LGabrielPhoto Posted January 13, 2021 Report Share Posted January 13, 2021 On 1/7/2021 at 10:26 AM, Kleator said: Same Problem here. Lower right doesnt work anymore suddenly... Edit: Nvm, as support seems not to respond to other people, I take the way over amazon. Yeah finding TT support is harder than finding Bigfoot...probably neither really exist.... Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted January 15, 2021 Report Share Posted January 15, 2021 hey guys, i wrote my german local support directly.. got a replacement in few days. perfect support since direct country support. i mailed and about 1.5h got a answer. short telephoned. few days after problem solved. very very goood support!!! thxs for that. everything is working fine. Except u know -> harmonize ur software. 4 apps installed (RAM, fans/AIO, power-supply, headset-stand). Unacceptable (and errors within single apps)!!! great hardware and software suxxx !!! but i love u !! additional software independend from thermaltake for light support: mainboard and graficcard, keyboard, mouse, soundbar, mousepad. I hate non-ionteroperability so much !! Quote Link to comment Share on other sites More sharing options...
Berzerkerro666 Posted June 29, 2021 Report Share Posted June 29, 2021 So i've just started having the same issues. Quote Link to comment Share on other sites More sharing options...
Rambler358 Posted July 3, 2021 Report Share Posted July 3, 2021 I purchased the Thermaltake Floe Triple Riing RGB 360 TT Premium Edition CPU Cooler (W158-PL12SW-A) back in Oct 2019, and a month ago the LEDs on the CPU pump head also finally gave out. Seeing as how this only has a 1 year warranty am I out of luck, or can I get this fixed? Quote Link to comment Share on other sites More sharing options...
HarlanOz Posted August 11, 2021 Report Share Posted August 11, 2021 Just wondering if there are any replies to this thread still... I purchased my AIO cooler about 2 years ago and the RGB on the block head worked for about 2 weeks and then shutoff and I have not been able to get them to turn back on at all. Any help would be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
Rambler358 Posted August 11, 2021 Report Share Posted August 11, 2021 Nope. I just know I won’t be getting another Thermaltake RGB AIO cooler for my PC. Quote Link to comment Share on other sites More sharing options...
Haidar Mohammad Fakher Aldeen Posted August 24, 2021 Report Share Posted August 24, 2021 On 3/6/2019 at 10:22 PM, krisbkreeme said: Nevermind, still broken. Sometimes it turns on, sometimes it doesn't. Most of the time when it does turn on, I can't change the colors. It's just whatever it was last time. Was hoping the TT software update would fix it, but no dice. Getting frustrated, cause as silly as it sounds, I spent the extra $$ over the corsiar one in hopes that the RGB would be better. So far, they're not. same problem with i contact the seller he talled me that the rgb led is broken Quote Link to comment Share on other sites More sharing options...
Praind Posted September 1, 2021 Report Share Posted September 1, 2021 I have the same problem. Unfortunately @TT CPM seems not to be active anymore, so I will contact the support. Quote Link to comment Share on other sites More sharing options...
TT CPM Posted October 29, 2021 Report Share Posted October 29, 2021 Hi Praind We are aware of the issue of the LED, please contact our customer support for RMA. Quote Link to comment Share on other sites More sharing options...
reeper426 Posted January 23, 2022 Report Share Posted January 23, 2022 I am experiencing no lights on the pump head as well. Set up has not changed since it was built. Nothing added to the machine. Unfortunately, I bought the Floe Triple Riing RGB 360 TT Premium Edition CL-W158-PL12SW-A back in December of 2018. Is there a a fix to this or is it time to buy a new AIO? Quote Link to comment Share on other sites More sharing options...
Gleb Posted April 17, 2022 Report Share Posted April 17, 2022 Hello! I have the same problem. Can I count on a replacement while in Moscow?) Quote Link to comment Share on other sites More sharing options...
Rambler358 Posted April 17, 2022 Report Share Posted April 17, 2022 Why would Moscow get a replacement when no one else does? Quote Link to comment Share on other sites More sharing options...
Gleb Posted April 21, 2022 Report Share Posted April 21, 2022 Yes, it is logical that I "walk past". Wrote for fun, but...) Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted June 28, 2022 Report Share Posted June 28, 2022 as i wrote, i got a change (very cool) in JUN/JUL 2021 (i have to check date).. now since 2 Month there is no light at the central pump again. because i played anymore since halve a year and just used my PC maybe 2 houres a WEEK it doesnt matter and didnt tested anything. it is just like "#### OFFFFFF". fuckfuckfuck and ####. Should i reinstall all? testing all?`all #### driverers for each peace of hardware? i will do. then i will sell this grap and never buy again this stuff. (sorry all other hardware is redigiolos and working) bun i hate the software and again the pump without lights... when i have vacations sometimes i will message again. Love and hate you ! Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted June 28, 2022 Report Share Posted June 28, 2022 as i wrote, i got a change (very cool) in JUN/JUL 2021 (i have to check date).. now since 2 Month there is no light at the central pump again. because i played anymore since halve a year and just used my PC maybe 2 houres a WEEK it doesnt matter and didnt tested anything. it is just like "damnit". Should i reinstall all? testing all? drivers for each peace of hardware? i will do. all other hardware is redigiolos and working but i hate the many software apps and again the pump without lights... when i have vacations sometimes i will message again. Love ! Quote Link to comment Share on other sites More sharing options...
thermal_fan_2020 Posted June 28, 2022 Report Share Posted June 28, 2022 the RAMmemory almost never worked light (see image) very seldom that they can response same color at once, at least it lit up. the CPU core light has stopped again. All the other fans and hardware are reasonably okay. Power supply, grafic card cable for vertical grafic card, PC Case, two front 20 zoll fans (new edition ones) 3 additional ones new edition . All other is just ASUS mainboard and ASUS grafic 3080TI. i wasted so much old controllers (prior setup) and money !!! and it doenst works propper! its so depressing! Quote Link to comment Share on other sites More sharing options...
BarbasTec Posted November 13, 2022 Report Share Posted November 13, 2022 https://files.fm/u/qa4pjpw4x I have the same problem i try the 2 ways with sync of the board ou manual controller and doenst work anyway. Quote Link to comment Share on other sites More sharing options...
CopperShim Posted December 24, 2022 Report Share Posted December 24, 2022 I hhave the same issue with the pumphead, it says "Controller 1 Error" en only the pumphead doesnt respond correctly. It stay static in a random colour state I would like to get this fixed... Quote Link to comment Share on other sites More sharing options...
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