JLHSolutions 1 Posted February 19, 2018 Report Share Posted February 19, 2018 I just bought the 5 pack of Riing Plus 14 RGB fans for my new AMD Threadripper build. I got it all assembled and installed the latest version of the TT software, 1.1.6, and it will not recognize my 2nd controller. I have them daisy chained using the supplied cable. But the software doesn't see the 2nd controller. I have the dip switches on the first controller all set to off. The second controller, on the dip switch for position 1 is turned on. The rest are off. I am using the AMD Threadripper CPU and have read there are some issues with the controllers not working with the AMD chipset. Is there a way I can see if this controller is one of the old stock or newer one that works with the AMD Ryzen chips. Julius Zallo 1 Quote Link to post Share on other sites
ThermalMike 217 Posted February 19, 2018 Report Share Posted February 19, 2018 Hello, Please take a picture of the controllers you have on the dip switch side. Either post them here or PM me, I see you are in the USA as well, you can just jump to our support for this and they can help as well. You likely have a older controller and just need to swap that out. https://thermaltakeusa.zendesk.com/hc/en-us Quote Link to post Share on other sites
JLHSolutions 1 Posted February 20, 2018 Author Report Share Posted February 20, 2018 Here a couple of photos of the controllers. I submitted a ticket last night but haven't hea d back. Quote Link to post Share on other sites
JLHSolutions 1 Posted February 20, 2018 Author Report Share Posted February 20, 2018 Well, both controllers are now not recognized by the software. I'm getting this error now. H_0x0001 This seems to be a common problem. Also, the software seems to take forever to open. It seems like it's going to crash Windows 10, then it finally opens. Is this because of the controller issue? Quote Link to post Share on other sites
ThermalMike 217 Posted February 20, 2018 Report Share Posted February 20, 2018 Hi, First thing at a glance I see you have both controller on the same dip switch with them all down which is the default. Can you check? Move Dip #1 up to make it Controller #2 and retest. You have the latest controller and the updated Power cable as well, this should be an easy issue to solve from your photos. Keep us posted. Quote Link to post Share on other sites
JLHSolutions 1 Posted February 20, 2018 Author Report Share Posted February 20, 2018 I looked again at the pictures and the actual controllers. The first one is set with all switches down. The second one, only the first switch is in the up position. But now the software will not recognize either one of them. Quote Link to post Share on other sites
ThermalMike 217 Posted February 20, 2018 Report Share Posted February 20, 2018 When the system is on, unplug the power cable from controller #1 wait like 2 secs and reconnect. Then see if the controllers show up on the software. Check device manager for any flags, especially USB. Quote Link to post Share on other sites
JLHSolutions 1 Posted February 21, 2018 Author Report Share Posted February 21, 2018 I unplugged the power in controller 1. Then plugged it back in. The first controller was recognized. So I tried it with the 2nd one. Still nothing. Then I lost the first controller. I'm not sure what the issue. I've swapped the 2nd controller and put it as the first. Still nothing. The software hangs and almost crashes Windows 10. Not sure if that is normal. Quote Link to post Share on other sites
ThermalMike 217 Posted February 22, 2018 Report Share Posted February 22, 2018 Seems like that 2nd controller is defective then. Basically #1 works by itself but #2 does not and also does not work together. Please make sure to check connections for power and the USB going into the controller specifically. Give that connection a push into the controller, hold it there and see if the software just detects it. Might not be fully seated, we can swap the cable out or cable/box whatever works best. If this is the issue, you can just cut some of the plastic off on the UBS connector going into the controller so it goes in further and should solve the issue. Keep us posted Quote Link to post Share on other sites
Alfroboy75 0 Posted March 14, 2018 Report Share Posted March 14, 2018 I tried all these steps plus more and I get nothing. I wish someone would get my system right! I have 4 controller boxes now and all 4 are giving a different error. controller 1 just isn't recognizing its hooked up in my device manager. giving error code H0-001 can't connect in Thermaltake software. Controller 2 gives me a cation yellow sign in my device manager saying device has basically been stopped. Controller 3 just won't turn the lights on but I know the molex power is what helps the controller give the fans lights and there is nothing wrong with the power connection cause I swapped power connection from the other controller boxes. Controller 4 don't give me lights or spin my fans. I have the asus maximus z270 9 code i7700k intel motherboard. My fans did work for an hour but once I turned my computer off completely and back on. Controllers started doing what I mention above. I have 360 flow Riing premium tt edition radiator and view 91 rgb case. A total of 7 awesome fans when they worked for an hour!! I'm starting to see the controller boxes has its on memory and the memory messes up like a thumb flash drive would over time that gets unplugged wrong or turned off. Quote Link to post Share on other sites
Julius Zallo 0 Posted January 9 Report Share Posted January 9 On 2/19/2018 at 1:58 PM, JLHSolutions said: I just bought the 5 pack of Riing Plus 14 RGB fans for my new AMD Threadripper build. I got it all assembled and installed the latest version of the TT software, 1.1.6, and it will not recognize my 2nd controller. I have them daisy chained using the supplied cable. But the software doesn't see the 2nd controller. I have the dip switches on the first controller all set to off. The second controller, on the dip switch for position 1 is turned on. The rest are off. I am using the AMD Threadripper CPU and have read there are some issues with the controllers not working with the AMD chipset. Is there a way I can see if this controller is one of the old stock or newer one that works with the AMD Ryzen chips. i am haveing the same problem. have you found a fix? Quote Link to post Share on other sites
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