CrispyRL Posted August 18, 2020 Report Share Posted August 18, 2020 No Aio LEDs are plugged into the motherboard the aio leds are plugged into the controller that came with the box Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 19, 2020 Report Share Posted August 19, 2020 Can you send us some photos of how you connect the LED cables to the controller? According to your description, there would be a chance that it is a over voltage issue. Quote Link to comment Share on other sites More sharing options...
ITALion Posted September 10, 2020 Report Share Posted September 10, 2020 On 7/30/2020 at 3:38 AM, TT CPM said: Hi, Sorry for the inconvenience. Looks like the bottom three LEDs are having the same issue. please msg me your email and contact info. Thank You so much, i got my replacement, great work ThermalTake! Quote Link to comment Share on other sites More sharing options...
SDB8519 Posted September 20, 2020 Report Share Posted September 20, 2020 Hi, I have the Floe Riing 360 and im having the same issues. Lights have been working fine then the last month or so have stopped and won;t come back on. I have tried using a different port on the connector and nothing. Won't come back on! thermal_fan_2020 1 Quote Link to comment Share on other sites More sharing options...
TT CPM Posted September 22, 2020 Report Share Posted September 22, 2020 On 9/20/2020 at 10:07 PM, SDB8519 said: Hi, I have the Floe Riing 360 and im having the same issues. Lights have been working fine then the last month or so have stopped and won;t come back on. I have tried using a different port on the connector and nothing. Won't come back on! Hi, Sorry for the inconvenience. It looks like the LEDs are defective, can you msg me your email and contact info, our customer service will contact you soon. Quote Link to comment Share on other sites More sharing options...
rockadeus Posted September 23, 2020 Report Share Posted September 23, 2020 On 9/21/2020 at 9:18 PM, TT CPM said: Hi, Sorry for the inconvenience. It looks like the LEDs are defective, can you msg me your email and contact info, our customer service will contact you soon. Hello TT CPM, I am having the exact same issue. It started happening a couple of weeks ago. At first I thought it was a configuration issue but no matter what I tried in the TT RGB Plus application I cant get it to fully light up, it seems like only the bottom right LED is working. The main reason why I preffered this cooler over others was for aesthetic reasons and this totally kills it. thermal_fan_2020 1 Quote Link to comment Share on other sites More sharing options...
TT CPM Posted September 24, 2020 Report Share Posted September 24, 2020 12 hours ago, rockadeus said: Hello TT CPM, I am having the exact same issue. It started happening a couple of weeks ago. At first I thought it was a configuration issue but no matter what I tried in the TT RGB Plus application I cant get it to fully light up, it seems like only the bottom right LED is working. The main reason why I preffered this cooler over others was for aesthetic reasons and this totally kills it. Hi, I think it's the same issue, please msg me your email and contact info, our customer service will contact you soon for RMA. thermal_fan_2020 1 Quote Link to comment Share on other sites More sharing options...
zorak Posted September 28, 2020 Report Share Posted September 28, 2020 On 9/21/2020 at 7:18 PM, TT CPM said: Hi, Sorry for the inconvenience. It looks like the LEDs are defective, can you msg me your email and contact info, our customer service will contact you soon. I'm also still having this problem, could I message you my info? Last time I communicated with CS about this problem they never got back to me. thermal_fan_2020 1 Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted October 3, 2020 Report Share Posted October 3, 2020 Hi, nice finally a response. See my post 8th march. MY computer was now 2-3 month offline cause of summer and workload. Modell: - FloeRing 360 TT Premium with 3 fans (one switch). - Mainboard: 'AS_US ROG Maximus XI Code. Attached via thermaltake controllers. three controllers installed. 2x 20"fans (one switch). In addition 3x 12" fans at bottom and back (one switch). I tried each switch for CPU unit. i have to try it again maybe wobble contact. But i dont think so. Sometimes it is online and once i can change color. then each time offline. I will try it as soon is have time next 2-3 weeks. Then i will send it back (####) -> bought JUN 2019. Kind regards. Note: i recommend everyone ur systems and i love it (i own TOUGHRAM RGB Memory DDR4 4400MHz, Power supply iRGB Plus Platinum). But the prozessor HEART is dark and this is an issue and ur software too. Why there is no ASUS compatibility?! ASUS Gforce, ASUS Mainboard. etc. Just CHROMA?! Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted October 3, 2020 Report Share Posted October 3, 2020 On 9/23/2020 at 3:42 PM, rockadeus said: Hello TT CPM, I am having the exact same issue. It started happening a couple of weeks ago. At first I thought it was a configuration issue but no matter what I tried in the TT RGB Plus application I cant get it to fully light up, it seems like only the bottom right LED is working. The main reason why I preffered this cooler over others was for aesthetic reasons and this totally kills it. same or complete dark Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted October 3, 2020 Report Share Posted October 3, 2020 1 hour ago, thermal_fan_2020 said: same or complete dark #### i want our head set stand (just discovered right now -Thermaltake Premium E1 RGB Headset Stand ) very cool .... but i am fear to install another of you software pieces to controll the lighnts.... #### .... Quote Link to comment Share on other sites More sharing options...
