1 Quote
Tony.P Posted September 16, 2020 Report Posted September 16, 2020 Dear User Thank you for your report. Could you provide TT RGB PLUS program log to us? Please follow the tips below this link. https://www.dropbox.com/s/8cdejahan0rmawp/TT RGB PLUS Debug Mode.docx?dl=0 Quote
SlamYourClam Posted September 17, 2020 Author Report Posted September 17, 2020 https://www.dropbox.com/sh/bfmrz6uy55n6af1/AADWgT3gqlskSF6H9z-BLBY_a?dl=0 Here is the think with the folder like you asked. Quote
Tony.P Posted September 18, 2020 Report Posted September 18, 2020 Dear user Could you try to this testing version below this download link. https://www.dropbox.com/s/lm0tlw6ah5lik0d/TT RGB Plus_Setup_1.3.901_x64.exe.zip?dl=0 We fixed some issues. Quote
SlamYourClam Posted September 21, 2020 Author Report Posted September 21, 2020 Didnt work, it is still crashing as soon as the app loads. Quote
Tony.P Posted September 21, 2020 Report Posted September 21, 2020 Hi Could you provide log again? Use 1.3.901 vesion. https://www.dropbox.com/s/bkhapyphlq6s7pa/TT RGB Plus_Setup_1.3.902_x64.exe.zip?dl=0 Thank you. Quote
SlamYourClam Posted September 21, 2020 Author Report Posted September 21, 2020 https://www.dropbox.com/home/RGBRiingPlus Here you are, the log file as well as the main folder as you asked. Quote
Tony.P Posted September 22, 2020 Report Posted September 22, 2020 2 hours ago, SlamYourClam said: https://www.dropbox.com/home/RGBRiingPlus Here you are, the log file as well as the main folder as you asked. Dear User Sorry, We can't download this file. Does this version solve your problem? TT RGB PLUS V1.3.902 https://www.dropbox.com/s/bkhapyphlq6s7pa/TT RGB Plus_Setup_1.3.902_x64.exe.zip?dl=0 Quote
SlamYourClam Posted September 22, 2020 Author Report Posted September 22, 2020 https://www.dropbox.com/sh/5tmzx1k4cmzjypi/AAASCpgYh_oVHl6IiLWupvLVa?dl=0 Here is a new link. Ill try that download in the monring. Quote
SlamYourClam Posted September 24, 2020 Author Report Posted September 24, 2020 So the application is staying open, but everytime I boot up, the computer is still randomly picking if it sees only one controller or both. Quote
Tony.P Posted September 24, 2020 Report Posted September 24, 2020 50 minutes ago, SlamYourClam said: So the application is staying open, but everytime I boot up, the computer is still randomly picking if it sees only one controller or both. Dear User These two controllers needs to be connected to two different power 4-pin cables separately. Quote
SlamYourClam Posted December 6, 2020 Author Report Posted December 6, 2020 This did not work. I have them connected to 2 different 4 pin power cables and it still randomly chooses which ones show up on boot. I have been working on this for over 3 months its insanity please get this fixed. Quote
SlamYourClam Posted December 13, 2020 Author Report Posted December 13, 2020 Do you want pictures 9f the controllers? Why is the support on this forum silent in regards to this issue on so many posts? WE PAID TOP DOLLAR FOR THESE PRODUCTS WHY ARE YOU NOT HELPING US Quote
SlamYourClam Posted December 22, 2020 Author Report Posted December 22, 2020 Tony P where are you at my guy we trying to get this fixed man. Quote
SlamYourClam Posted January 2, 2021 Author Report Posted January 2, 2021 time to make a master thread of everyone who has software that isnt working since no one answers Quote
MilkyThumbs Posted January 21, 2021 Report Posted January 21, 2021 Aye Tony P solve this problem. I'm having the same issue and its annoying Quote
SlamYourClam Posted January 23, 2021 Author Report Posted January 23, 2021 FACTS MILKY THUMBS WHERE YOU AT TONY P Quote
Pizza Boi Posted January 27, 2021 Report Posted January 27, 2021 Does anyone else feel like an idiot for buying these things kevinvholloman 1 Quote
dairon202 Posted March 16, 2021 Report Posted March 16, 2021 I think I have the same issue, it froze up and I can't even close the program, isn't responding , frustrating Quote
Tony.P Posted March 24, 2021 Report Posted March 24, 2021 On 1/29/2021 at 1:15 PM, stvn758 said: Couldn't get the log file. Dear Sir Please follow the tips below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0 Quote
Tony.P Posted March 24, 2021 Report Posted March 24, 2021 On 3/16/2021 at 10:46 AM, dairon202 said: I think I have the same issue, it froze up and I can't even close the program, isn't responding , frustrating Dear user Could you tell us your PC motherboard and cpu type? Or you can send the program file to us. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0 Quote
zyke Posted April 2, 2021 Report Posted April 2, 2021 Hi experiencing the same issue tried to follow the debug mode Quote
Reignblood Posted April 8, 2021 Report Posted April 8, 2021 It's been going on for over 6 months and still no fix? Quote
SlamYourClam Posted April 15, 2021 Author Report Posted April 15, 2021 CHECK MY NEWEST POST I FIGURED IT OUT Quote
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