Graychild Posted September 30, 2014 Report Share Posted September 30, 2014 I have a thermaltake challenger keyboard, and the plastic numbs that hold the pin in place on the spacebar have worn down on one side, so it pops loose unless I hit the spacebar on the far right side. anyone know of a jerry-rig fix for this? or know somewhere where I can buy a new spacebar? Quote Link to comment Share on other sites More sharing options...
Tt Marco Posted October 1, 2014 Report Share Posted October 1, 2014 Hi Graychild, Sorry to hear the experience you have with spacebar on Challenger Keyboard. If you locate at USA or Canada, Please apply RMA at this Link. or Email: ttsupport@thermaltakeusa.com or Contact Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (PST) We are willing to help to replace spacebar for you under 2 years warranty Please provide the following informaiton during RMA applicaiton: Name Address Phone Number Email Note(Problems) Item Number Serial Number Purchase Locaiton Invoice Date Invoice Number Please attached Copy of Receipt within Return Package. Sorry for your inconvenience and Thanks for your cooperation. Quote Link to comment Share on other sites More sharing options...
Graychild Posted October 7, 2014 Author Report Share Posted October 7, 2014 I already applied for an RMA, it is less than 2 years since the date of purchase, I applied the RMA over a month ago, I've not heard a peep from support since. I even gave them my credit card for the advance thing just in case. Quote Link to comment Share on other sites More sharing options...
Nooza Posted October 8, 2014 Report Share Posted October 8, 2014 Hi marco,I have the exact same problem but I live in Australia. What can I do? Quote Link to comment Share on other sites More sharing options...
Tt Marco Posted October 8, 2014 Report Share Posted October 8, 2014 I already applied for an RMA, it is less than 2 years since the date of purchase, I applied the RMA over a month ago, I've not heard a peep from support since. I even gave them my credit card for the advance thing just in case. Hi Graychild, Sorry about the delay. Let me check the status for you. May I have your RMA number that we issue you once you applied ? Thank you. Quote Link to comment Share on other sites More sharing options...
Tt Marco Posted October 8, 2014 Report Share Posted October 8, 2014 Hi marco, I have the exact same problem but I live in Australia. What can I do? Hi Nooza, Sorry to hear that you have the same problem with spacebar on Challenger Keyboard. There are two ways to contact Thermaltake in Australia and New Zealand Tel: 03 9763 1622 or email a support ticket at link Wish both contact information will assist your need. Quote Link to comment Share on other sites More sharing options...
CGTV Posted October 12, 2014 Report Share Posted October 12, 2014 I have the same problem. But im in Germany and i cant speak really good english. Did you have an german support? Quote Link to comment Share on other sites More sharing options...
Guest Tt Paul Posted October 13, 2014 Report Share Posted October 13, 2014 I have the same problem. But im in Germany and i cant speak really good english. Did you have an german support? Hi, CGTV Please go to Tt eSPORTS Global service center( see below link) and fill up your information, thank you. http://my.ttesports.com/ctGeneral.aspx Quote Link to comment Share on other sites More sharing options...
Tte Martin Posted October 14, 2014 Report Share Posted October 14, 2014 I have the same problem. But im in Germany and i cant speak really good english. Did you have an german support? I have sent you the details in a private message. Quote Link to comment Share on other sites More sharing options...
Guest Posted October 30, 2014 Report Share Posted October 30, 2014 If all products are in the warranty period, our customer service team will handle with urgency. Thumbs up guys! Quote Link to comment Share on other sites More sharing options...
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