TT CPM Posted October 5, 2020 Report Share Posted October 5, 2020 On 9/29/2020 at 7:48 AM, zorak said: I'm also still having this problem, could I message you my info? Last time I communicated with CS about this problem they never got back to me. Hi, LEDs on pump not working? ok, please msg me your contact info. Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted October 7, 2020 Report Share Posted October 7, 2020 got my R12 headset stand currently. #### so #### incredible cool..... amazon.... all sync is fine... mainboard, grafic card and the heart CPU thermaltake is missing.... of course mouse (steel), mousepad (razer) , keyboard (hyperx), display (samsung) too. doesnt mather. pleaseeeee thermaltake. fix my CPU heart->>>>>> and maybe ASUS Mainboard an graficcard secondary,. Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted November 4, 2020 Report Share Posted November 4, 2020 Good evening support, what should i do?! see following two images - CPU is not working any more since long time (see post of january): I've managed to control all YOUR the fans + headset stand + RAM + power supply and ASUS graphics card + mainboard with Chroma so far last week. (keyboard, soundbar, mouse, mousepad still missing). See also backisde connection via 3 hubs -> 3th pic. kind regards. Quote Link to comment Share on other sites More sharing options...
TT CPM Posted November 9, 2020 Report Share Posted November 9, 2020 On 11/5/2020 at 2:02 AM, thermal_fan_2020 said: Good evening support, what should i do?! see following two images - CPU is not working any more since long time (see post of january): I've managed to control all YOUR the fans + headset stand + RAM + power supply and ASUS graphics card + mainboard with Chroma so far last week. (keyboard, soundbar, mouse, mousepad still missing). See also backisde connection via 3 hubs -> 3th pic. kind regards. Hi, It looks like the LEDs on pump is defective, please msg me your email and contact info. Quote Link to comment Share on other sites More sharing options...
PulsedHalo Posted November 14, 2020 Report Share Posted November 14, 2020 Having the same issue. Quote Link to comment Share on other sites More sharing options...
Jun Bausa Posted November 24, 2020 Report Share Posted November 24, 2020 I have the same problem. previously only the bottom LED lights up and now the aio header pump is completely off Quote Link to comment Share on other sites More sharing options...
Hoodie Melo Posted November 29, 2020 Report Share Posted November 29, 2020 My pump seems to be cooling the CPU but my lights don't even come on at all. I have the 360mm AIO RGB cooler. Quote Link to comment Share on other sites More sharing options...
James Park Posted November 29, 2020 Report Share Posted November 29, 2020 Hello, I've had my triple floe riing AIO liquid cooler for about a year now It has been on and off for about 6months now but past like 2 months it's just off like 80% of the time if there is a software fix please provide detail my contact information is Jamescarter73@gmail.com Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted December 1, 2020 Report Share Posted December 1, 2020 hi james, wrote to the support member 9th november. Not read till now ?! Quote Link to comment Share on other sites More sharing options...
Danilo Posted December 4, 2020 Report Share Posted December 4, 2020 On 11/13/2020 at 10:04 PM, PulsedHalo said: Having the same issue. Same problem here... Sometimes pump is completely off. Quote Link to comment Share on other sites More sharing options...
ITALion Posted December 22, 2020 Report Share Posted December 22, 2020 On 7/29/2020 at 11:18 PM, ITALion said: Hello i am experiencing the same exact problem. I bought my floe riing 360 premium rgb AIO just in January. Opened an RMA last week but i did not get any feedback. This is really frustrating Hello after replacement (it took a while and so many toubles to ship back the item) the new pump has started to get the same problem. All light should be yellow, but the ones in blue/purple are stuck and will fail soon. Quote Link to comment Share on other sites More sharing options...
AMBB Posted January 7, 2021 Report Share Posted January 7, 2021 On 7/27/2020 at 6:58 AM, TT CPM said: Hi, Sorry for the inconvenience. It sounds like the LEDs are defective, please leave your contact info here, our customer service will contact you soon. Quote Link to comment Share on other sites More sharing options...
Kleator Posted January 7, 2021 Report Share Posted January 7, 2021 On 9/24/2020 at 4:02 AM, TT CPM said: Hi, I think it's the same issue, please msg me your email and contact info, our customer service will contact you soon for RMA. Same Problem here. Lower right doesnt work anymore suddenly... Edit: Nvm, as support seems not to respond to other people, I take the way over amazon. LGabrielPhoto 1 Quote Link to comment Share on other sites More sharing options...
deanny021 Posted January 12, 2021 Report Share Posted January 12, 2021 Hello, Im having the same issue the PUMP Head RGB is not working too. i have the Thermaltake Floe All-in-One Riing RGB 360 TT Premium Edition CPU Cooler.. Quote Link to comment Share on other sites More sharing options...
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