Jump to content

the app for my fans wont work


Recommended Posts


I bought a three fan set up and got them in the pc, not problem. but I did need to get one more fan. before I got the fan everything was fine. I bought the new fan and got it plugged in and ready to go. 

now the app just tells me it "cannot connect the controller, please check the controller fan is connected".  I took it apart and checked and everything was connected correctly. but still not working. I am new to the pc world and I just want the app and fans to work correctly. the fans run, they produce the lights but nothing else. 

Please Help? 

Link to comment
Share on other sites

  • 2 weeks later...

Dear User

Could you tell us what's your purchased Thermaltake product and your PC hardware information?

For example:

Thermaltake: RRiing Quad 14 RGB Radiator Fan TT Premium Edition 3 Fan Pack

CPU: Intel i5 7700

Motherboard: ASUS X270

Windows Version: Windows 10  2004


Link to comment
Share on other sites

  • 1 month later...
  • 4 months later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...