Would you like to try:
http://www.ttesports.com/Mice/233/Black_FP/productPage.htm?a=a&g=ftr
http://www.ttesports.com/Mice/169/BLACK_V2_Laser_Gaming_Mouse/productPage.htm?a=a&g=ftr
could you please reset the setting:
Then set up your macro again, make sure that every key is working well in normal mode.
If it still doesn't work, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx
User guide: http://www.ttesports.com/files/Product_download/black_fp_gaming_mouse_with_fingerprint_security.pdf
http://www.ttesports.com/BLACKFPInstallationGuide.aspx
We will try on our PC first and try to find out the reason, but I'm afraid that may not caused by our keyboard since it works well on other computer...