buzzman003 1 Report post Posted May 6 I completely understand. But, good luck. It's been 5 weeks. No response. Not one. Quote Share this post Link to post Share on other sites
McFortner 0 Report post Posted May 7 On 5/4/2020 at 12:38 AM, McFortner said: So, even with COVID-19 running amuck, it's been 2 weeks now and I've heard nothing from TT's tech department. I got a reply from the US support today and they said they can ship out another control board to me without having to send the old one back. "Thank you for contacting Thermaltake We can absolutely replace the fan controller. We use our RMA service for just the part, we will send you the replacement part without expecting the old one back. Follow the procedure outlined below and you will be on your way to getting resolved." Quote Share this post Link to post Share on other sites
McFortner 0 Report post Posted May 13 And now I'm showing the tracking label created on 5/8, but UPS isn't showing it having shipped out yet. Quote Share this post Link to post Share on other sites
Caleb Crowson 0 Report post Posted May 30 hi, I just upgraded to the TT level 20 MT ARGB case 3 preinstalled fans with rgb and the preinstalled argb controller located on the back of the case, I have an outdated motherboard with no argb headers and I can get the fans to spin and I used the gigabyte included wire to connect controller to motherboard and they light up but I cant change the color on the computer nor with the RGB button on the I O change any lights or anything I don't mind not being able to sync with my MB I just wanna be able to adjust the lights on the case's included io button just cant figure out how Quote Share this post Link to post Share on other sites
ocelot93 0 Report post Posted June 18 On 12/9/2019 at 2:10 AM, maherrich said: I have the same problem with Commander C36 and Asus ROG Strix X570-F. Only one fan is half illuminated. Hello everybody! Kinda funny because i didnt expect seeing this lot of people with the same issue like i’ve got Same problem here with the same rig: x570-F & C36. Long pressing the rgb button seems to work as both fans begin to blink, but in the end there is just one lighting dimly. Just understood that writing to techsup couldn’t help, so just one more frustrated customer to your list, TT Quote Share this post Link to post Share on other sites
datguy72 0 Report post Posted July 13 GOOD NEWS! ASUS have fixed the issue through their latest BIOS update! For my X570 TUF Gamiung Plus that was version 2407. After the BIOS was installed and rebooted, there was another screen saying the RGB firmware is being updated. I haven't seen this screen with their previous updates. One reboot later, the RGB works perfectly. I am using the latest Armoury Crate software to control it and having 0 issues. Hope it stays like this! I will update if it doesn't. Anyway guys, you might already know about this, but if you are like me and stopped looking into this issue after finding 0 solutions, then you're in for a treat Quote Share this post Link to post Share on other sites
morpheus258 1 Report post Posted July 13 7 hours ago, datguy72 said: GOOD NEWS! ASUS have fixed the issue through their latest BIOS update! For my X570 TUF Gamiung Plus that was version 2407. After the BIOS was installed and rebooted, there was another screen saying the RGB firmware is being updated. I haven't seen this screen with their previous updates. One reboot later, the RGB works perfectly. I am using the latest Armoury Crate software to control it and having 0 issues. Hope it stays like this! I will update if it doesn't. Anyway guys, you might already know about this, but if you are like me and stopped looking into this issue after finding 0 solutions, then you're in for a treat I Just want to thank you for this post. I updated the bios and it did indeed fix the issue. You don't understand the frustration that this caused. Thanks again 1 datguy72 reacted to this Quote Share this post Link to post Share on other sites
