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Tt David

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Everything posted by Tt David

  1. After discussing with our engineer, it seems that your firmware is broken... The only thing we can do is the refresh your firmware version If it still can't help, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  2. Could you please try to do some testing? 1. Use the same pattern on Ripple effect (customized) 2. delete the pattern and build a new default one (Red to black) then apply on Wave effect 3. change the color from black to blue then apply
  3. Hi Jim, really sorry for your case. Could you please message your contact information so we can help you with the RMA?
  4. Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  5. Hi Griz . In case of warranty concerns, please first contact your local dealer for further assistance. Our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  6. Could you please make a video of the lighting effect bug? I'm afraid that we are not able to repeat the process on our computer since it works well when we change rainbow effect to the red-blue wave effect About the wording issue, please change your screen resolution to 100%.
  7. Here is the software download link for: Black V2: http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar DRACONEM RGB Hard Edition: http://www.ttesports.com/files/Product_download/tt_esports_draconem_rgb.rar
  8. I'm sorry that we don't have the UK layout software for now. We will release the update soon.
  9. Tt David

    I NEED HELP!

    Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  10. 1. Please download the Firmware Update AP from our website first: http://tw.ttesports.com/files/Product_download/tt_esports_contour_firmware_update_v1.0.rar 2. Before using the contour, please open the latest Firmware Update AP 3. Please plug in your contour after opening the software. It will update the firmware automatically 4. If your contour firmware doesn’t update automatically after 10 seconds, please press the power button again. 5. Finished 6. Please click “FW Ver” and check the FW version Notice: This firmware update will turn off the power saving mode. Please note this will reduce the length of time your controller can operate.
  11. I'm sorry that we are not able to back to the previous firmware Back to the previous version Back to the previous version Back to the previous version
  12. Please download the software from our website: http://www.ttesports.com/Keyboard/3/Challenger_Pro/productPage.htm?a=a&g=ftr#.WXXEalF-XRY
  13. I'm sorry that we don't have any software for this mouse to edit the LOD
  14. No sorry, we don't have any software for this mouse
  15. We've passed the information to our PM team, they will fix this issue and get back to you soon.
  16. Here is the video introduction for our software:
  17. Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  18. Did you try it on the other computer? Our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  19. please download here: http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar
  20. Does your keyboard work well when you open the software? Which software did you download?
  21. Hi Robert, Please contact our USA customer service here: Thermaltake USA Inc. 20420 Business Parkway, City of Industry, CA, 91789 USA email: ttsupport@thermaltakeusa.com Tel: Toll-Free 800-988-1088 M-F 9:00AM to 5:30PM (P.S.T)
  22. Could you try it again or take a photo?
  23. It's normal. Don't need to worry about the firmware issue if you have already updated to 51
  24. Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de
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