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Tt David

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Everything posted by Tt David

  1. Hi Griz . In case of warranty concerns, please first contact your local dealer for further assistance. Our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  2. Could you please make a video of the lighting effect bug? I'm afraid that we are not able to repeat the process on our computer since it works well when we change rainbow effect to the red-blue wave effect About the wording issue, please change your screen resolution to 100%.
  3. Here is the software download link for: Black V2: http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar DRACONEM RGB Hard Edition: http://www.ttesports.com/files/Product_download/tt_esports_draconem_rgb.rar
  4. I'm sorry that we don't have the UK layout software for now. We will release the update soon.
  5. Tt David

    I NEED HELP!

    Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  6. I'm sorry that we are not able to back to the previous firmware Back to the previous version Back to the previous version Back to the previous version
  7. Please download the software from our website: http://www.ttesports.com/Keyboard/3/Challenger_Pro/productPage.htm?a=a&g=ftr#.WXXEalF-XRY
  8. I'm sorry that we don't have any software for this mouse to edit the LOD
  9. No sorry, we don't have any software for this mouse
  10. We've passed the information to our PM team, they will fix this issue and get back to you soon.
  11. Here is the video introduction for our software:
  12. Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  13. Did you try it on the other computer? Our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  14. please download here: http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar
  15. Does your keyboard work well when you open the software? Which software did you download?
  16. Hi Robert, Please contact our USA customer service here: Thermaltake USA Inc. 20420 Business Parkway, City of Industry, CA, 91789 USA email: ttsupport@thermaltakeusa.com Tel: Toll-Free 800-988-1088 M-F 9:00AM to 5:30PM (P.S.T)
  17. Could you try it again or take a photo?
  18. It's normal. Don't need to worry about the firmware issue if you have already updated to 51
  19. Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  20. Sorry that the software can only control the keyboard lighting. Here are the only hotkeys to control mouse lighting effect: MOUSE HOTKEYS DPI Button DPI Level Changer DPI Button + Scroll Change Lighting Effect (Static or Spectrum Running) DPI Button + Left Button Turn On/Off Light DPI Button + Mouse Button 5 Spectrum running speed up DPI Button + Mouse Button 4 Spectrum running speed down
  21. Sorry that we can't provide older version firmware and the factory reset...
  22. I'm sorry that we don't provide the previous version now. We didn't get any report for these bugs before either.
  23. We've passed these bugs to our engineer and he promised that he will fix these in the next version. Really thanks for your help
  24. Hi Ennuigh, Sorry for the version bug. Our engineer is fixing the problem right now and it will be solved this week. For the macro issue, we've discussed with our PM team and will release a new version for AZERTY keyboard. Thanks for your patience.
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