TT RGB Plus software cant detect controller (H_0x0001)

[Terrorbait]

Hello!

 

i ordered Thermaltake Pure Plus RGB 12 TT PremiumEdition 3P and installed the software TTRGBPlus_Setup. The software says that it cant detect the controller (H_0x0001).

My rig:

Win 10 64bit

MSI B450 A PRO MAX
AMD Ryzen 5 3600x

NVIDIA RTX 2070 Super

 

I checked everything, everything is plugged in correclty, like the manual shows. What is the problem? How can i fix it? My Device Manager even recognizes "Generic USB Hub".

 

Thank you

[Tony.P]

Dear User

Could you send us the program file log to us?

Please following this tips: https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0

[jackyjoy123]

thanks for the awesome information.

[NosiphoMaluleke]

On 11/25/2021 at 2:52 PM, Terrorbait said:

Hello!

 

i ordered Thermaltake Pure Plus RGB 12 TT PremiumEdition 3P and installed the software TTRGBPlus_Setup. The software says that it cant detect the controller (H_0x0001).

My rig:

Win 10 64bit

MSI B450 A PRO MAX

AMD Ryzen 5 3600x

NVIDIA RTX 2070 Super

 

I checked everything, everything is plugged in correclty, like the manual shows. What is the problem? How can i fix it? My Device Manager even recognizes "Generic USB Hub".

 

Thank you

There are two different Riing softwares from Thermaltake. Did you try both, just to be sure?

I had the same error message when I tried the Riing RGB instead of the Riing Plus software.

E.g.:

Riing RGB Software: Download from TT

Riing Plus Software: Download from TT

[footmanin]

When I attempted to use the Riing RGB software instead of the Riing Plus software, I received geometry dash the same error message.