SHOCK One Noise

[Rion]

Hi. Sry for my bad englando. When i plug headsets i hear quiet noise (like shshshshshsh xD). Try to change USB port,  mute all sound,  turn off mic, but didnt help. All drivers installed. Try to use my old 3.5 headsets and i got clear sound. Help =(

[Tt Marco]

Hi Rion,

 

Welcome to forum.

 

Sorry to hear the experience you have with Shock One

 

If you locate at USA or Canada, Please apply RMA at this Link.

or

Email: ttsupport@thermaltakeusa.com

Contact Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (PST)

 

We will do a testing after received your return. 

 

Please provide the following informaiton during RMA applicaiton:

Name

Address

Phone Number

Email

Note(Problems)

Item Number

Serial Number

Purchase Locaiton

Invoice Date

Invoice Number

 

Please attached Copy of Receipt within Return Package.

 

Sorry for your inconvenience and Thanks for your cooperation.  

[Rion]

I live in Ukraine. Where i can test headsets?

[Tt Marco]

The headset comes with 2 years warranty.  Please register at our Global Service Center here and we will provide you further instructions.  Thanks for your cooperation. 

[ƒєαтнє�вєα�]

Unless I am cursed, and all 4 of my SHOCK One headsets are stuffed, I believed this was a fault during developement, rather an assembly/construction fault.

Aka. It's meant to like that.

Indeed, all my headsets produce a soft white noise (Doesn't bother me since it's somewhat soothing [Like the ocean])

Warranty won't help

[Tt Marco]

Unless I am cursed, and all 4 of my SHOCK One headsets are stuffed, I believed this was a fault during developement, rather an assembly/construction fault.

Aka. It's meant to like that.

Indeed, all my headsets produce a soft white noise (Doesn't bother me since it's somewhat soothing [Like the ocean])

 

Warranty won't help

 

Hi Æ’єαтнєÑвєαÑ,

Sorry to hear the experience you have for a white noise on SHOCK One.

That's not normal for a headset.

 

All your SHOCK Ones have a soft white noise problem, Please feel free to return for a RMA replacement.

If you don't want the same product back, we can swap another product with the equivalent value.

 

We will try our best to deliver your most satisfaction.

 

Sorry for your inconvenience and thanks for your cooperation.

[ƒєαтнє�вєα�]

 

Hi Æ’єαтнєÑвєαÑ,

Sorry to hear the experience you have for a white noise on SHOCK One.

That's not normal for a headset.

 

All your SHOCK Ones have a soft white noise problem, Please feel free to return for a RMA replacement.

If you don't want the same product back, we can swap another product with the equivalent value.

 

We will try our best to deliver your most satisfaction.

 

Sorry for your inconvenience and thanks for your cooperation.

 

Sorry for the delay, how would I go on about doing a(n) RMA/Swap?

[Tt Marco]

Sorry for the delay, how would I go on about doing a(n) RMA/Swap?

 

Don't worry.  following is Australia and New Zealand branch contact information.

 

Thermaltake Australia and New Zealand

 

1/49 Henderson Rd

Rowville VIC 3178

 

Tel: 03 9763 1622

 

Also, feel free to submit RMA through the Link

or

For SWAP, you need to contact customer service directly and tell them your experience and ask for SWAP.

 

Sorry for inconvenience and thanks for cooperation.

[ƒєαтнє�вєα�]

Don't worry.  following is Australia and New Zealand branch contact information.

 

Thermaltake Australia and New Zealand

 

1/49 Henderson Rd

Rowville VIC 3178

 

Tel: 03 9763 1622

 

Also, feel free to submit RMA through the Link

or

For SWAP, you need to contact customer service directly and tell them your experience and ask for SWAP.

 

Sorry for inconvenience and thanks for cooperation.

Would I have to contact consumer service via phone? Or is there an online/email method?

[Tt Marco]

Would I have to contact consumer service via phone? Or is there an online/email method?

 

You don't have to contact customer service via phone. 

 

Either submit a RMA through this Link 

or

call Tel: 03 9763 1622.

 

Both methods will be fine. 

 

In my opinion, it is easier to explain on phone than by email if you would like to SWAP headset to different model with equivalent value. 

 

Wish our customer service will earn back your satisfaction on our product.