[Swa fan EX14 RGB Won't change colour]

Hello @Chunch!

You can submit an RMA ticket for support if your product isn't working correctly.

Here's the link: https://my.thermaltake.com/csErma.aspx

[Core V71 power switch]

On 3/28/2024 at 4:53 AM, James P said:

Has anybody had any luck with a response?

Maybe @TT Lily can help?

Should we email the cs3@thermaltake.com.tw?

thank you

James

Hello James!

This email address is correct. Please double check your spelling and try sending your email again. Let me know if you encounter any difficulty!

[Fan Controller Replacement]

Hello @NFSFREAK2005

Please submit an RMA request: https://my.thermaltake.com/csErma.aspx

Our customer service team can help you over there!

 

[Multi user account problem on PC with TT ARGENT K6 RGB]

Hello @Simo74

Please submit an RMA request: https://my.thermaltake.com/csErma.aspx

Our customer service team will help you over there!

[Toughliquid Ultra AIO display not connecting to RGB Plus 2.0 softwre]

Hi @montev69

We're sorry you're feeling frustrated with us, and we would like to provide our best support to resolve any problems you might be having with our products.

Would you provide more information about your situation so we can better assist you? Please kindly let us know which of our coolers you're using and the issues you're having with it. We would like to get a better understanding and provide support.

Thank you

[TH360 V2 ULTRA will not disply GIF]

Hi @Ace McGillicutty

For your situation, please submit an eRMA via the following link:

 https://my.thermaltake.com/csErma.aspx

Please also provide me the following information you submitted with the eRMA request so we can follow through with your case:

1. Full Name

2. Region/Country

3. Email you left with our RMA service

 

Thank you!

[Toughliquid Ultra AIO display not connecting to RGB Plus 2.0 softwre]

Hi @ammez,

For your situation, please submit an eRMA for your TH280 V2 Ultra.

Here's the eRMA link: https://my.thermaltake.com/csErma.aspx

Please also provide me the following information you submitted via the eRMA request so we can follow through with your case:

1. Full Name

2. Region/Country

3. Email you left with our RMA service

 

Thank you for your understanding and patience!

[pls help me TT "Neptune Elite RGB Firmware Broken!!" ​ 😭😭😭 ​]

Hi @BankCommon

Sorry to hear that it's not working still For your situation, we suggest you go through RMA.

Here's the link to our RMA page: https://my.thermaltake.com/csErma.aspx

[TT RGB PLUS 2.1.5 software with Pacific MX2 Ultra and TT 3.9-inch LCD Panel are not working properly]

Hi @User,

Looking at the information you’ve given, the issue likely resulted from hardware installation problems. We suggest you double-check the connection between parts. Try connecting your Pacific MX2 Ultra via a different USB socket and run the TT RGB Plus system again.

[TT Plus 2.0 - Cannot Detect Controller Warning]

Hi @forbidden denial,

The displayed screens are correct. Since your TOUGHLIQUID Ultra 360 is not part of our RGB Series, software control functions will not show up for it.

[i got Thermaltake Argent M5 but i cant it because use TT RGB Plus for the controller error in the program]

Hi @Clone404,

You might want to restart your software since firmware updates usually shut down the software. If the issues persist, please let us know so we can provide further assistance. 

[pls help me TT "Neptune Elite RGB Firmware Broken!!" ​ 😭😭😭 ​]

Hi @BankCommon,

Please try updating your software to the 3.0.3 version using this link: https://www.ttesports.com/download.aspx?category=keyboard

If your problems remain unfixed, try uninstalling the Tt eSports Gaming Software and re-installing it.

[eSPORTS Challenger Pro Spacebar replacement]

Hi @Drake,

Unfortunately, we do not offer replacement keys for the Challenger Pro.

[Thermaltake Ceres 300 TG ARGB Mid Tower Chassis]

Hey @Hilly,

Unfortunately, CT120 ARGB Sync White Fans are only sold as a two pack version, there are no single pack version at this moment. 

[i got Thermaltake Argent M5 but i cant it because use TT RGB Plus for the controller error in the program]

Hi @Clone404,

Please download iTake and try connecting your ARGENT M5 again.

Here's the download link: https://www.thermaltake.com/downloads

Let us know if the issue remains, thank you.

[New side panel of temped Glass from Thermaltake S300 TG Black]

Hi @Samantha,

It seems like the email address was misspelled. Please email this address: cs3@thermaltake.com.tw

[Toughliquid Ultra AIO display not connecting to RGB Plus 2.0 softwre]

Hi Fletch, 

You can simply attach your LOGs under this thread. 

Thank you!

[Toughliquid 360 from 2021 on AM5 ?]

Hi Timo E, 

Please reach out to Thermaltake Germany through direct message on social media platforms. They can help you track down your case.

Here are the social accounts for Thermaltake Germany:

Facebook: https://www.facebook.com/Thermaltake.Germany/

Instagram: https://www.instagram.com/thermaltake_de/