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Software cant recognize the new Riing 12 RGB Fan TT Premium Fans.


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  • 8 months later...

Same Issue Fans Are All On 100% But TtRGB dosent recognize the controller.   thanks to aura i can control the colors but not speeds. Can i get a new Controller too?    PC Specs Are As followed Intel I7 9700k Corsair DDR4 Ram 3TB M.2 SSDS Maximus XI Motherboard And EVGA FTW3 1080Ti

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Edited by MrGrimm87
Had to add Image.
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  • 9 months later...

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  • 7 months later...

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  • 1 month later...

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  • 2 weeks later...
  • 3 weeks later...
On 10/27/2017 at 9:33 PM, ThermalMike said:

Hi Mental, 

thanks for the feedback and nice job on the rework, I can see you planned that out pretty well. 

It is not an issue with the controller exactly, it is more with what IC that was used on the new AMD boards that we could not have planned for as they ended up different from previous gen products. This was also changed not just from intel, but AMD's previous line as well.

To resolve this compatibility change, we have a replacement controller specifically for AMD to solve this issue. 

Please contact our support in your region for details on how to get a replacement. 

The new controller should solve the issue and function properly. 

Thats bs, we should also get something extra for the stress and money spent on other parts to try and fix this. I know its not the companies fault necessarily but at the same time this experience has ruined the brand thermaltake for me. Maybe a gift would ease the pain. Maybe even possibly change my outlook on the brand and even promote you guys. That would say alot about you guys if you could go above and beyond for at least 1 customer who had an especially stressful time with your product, cost me a powersupply unit as well due to inadequate power specifications. There should be a warning on the box if it can easily destroy your pc or components. The attached lic is to prove i did actually purchase this myself minus the receipt. At least a new controller. Plz email me at Supermike234@Yahoo.com. I don't know how to go about requesting a new one otherwise, ty for your time

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  • 4 months later...
On 10/20/2017 at 7:53 AM, Tony.P said:

Hi Mircen91

Thank you for your report. Could you provide your email? 

Our customer service will contact you to change the new controller recently.

 

Thank you.

Good day I have the same model and issues and software can't be found V102f101 or older :( email address morne.mtbikes1@gmail.com 

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  • 3 weeks later...

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