Control Team T-Force Delta RGB Ram with TT RGB Plus software?

[Jexx11]

Does anyone know how this works? On Team's website they claim this is possible and even on Thermaltake's site they say you can control this memory with TT RGB Plus software.

I can't find any options anywhere in the TT software that it can even see the Ram. I've Googled this issue and can't find any information on the topic at all.

My Asus Aura Sync can see the Ram just fine and control it, but the options are very limited so I wanted to try with TT RGB Plus.

[kitumotus]

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[TT CPM]

Hi, 

Do you have at least one Thermaltake product which is TT RGB PLUS enabled? Like a Riing fan or AIO?

 

[Jexx11]

44 minutes ago, TT CPM said:

Hi, 

Do you have at least one Thermaltake product which is TT RGB PLUS enabled? Like a Riing fan or AIO?

 

Yes I have multiple Riing fans and also a Thermaltake AIO, which I control with TT RGB Plus.

[TT CPM]

Before we move to the next step, just wanna check did you see T-Force memory in the RGB Sync page in TT RGB Plus like the attached photo.

You can click the little blue button on the top, then switch to RGB Sync page. 

[Jexx11]

12 minutes ago, TT CPM said:

Before we move to the next step, just wanna check did you see T-Force memory in the RGB Sync page in TT RGB Plus like the attached photo.

You can click the little blue button on the top, then switch to RGB Sync page. 

No, when I click on the blue button and go to the RGB Sync Page it is blank, nothing is listed there.

[Tony.P]

On 8/26/2020 at 9:56 AM, Jexx11 said:

No, when I click on the blue button and go to the RGB Sync Page it is blank, nothing is listed there.

Dear User

Could you take the TT RGB PLUS pictures for us? Product lighting control and RGB Sync page.

TT RGB PLUS supports the following types

T-FORCE XCALIBUR RGB DDR4 Memory Module
T-FORCE DELTA RGB DDR4 Memory Module
T-FORCE NIGHT HAWK RGB DDR4 Memory Module

https://ttrgbplus.thermaltake.com/Partner.html

 

[Jexx11]

22 hours ago, Tony.P said:

Dear User

Could you take the TT RGB PLUS pictures for us? Product lighting control and RGB Sync page.

TT RGB PLUS supports the following types

T-FORCE XCALIBUR RGB DDR4 Memory Module
T-FORCE DELTA RGB DDR4 Memory Module
T-FORCE NIGHT HAWK RGB DDR4 Memory Module

https://ttrgbplus.thermaltake.com/Partner.html

 

Here are the pics you requested, as you can see nothing at all shows up under the RGB Sync Page "blue button" on top.

 

[Jexx11]

On 8/25/2020 at 8:43 PM, TT CPM said:

Before we move to the next step, just wanna check did you see T-Force memory in the RGB Sync page in TT RGB Plus like the attached photo.

You can click the little blue button on the top, then switch to RGB Sync page. 

I replied with pictures above

[TT CPM]

May I know the model name of your T-Force memory?

Meantime, we already contacted Team group to check if they updated they hardware recently.

[Jexx11]

3 minutes ago, TT CPM said:

May I know the model name of your T-Force memory?

Meantime, we already contacted Team group to check if they updated they hardware recently.

Team T-Force Delta RGB 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel XMP 2.0 Desktop Memory Model TF3D416G3200HC16CDC01

 

This is the link from Neweggs site.

https://www.newegg.com/team-16gb-288-pin-ddr4-sdram/p/N82E16820331284?item=N82E16820331284

[TT CPM]

Got it, thank you, let us double check with Team group and get back to you soon. 

[Jexx11]

On 8/30/2020 at 9:04 PM, TT CPM said:

Got it, thank you, let us double check with Team group and get back to you soon. 

Any updates on this issue yet?

[TT CPM]

Hi,

Team group replied us late last friday, they gave us a firmware update, we will test it this week.

[Jexx11]

On 9/6/2020 at 9:14 PM, TT CPM said:

Hi,

Team group replied us late last friday, they gave us a firmware update, we will test it this week.

Any update?

[TT CPM]

Hi,

Issue fixed, it will be included in next update early next month.

[Jexx11]

3 hours ago, TT CPM said:

Hi,

Issue fixed, it will be included in next update early next month.

Thank you for the update!

 

Will I need to update firmware on my memory or will just updating the TT RGB Plus software resolve the issue?

[TT CPM]

Hi,

No, just need to update TT RGB Plus, we will release it soon.  

[Jexx11]

On 9/15/2020 at 8:57 PM, TT CPM said:

Hi,

No, just need to update TT RGB Plus, we will release it soon.  

There was an update today for TT RBG Plus to version 1.3.8.  I don't know if that is the version that is supposed to fix this issue, but it did not fix the issue I'm having.

 

[TT CPM]

Hi,

The issue will be fixed with the update early next month.

[Jexx11]

On 9/17/2020 at 8:36 PM, TT CPM said:

Hi,

The issue will be fixed with the update early next month.

Any update?

[Jexx11]

On 9/17/2020 at 8:36 PM, TT CPM said:

Hi,

The issue will be fixed with the update early next month.

Still nothing a month later?

[Jexx11]

On 9/15/2020 at 8:57 PM, TT CPM said:

Hi,

No, just need to update TT RGB Plus, we will release it soon.  

Its been 2 months now, I'm guessing this issue was never fixed after all?

[Tony.P]

Dear User

Could you try this version. If not, please let us know. 

https://www.dropbox.com/s/9mjbd5jkoyesylz/TT RGB Plus_Setup_1.3.905_x64.exe.zip?dl=0 

Sorry to keep you waiting.

[Jexx11]

On 11/8/2020 at 7:45 PM, Tony.P said:

Dear User

Could you try this version. If not, please let us know. 

https://www.dropbox.com/s/9mjbd5jkoyesylz/TT RGB Plus_Setup_1.3.905_x64.exe.zip?dl=0 

Sorry to keep you waiting.

It looks like this version fixed my problem!  I can now sync my RAM with the TT software, thanks!