750w Gold Tough Power no fan led

[Wax]

Today I switched out my PSU ttmod rgb colored  extensions and the RGB Led in the fan no longer lights up.

Tried powering off and unplugging system several times to no avail.

Please Help?

[Denny]

hi,

May I ask what PSU model do you have?

Toughpower DPS G RGB 750W Gold

or Toughpower Grand RGB 750W Gold?

[Wax]

Hi Danny, thanks for the reply. I have the Toughpower Grand RGB 750W Gold. 

[TT0987]

Hi Wax

Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction.

Please contact our customer service for replacement:

Customer Service: 

USA/Canada/South America:
support@thermaltakeusa.zendesk.com 

Europe
support@thermaltake.de 

Australia/ New Zealand
rma@thermaltake.com.au 

International Global Customers:
info@thermaltake.com 
 

Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx.

Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient)
ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan
TEL: +886-2-8797-5788 ext 2502
Name: Joshua Chang

Greatly appreciated.

[Wax]

Thank you Joshua for your reply and will do. I just got my TTMOD Multi color cable's in my View31. I did have to trouble shoot and turn the power button off and unplug several times to trouble shoot since the cable's didn't work at first and noticed my 24 pin came unplugged. Maybe the on and off effected it?

JaysTwoCents - sucks by the way...