buzzman003 Posted May 6, 2020 Report Share Posted May 6, 2020 I completely understand. But, good luck. It's been 5 weeks. No response. Not one. Quote Link to comment Share on other sites More sharing options...
McFortner Posted May 7, 2020 Report Share Posted May 7, 2020 On 5/4/2020 at 12:38 AM, McFortner said: So, even with COVID-19 running amuck, it's been 2 weeks now and I've heard nothing from TT's tech department. I got a reply from the US support today and they said they can ship out another control board to me without having to send the old one back. "Thank you for contacting Thermaltake We can absolutely replace the fan controller. We use our RMA service for just the part, we will send you the replacement part without expecting the old one back. Follow the procedure outlined below and you will be on your way to getting resolved." Quote Link to comment Share on other sites More sharing options...
McFortner Posted May 13, 2020 Report Share Posted May 13, 2020 And now I'm showing the tracking label created on 5/8, but UPS isn't showing it having shipped out yet. Quote Link to comment Share on other sites More sharing options...
Caleb Crowson Posted May 30, 2020 Report Share Posted May 30, 2020 hi, I just upgraded to the TT level 20 MT ARGB case 3 preinstalled fans with rgb and the preinstalled argb controller located on the back of the case, I have an outdated motherboard with no argb headers and I can get the fans to spin and I used the gigabyte included wire to connect controller to motherboard and they light up but I cant change the color on the computer nor with the RGB button on the I O change any lights or anything I don't mind not being able to sync with my MB I just wanna be able to adjust the lights on the case's included io button just cant figure out how Quote Link to comment Share on other sites More sharing options...
ocelot93 Posted June 18, 2020 Report Share Posted June 18, 2020 On 12/9/2019 at 2:10 AM, maherrich said: I have the same problem with Commander C36 and Asus ROG Strix X570-F. Only one fan is half illuminated. Hello everybody! Kinda funny because i didnt expect seeing this lot of people with the same issue like i’ve got Same problem here with the same rig: x570-F & C36. Long pressing the rgb button seems to work as both fans begin to blink, but in the end there is just one lighting dimly. Just understood that writing to techsup couldn’t help, so just one more frustrated customer to your list, TT Quote Link to comment Share on other sites More sharing options...
datguy72 Posted July 13, 2020 Report Share Posted July 13, 2020 GOOD NEWS! ASUS have fixed the issue through their latest BIOS update! For my X570 TUF Gamiung Plus that was version 2407. After the BIOS was installed and rebooted, there was another screen saying the RGB firmware is being updated. I haven't seen this screen with their previous updates. One reboot later, the RGB works perfectly. I am using the latest Armoury Crate software to control it and having 0 issues. Hope it stays like this! I will update if it doesn't. Anyway guys, you might already know about this, but if you are like me and stopped looking into this issue after finding 0 solutions, then you're in for a treat Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted July 13, 2020 Report Share Posted July 13, 2020 7 hours ago, datguy72 said: GOOD NEWS! ASUS have fixed the issue through their latest BIOS update! For my X570 TUF Gamiung Plus that was version 2407. After the BIOS was installed and rebooted, there was another screen saying the RGB firmware is being updated. I haven't seen this screen with their previous updates. One reboot later, the RGB works perfectly. I am using the latest Armoury Crate software to control it and having 0 issues. Hope it stays like this! I will update if it doesn't. Anyway guys, you might already know about this, but if you are like me and stopped looking into this issue after finding 0 solutions, then you're in for a treat I Just want to thank you for this post. I updated the bios and it did indeed fix the issue. You don't understand the frustration that this caused. Thanks again datguy72 1 Quote Link to comment Share on other sites More sharing options...
Carson86 Posted February 6, 2021 Report Share Posted February 6, 2021 Hey Guys, I updated the Bios when I assembled the PC, and it made the lights work well (about 7 months in total). about 2-3 weeks ago, the problem came back. I've checked all of the connections and cant figure it out, and I don't see Bios Update available for my system, just wondering if anyone else has had the same issue recently.. My mother board is the ASUS TUF gaming X570+ any help or advice would be appreciated! Quote Link to comment Share on other sites More sharing options...
Brian Mfh Posted February 18, 2021 Report Share Posted February 18, 2021 Any one know where i can find that Controller cable that connects the mobo and controller for the ARGB Any help or tips will be appreciated thank you Quote Link to comment Share on other sites More sharing options...
Brian Mfh Posted February 18, 2021 Report Share Posted February 18, 2021 Any one know where i can find that Controller cable that connects the mobo and controller for the ARGB Any help or tips will be appreciated thank you Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.