the app for my fans wont work

[dehart52deh]

Hello, 

I bought a three fan set up and got them in the pc, not problem. but I did need to get one more fan. before I got the fan everything was fine. I bought the new fan and got it plugged in and ready to go. 

now the app just tells me it "cannot connect the controller, please check the controller fan is connected".  I took it apart and checked and everything was connected correctly. but still not working. I am new to the pc world and I just want the app and fans to work correctly. the fans run, they produce the lights but nothing else. 

Please Help? 

[Tony.P]

Dear User

Could you tell us what's your purchased Thermaltake product and your PC hardware information?

For example:

Thermaltake: RRiing Quad 14 RGB Radiator Fan TT Premium Edition 3 Fan Pack

CPU: Intel i5 7700

Motherboard: ASUS X270

Windows Version: Windows 10  2004

 

[iosman123]

thanks my issue has been fixed.

[jackyjoy123]

On 8/10/2021 at 6:01 PM, iosman123 said:

thanks my issue has been fixed.

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thanks for the information.