Terrorbait Posted November 25, 2021 Report Share Posted November 25, 2021 Hello! i ordered Thermaltake Pure Plus RGB 12 TT PremiumEdition 3P and installed the software TTRGBPlus_Setup. The software says that it cant detect the controller (H_0x0001). My rig: Win 10 64bit MSI B450 A PRO MAX AMD Ryzen 5 3600x NVIDIA RTX 2070 Super I checked everything, everything is plugged in correclty, like the manual shows. What is the problem? How can i fix it? My Device Manager even recognizes "Generic USB Hub". Thank you Quote Link to comment Share on other sites More sharing options...
Tony.P Posted November 26, 2021 Report Share Posted November 26, 2021 Dear User Could you send us the program file log to us? Please following this tips: https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0 Quote Link to comment Share on other sites More sharing options...
jackyjoy123 Posted December 14, 2021 Report Share Posted December 14, 2021 thanks for the awesome information. Quote Link to comment Share on other sites More sharing options...
NosiphoMaluleke Posted May 25, 2022 Report Share Posted May 25, 2022 On 11/25/2021 at 2:52 PM, Terrorbait said: Hello! i ordered Thermaltake Pure Plus RGB 12 TT PremiumEdition 3P and installed the software TTRGBPlus_Setup. The software says that it cant detect the controller (H_0x0001). My rig: Win 10 64bit MSI B450 A PRO MAX AMD Ryzen 5 3600x NVIDIA RTX 2070 Super I checked everything, everything is plugged in correclty, like the manual shows. What is the problem? How can i fix it? My Device Manager even recognizes "Generic USB Hub". Thank you There are two different Riing softwares from Thermaltake. Did you try both, just to be sure? I had the same error message when I tried the Riing RGB instead of the Riing Plus software. E.g.: Riing RGB Software: Download from TT Riing Plus Software: Download from TT Quote Link to comment Share on other sites More sharing options...
footmanin Posted August 8, 2022 Report Share Posted August 8, 2022 When I attempted to use the Riing RGB software instead of the Riing Plus software, I received geometry dash the same error message. Quote Link to comment Share on other sites More sharing options...
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