tt itake rgb can't save RGB setting

[Junny Chan]

i can't save the RGB setting in "itake"

When I turn off the computer or close the "itake" program and reopen the "itake", the current RGB settings will disappear and the keyboard will not light up

[Stephen Chiang]

Hello, which keyboard are you using for the itake software? and did you hit "Apply" on the software lighting setup menu? thx

[Luke Pellen]

Level 20 RGB Mechanical Gaming Keyboard.
I am having the exact same problem- driving me crazy

Recently sent this to technical support:
When using iTake software (v1.5.0) to customize RGB lighting on keyboard, it does not remember any STATIC, CUSTOMIZED ZONES settings for any PROFILE. The lighting is always reset next time iTake runs (if I close and re-run, or when Windows reboots). This lighting is reset to NONE (the keyboard is black with no lighting).

Note: It remembers STATIC, SINGLE zone light settings, and other PULSE, WAVE, FLOW etc. etc. but NOT when I customize on a per key basis.

I've cleared AppData folder and reinstalled many times.

[Stephen Chiang]

hello, did you hit "Apply" after customizing the lighting effects on the iTAKE software? thx

[Vage]

 Level 20 RGB Mechanical Gaming Keyboard 
(TT iTake Enfine) resseting all my lightning setting after program restart. For example i customize collor on keys and hit Apply button. Evrething works fine but next day i start up my pc keyboard save colors but when i start again TT iTake Engine for cahnge pprofile, it resset all setting. I try save profile but after program restart saved proffiles not wotking.

[Luke Pellen]

Just installed version 1.5.3, have communicated previously several times with tech support. Still having EXACTLY the same problem.

Cheers.

Posted March 16

Level 20 RGB Mechanical Gaming Keyboard.
I am having the exact same problem- driving me crazy

Recently sent this to technical support:
When using iTake software (v1.5.0) to customize RGB lighting on keyboard, it does not remember any STATIC, CUSTOMIZED ZONES settings for any PROFILE. The lighting is always reset next time iTake runs (if I close and re-run, or when Windows reboots). This lighting is reset to NONE (the keyboard is black with no lighting).

Note: It remembers STATIC, SINGLE zone light settings, and other PULSE, WAVE, FLOW etc. etc. but NOT when I customize on a per key basis.

I've cleared AppData folder and reinstalled many times.

[just_dont]

On 5/29/2021 at 12:15 PM, Luke Pellen said:

Still having EXACTLY the same problem.

Yep, same issue. What's worse - is the fact that the keyboard itself can keep the settings perfectly fine (until it loses power), so if you configure lighting and then remove iTake from autolaunch so that it won't start again and reset your lighting - it "kinda" works, but it's terribly inconvenient (also you have to terminate iTake via task manager to exit it without reverting your profiles to default).

As far as I can tell - the iTake program just can't apply customized lightning properly. Same thing happens when you try e.g. exporting/importing profiles - it tries to apply a profile, but fails.

[Большой брат]

Здравствуйте. Купил данную клаву, при подключении все клавиши работают, Fn клавиши, мультимедиа клавиши вообщем все работает. Устанавливаю софт ТТ иТаке
V1.5.4 , по завершению установки даю загрузится. Выводит рамку термалтейк и пропадает все прога закрылась. Клавиатура перестаёт светится Fn клавиши перестают реагировать, три круглые клавиши светятся и не реагируют. Удаляю прогу, выкл. вкл. компа все начинает работать как прежде, светится, клавиши работают. Если клаву выдернуть из компа и запустить прогу ТТ иТаке
V1.5.4 то прога грузится выводит окно что не подключена клава, втыкаю клаву о снова на клаве ничего не горит, Fn не работает и прога закрывается. Что не так? Система Windows 10 Pro для рабочих станций 21H1.Уровень 20 RGB Cherry MX Speed Silver игровая клавиатура. Только приобрёл.

[Большой брат]

Пробовал ставить на ноутбук там все нормально.

[Большой брат]

4 hours ago, Большой брат said:

Пробовал ставить на ноутбук там все нормально.

Куда копать?

[TT Lily]

Hello Большой брат,

Could you please write to cs3@thermaltake.com.tw for the next step. Thank you.

[Большой брат]

13 часов назад Лили сказала, что:

Привет Большой брат,

Не могли бы вы, пожалуйста, написать по адресу cs3@thermaltake.com.tw для следующего шага. Спасибо.

Написал

[Luke Pellen]

BUMP -- The software has been updated a few times since posting here, I've been in contact via several emails with support staff, I'm still having the exact same problems.

[Luke Pellen]

I FIXED IT!....

There is a utility with ASUS motherboards called "Armoury Crate". I uninstalled this (you must google "Armoury Crate uninstall tool" to fully uninstall it). Also, it can be enabled in your BIOS! and you need to turn it off.

When I uninstalled it, it fixed several issues on my PC.