Is there still a customer service department?

[stylinred]

Hi there

I've been trying to get a hold from someone at thermaltake for a couple of weeks now, and I've not had any luck. 

I tried the thermaltake reddit page  and was directed to try my luck here, so here I am. 

I submitted a service request on the 14th of January, for my psu that failed, but have yet to hear anything

Any help would be appreciated! 

T138204 is my request#

It seems very bleak as all I've seen and heard are other users who've waited for months and haven't heard back from thermaltake. 

Thanks! 

[stylinred]

Wow are things really that bad? I'm so disappointed 😕

[AlexanderFuSheng]

Try this email address, it has worked well for me in the past.

 

support@thermaltakeusa.zendesk.com

Also, try filling out an RMA request here. This also has worked well for me.

 

Thermaltake - Service Center

[TT Lily]

Please write to cs3@thermaltake.com.tw if you have any queries. I understand the waiting process may be frustrating for you; thank you for your patience.