Dear User
Could you tell us what's your purchased Thermaltake product and your PC hardware information?
For example:
Thermaltake: RRiing Quad 14 RGB Radiator Fan TT Premium Edition 3 Fan Pack
CPU: Intel i5 7700
Motherboard: ASUS X270
Windows Version: Windows 10 2004
Dear Sir
There will be conflicted when TT RGB PLUS and Aura executed simultaneously.
"RGB" is synchronous Thermaltake gaming products and PSU lighting effect.
Dear User
Thank you for ur report, Could you provide the log file to us.
Following the tips below this link.
https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
Dear User
Thank you for ur report, Could you provide the log file to us.
Following the tips below this link.
https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
Dear user
Could you tell us your PC motherboard and cpu type?
Or you can send the program file to us.
https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
Dear Sir
Could you delete the log ini and iTake folder in different users account and remove the hidden folder C : \Users\PC name\AppData\Roaming\Tt.
Then remove the iTake in system "Programs and functions" and reinstall the iTake 1.5.0 version.
Thank you for your report.
Dear User
Our lighting effects must be turned on TT RGB PLUS.
TT RGB PLUS will store any lighting effects you set, and the lighting effects will be activated next time you open the software.
Dear User
Could you try this version. If not, please let us know.
https://www.dropbox.com/s/9mjbd5jkoyesylz/TT RGB Plus_Setup_1.3.905_x64.exe.zip?dl=0
Sorry to keep you waiting.
Dear User
This download link is our latest test version. Could you test it again?
Sorry for making you wait for a while.
https://www.dropbox.com/s/0w9hj7t5vbcpte1/TT iTake Setup_V1.4.7006.exe.zip?dl=0
Dear User
Please try this version below the download link.
https://www.dropbox.com/s/zuccb2cguukqwwj/TT iTake Setup_V1.4.7004.exe.zip?dl=0
If the crash problem cannot be solved, please provide the program log "x1_log.ini" to us.
Dear User
Sorry, We can't download this file.
Does this version solve your problem?
TT RGB PLUS V1.3.902
https://www.dropbox.com/s/bkhapyphlq6s7pa/TT RGB Plus_Setup_1.3.902_x64.exe.zip?dl=0