Rion Posted September 23, 2014 Report Share Posted September 23, 2014 Hi. Sry for my bad englando. When i plug headsets i hear quiet noise (like shshshshshsh xD). Try to change USB port, mute all sound, turn off mic, but didnt help. All drivers installed. Try to use my old 3.5 headsets and i got clear sound. Help =( Quote Link to comment Share on other sites More sharing options...
Tt Marco Posted September 23, 2014 Report Share Posted September 23, 2014 Hi Rion, Welcome to forum. Sorry to hear the experience you have with Shock One If you locate at USA or Canada, Please apply RMA at this Link. or Email: ttsupport@thermaltakeusa.com Contact Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (PST) We will do a testing after received your return. Please provide the following informaiton during RMA applicaiton: Name Address Phone Number Email Note(Problems) Item Number Serial Number Purchase Locaiton Invoice Date Invoice Number Please attached Copy of Receipt within Return Package. Sorry for your inconvenience and Thanks for your cooperation. Quote Link to comment Share on other sites More sharing options...
Rion Posted September 23, 2014 Author Report Share Posted September 23, 2014 I live in Ukraine. Where i can test headsets? Quote Link to comment Share on other sites More sharing options...
Tt Marco Posted September 23, 2014 Report Share Posted September 23, 2014 The headset comes with 2 years warranty. Please register at our Global Service Center here and we will provide you further instructions. Thanks for your cooperation. Quote Link to comment Share on other sites More sharing options...
ƒєαтнє�вєα� Posted September 27, 2014 Report Share Posted September 27, 2014 Unless I am cursed, and all 4 of my SHOCK One headsets are stuffed, I believed this was a fault during developement, rather an assembly/construction fault. Aka. It's meant to like that. Indeed, all my headsets produce a soft white noise (Doesn't bother me since it's somewhat soothing [Like the ocean])Warranty won't help Quote Link to comment Share on other sites More sharing options...
Tt Marco Posted October 1, 2014 Report Share Posted October 1, 2014 Unless I am cursed, and all 4 of my SHOCK One headsets are stuffed, I believed this was a fault during developement, rather an assembly/construction fault. Aka. It's meant to like that. Indeed, all my headsets produce a soft white noise (Doesn't bother me since it's somewhat soothing [Like the ocean]) Warranty won't help Hi ƒєαтнєÑвєαÑ, Sorry to hear the experience you have for a white noise on SHOCK One. That's not normal for a headset. All your SHOCK Ones have a soft white noise problem, Please feel free to return for a RMA replacement. If you don't want the same product back, we can swap another product with the equivalent value. We will try our best to deliver your most satisfaction. Sorry for your inconvenience and thanks for your cooperation. Quote Link to comment Share on other sites More sharing options...
ƒєαтнєÑ�вєαÑ� Posted October 29, 2014 Report Share Posted October 29, 2014 Hi ƒєαтнєÑвєαÑ, Sorry to hear the experience you have for a white noise on SHOCK One. That's not normal for a headset. All your SHOCK Ones have a soft white noise problem, Please feel free to return for a RMA replacement. If you don't want the same product back, we can swap another product with the equivalent value. We will try our best to deliver your most satisfaction. Sorry for your inconvenience and thanks for your cooperation. Sorry for the delay, how would I go on about doing a(n) RMA/Swap? Quote Link to comment Share on other sites More sharing options...
Tt Marco Posted October 29, 2014 Report Share Posted October 29, 2014 Sorry for the delay, how would I go on about doing a(n) RMA/Swap? Don't worry. following is Australia and New Zealand branch contact information. Thermaltake Australia and New Zealand 1/49 Henderson Rd Rowville VIC 3178 Tel: 03 9763 1622 Also, feel free to submit RMA through the Link or For SWAP, you need to contact customer service directly and tell them your experience and ask for SWAP. Sorry for inconvenience and thanks for cooperation. Quote Link to comment Share on other sites More sharing options...
ƒєαтнє�вєα� Posted October 30, 2014 Report Share Posted October 30, 2014 Don't worry. following is Australia and New Zealand branch contact information. Thermaltake Australia and New Zealand 1/49 Henderson Rd Rowville VIC 3178 Tel: 03 9763 1622 Also, feel free to submit RMA through the Link or For SWAP, you need to contact customer service directly and tell them your experience and ask for SWAP. Sorry for inconvenience and thanks for cooperation. Would I have to contact consumer service via phone? Or is there an online/email method? Quote Link to comment Share on other sites More sharing options...
Tt Marco Posted November 3, 2014 Report Share Posted November 3, 2014 Would I have to contact consumer service via phone? Or is there an online/email method? You don't have to contact customer service via phone. Either submit a RMA through this Link or call Tel: 03 9763 1622. Both methods will be fine. In my opinion, it is easier to explain on phone than by email if you would like to SWAP headset to different model with equivalent value. Wish our customer service will earn back your satisfaction on our product. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.