Jump to content

SHOCK One Noise


Recommended Posts

Hi Rion,

 

Welcome to forum.

 

Sorry to hear the experience you have with Shock One

 

If you locate at USA or Canada, Please apply RMA at this Link.

or

Email: ttsupport@thermaltakeusa.com

Contact Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (PST)

 

We will do a testing after received your return. 

 

Please provide the following informaiton during RMA applicaiton:

Name

Address

Phone Number

Email

Note(Problems)

Item Number

Serial Number

Purchase Locaiton

Invoice Date

Invoice Number

 

Please attached Copy of Receipt within Return Package.

 

Sorry for your inconvenience and Thanks for your cooperation.  

Link to post
Share on other sites

Unless I am cursed, and all 4 of my SHOCK One headsets are stuffed, I believed this was a fault during developement, rather an assembly/construction fault.

Aka. It's meant to like that.

Indeed, all my headsets produce a soft white noise (Doesn't bother me since it's somewhat soothing [Like the ocean])

Warranty won't help

Link to post
Share on other sites

Unless I am cursed, and all 4 of my SHOCK One headsets are stuffed, I believed this was a fault during developement, rather an assembly/construction fault.

Aka. It's meant to like that.

Indeed, all my headsets produce a soft white noise (Doesn't bother me since it's somewhat soothing [Like the ocean])

 

Warranty won't help

 

Hi Æ’єαтнєÑвєαÑ,

Sorry to hear the experience you have for a white noise on SHOCK One.

That's not normal for a headset.

 

All your SHOCK Ones have a soft white noise problem, Please feel free to return for a RMA replacement.

If you don't want the same product back, we can swap another product with the equivalent value.

 

We will try our best to deliver your most satisfaction.

 

Sorry for your inconvenience and thanks for your cooperation.

Link to post
Share on other sites
  • 4 weeks later...

 

Hi Æ’єαтнєÑвєαÑ,

Sorry to hear the experience you have for a white noise on SHOCK One.

That's not normal for a headset.

 

All your SHOCK Ones have a soft white noise problem, Please feel free to return for a RMA replacement.

If you don't want the same product back, we can swap another product with the equivalent value.

 

We will try our best to deliver your most satisfaction.

 

Sorry for your inconvenience and thanks for your cooperation.

 

Sorry for the delay, how would I go on about doing a(n) RMA/Swap?

Link to post
Share on other sites

Sorry for the delay, how would I go on about doing a(n) RMA/Swap?

 

Don't worry.  following is Australia and New Zealand branch contact information.

 

Thermaltake Australia and New Zealand

 

1/49 Henderson Rd

Rowville VIC 3178

 

Tel: 03 9763 1622

 

Also, feel free to submit RMA through the Link

or

For SWAP, you need to contact customer service directly and tell them your experience and ask for SWAP.

 

Sorry for inconvenience and thanks for cooperation.

Link to post
Share on other sites

Don't worry.  following is Australia and New Zealand branch contact information.

 

Thermaltake Australia and New Zealand

 

1/49 Henderson Rd

Rowville VIC 3178

 

Tel: 03 9763 1622

 

Also, feel free to submit RMA through the Link

or

For SWAP, you need to contact customer service directly and tell them your experience and ask for SWAP.

 

Sorry for inconvenience and thanks for cooperation.

Would I have to contact consumer service via phone? Or is there an online/email method?

Link to post
Share on other sites

Would I have to contact consumer service via phone? Or is there an online/email method?

 

You don't have to contact customer service via phone. 

 

Either submit a RMA through this Link 

or

call Tel: 03 9763 1622.

 

Both methods will be fine. 

 

In my opinion, it is easier to explain on phone than by email if you would like to SWAP headset to different model with equivalent value. 

 

Wish our customer service will earn back your satisfaction on our product.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...