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TOUGHRAM software 1.0.6 does not properly recognize TOUGHRAM RGB


Plauzi
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As the topic says - I recently purchased a 32 gb pair of 3.600 clocked TOUGHRAM RGB sticks, inserted them into my motherboard, loaded the XMP profile and ...

... first dissapointment - the system does not even boot at this setting.

 

Second issue is that the software does not properly recognize the sticks - while there is a temperature mentioned at least, I cannot get the RGB stuff working. The attached screenshot shows what I see - the preview frame remains empty no matter what I try and there is a row with letters (from A to H) that interferes with the RGB sliders. Am I the only one with such issues? I tried NeonMaker as an alternative - but that tool does not even detect any supported hardware.

 

I´m using a rather new platform (B550 chipset, 5800X CPU). Maybe Thermaltake needs to awake and release a newer version of the tool? While surprisingly enough the platform is recommended for my RAM.

 

Any help is appreciated.

 

My setup is as following:

 

msi MEG B550 Unify-X, AMD Ryzen 7 5800X, Thermaltake ToughRAM RGB, Aorus GeForce RTX 3080 Master, Samsung 980 Pro, WD_Black, Enermax MaxTytan 1050, NZXT H710i

 

Toughram.Jpg

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  • 2 weeks later...
  • 2 weeks later...

For several months I was unable to get a ToughRam 32GB kit to work with Thermaltakes TOUGHRAM RGB software ANY version before version 1.0.7 which now works reliably for me

All traces of the previous software should be uninstalled including the 'hidden' TT folder Located in:

C:\Users\**YOURUSERNAME**\AppData\Roaming

Other RGB software installations may conflict also and should be removed before testing

Capture.PNG

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I did a fresh install of Windows meanwhile and used v1.0.7 , but no luck, the behaviour is exactly the same. Maybe the software fails due to my motherboard (only 2 instead of the usual 4 DIMM slots), but then again, why is it mentioned as validated?!

Fun fact - my e-mail inquiry is now 2 months ago ... and I never heard anything from Tt. To sum up things - software? Broken. Support? Not existing. At least msi released a newer BIOS meanwhile, allowing me to run the memory at 3.600 MHz.

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  • 1 month later...

Hallo,

ich habe keine #### mehr Englisch zu schreiben.

Die TOUGHRAM 1.0.7 funktioniert nicht richtig. Ich kann immer noch nicht alle LED´s ansteuern. Ich habe 4x8 GB R009D408GX2-4000C19A.

Wenn ich alle 4 Bänke besetze lässt sich das Letzte Modul nicht ansteuern. Besetze ich nur 2 Module, kann ich das zweite nicht ansteuern. Besetze ich nur eine Modul kann ich das nicht ansteuern.

1492213895_Screenshot(1).thumb.png.057dc1814377aa146a511bc7e2b0549f.png

Alle Ram Module werden richtig erkannt. Nur bei der Beleuchtung nicht.

Mein Rechner:

Asus ROG Strix X570-E Gaming, AMD Ryzen 7 5800X, Ram Thermaltake 4x8 GB R009D408GX2-4000C19A, 9x Thermaltake Riing Trio, AIO Thermaltake Floe Riing RGB 360 TT Premium Edition.

Die TT RGB Plus Software 1.4.2 arbeite ganz gut. Darf nur nicht auf Ramsync gehen. Dann stürzt die Software ab.

Bitte behebt den Fehler. Das kann doch nicht so schwer sein.

Danke!!!

 

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  • 2 weeks later...

Some interresting findings.

The software suddenly starts to work when you shut down the PC after the installation. NeonMaker, however, still not works (it starts up, shouts because of a lacking controller and after a while it terminates). RGB PLUS 2 has been released recently and now looks more mature than before; it also claims a controller would be missing but when I klick on Lighting, the software works at least ...

... but where is smoke, there has to be fire as well. Literally in my case - both softwares cause the idle temperature of my CPU to increase by appr. 20 (!) degrees celsius. The temperature lowers immediately when shutting down the software ... but then the lighting stops to work abnd the default color flow is being presented instead.

Very, very strange. A basically good piece of hardware accompanied by a ridiculous bad software package.

 

Temp.Jpg

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  • 1 month later...

Stopped working suddenly. I still consider to do a fresh install of the OS, but then again, I have a pair of 4.000 MHt Mushkin sticks at hand. Given the overwhelmig response from Tt, moving to them might be the smarter move.

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