col.phantom Posted August 7, 2014 Report Share Posted August 7, 2014 Hello, today I want to post my feedback on the saphira mouse. I have bought 2 of this mice, one for my brother and one for a friend, I tested them both, and this is what I think: The hardware part is brilliant, the avago 3090 sensor is just a masterpiece and the switches, wheel and shape of the mouse are just spot on, the problem is the software. I dont know why thermaltake decided to make a different software for each peripheral, i have tried the black mouse too, and the software is just very weak and buggy, in the saphira software when i try to adjust the dpi it has to be done in a special manner because if you try to type in the dpi number it just doesnt save, the double click speed and the scroll speed slider just dont work, and if i save a polling rate value to the mouse it resets when i plug it in a different pc, I set it to 1000hz on my pc and when i plug it in my laptop it works at 125 or 500. The software gave me a windows error after instalation and the graphical design of it is just wrong. The other problem with this mouse is the sensor, I dont get why it malfunctions so fast, this same sensor (3090) works flawlessly on other mice (spawn, g400, deathadder 3.5g) I can reach high speeds with those mice, but in the saphira it locks when I move it too fast, Ive tested this with a qck+ mousepad and with a wooden desk and it gives me the same result, it has to be a firmware error because this sensor is just perfect, the saphira is very accurate and works good, but it doesnt reach the same speeds as other mice with this sensor. I have tested this mouse with different computers and versions of windows and it is always the same errors. It has a minor bug too, the lock switch is bugged, when you flip the switch to lock the side buttons they still work. eqeqeqe, Richardsaky, Tt Kenny and 4 others 7 Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 8, 2014 Report Share Posted August 8, 2014 Hey col.phantom, that sounds a bit off. May I ask what firmware you are using? Quote Link to comment Share on other sites More sharing options...
col.phantom Posted August 8, 2014 Author Report Share Posted August 8, 2014 I used the firmware on this site for both mice: http://www.ttesports.com/Mouse/25/SAPHIRA/productPage.htm?a=a&g=ftr#.U-R3Lfl5M-g Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 8, 2014 Report Share Posted August 8, 2014 Was this issue there before using this firmware? Quote Link to comment Share on other sites More sharing options...
col.phantom Posted August 8, 2014 Author Report Share Posted August 8, 2014 yeah, it worked the same before and after the firmware Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 8, 2014 Report Share Posted August 8, 2014 Ok, and what version of windows are you using? I'll report this to the team, and try to get you an update. Quote Link to comment Share on other sites More sharing options...
col.phantom Posted August 8, 2014 Author Report Share Posted August 8, 2014 Ok, and what version of windows are you using? I'll report this to the team, and try to get you an update. I tried it with windows 8.1 update1 x64, windows 7 sp1 x64 and windows 7 sp1 x86, on a wooden desk and a steelseries qck+ mousepad Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 8, 2014 Report Share Posted August 8, 2014 The low max speed issue, was experienced in-use or on something like enotus tester? Quote Link to comment Share on other sites More sharing options...
col.phantom Posted August 8, 2014 Author Report Share Posted August 8, 2014 The low max speed issue, was experienced in-use or on something like enotus tester? In use, i have a logitech g400s which has the same sensor, I use 800dpi, when i try to make a fast 180 turn on csgo the saphira locks, and the g400s doesnt Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 11, 2014 Report Share Posted August 11, 2014 Hi col.phantom, I've already informed the team about this. Will update you on this once this has been reviewed. Quote Link to comment Share on other sites More sharing options...
woll3 Posted May 30, 2015 Report Share Posted May 30, 2015 Hi col.phantom, I've already informed the team about this. Will update you on this once this has been reviewed. Any news on that one? If so, was it FW or just problems with specific surfaces, or maybe problems with the LED used? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 1, 2015 Report Share Posted June 1, 2015 Do you guys still have the same problem? Quote Link to comment Share on other sites More sharing options...
woll3 Posted June 1, 2015 Report Share Posted June 1, 2015 Do you guys still have the same problem? It was never fixed AFAIK. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 2, 2015 Report Share Posted June 2, 2015 It was never fixed AFAIK. Hey woll3, as we are currently busy with COMPUTEX 2015, I will not be in the office for this week. I'll check with the team once im back! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 8, 2015 Report Share Posted June 8, 2015 It was never fixed AFAIK. Hey woll3, please contact our customer service at support@thermaltake.de. We will have our local staff to assist you further. Quote Link to comment Share on other sites More sharing options...
woll3 Posted June 8, 2015 Report Share Posted June 8, 2015 Hey woll3, please contact our customer service at support@thermaltake.de. We will have our local staff to assist you further. And German Support will write a new Firmware? Well, i dont have my Saphira anymore but problems with the malfunction speed are also present in the Azurues(i still have one) which malfunctions at ~2.5m/s, while nearly everything else with A3080 achieves well over 3m/s. The problem is that Tt´s entire Lineup atm is a compromise, Azurues/Azurues Mini and Saphira have low malfunction speed, Black V2, Ventus/Ventus X have high Speed related Variance(Acceleration). Please dont see it as any kind of bashing, the shapes you have are really good, but ultimately one thing is wrong everytime. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 9, 2015 Report Share Posted June 9, 2015 hey woll3, our product management team will surely look into this and come out with a new firmware in the future Quote Link to comment Share on other sites More sharing options...
americankommie Posted January 16, 2016 Report Share Posted January 16, 2016 Tt Josh, any update on the max speed issue? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted January 18, 2016 Report Share Posted January 18, 2016 Tt Josh, any update on the max speed issue? Just checked with the team, and the issue has already been sent to the vendor, but there's no news regarding on the issue yet. Quote Link to comment Share on other sites More sharing options...
dddddouuce Posted January 18, 2016 Report Share Posted January 18, 2016 I highly doubt there will be any news. Especially because this issue has existed since the day this mouse was released. It's been 3 years, you can only stall for time so much. Quote Link to comment Share on other sites More sharing options...
hack2true Posted May 31, 2016 Report Share Posted May 31, 2016 this is so bullshit this mouse is awesome but the scroll wheel #### up it so hard Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 7, 2016 Report Share Posted June 7, 2016 this is so bullshit this mouse is awesome but the scroll wheel #### up it so hard Hi, please contact our support at rma@thermaltake.com.au and we will have someone to assist you accordingly Quote Link to comment Share on other sites More sharing options...
VIRU5 Posted July 24, 2016 Report Share Posted July 24, 2016 Hi, I've been having issues with my computer and the mouse, ever since i got the mouse i've been getting random blue screens of death, i've installed the CD that came with it, does the firmware come with the CD or nah? cause I didn't realize that you had to install firmware. I sound like a noob, damnit. Quote Link to comment Share on other sites More sharing options...
Tt David Posted July 28, 2016 Report Share Posted July 28, 2016 Hi VIRU5, Could you take some pictures or a video with your questions so that we can ask our PM team? Quote Link to comment Share on other sites More sharing options...
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