Vhaan Posted December 6, 2018 Report Posted December 6, 2018 Fresh Win10 Install on a brand new build and I am having the same issue: X1 RGB does NOT detect my brand new TT X1 RGB Win10 Home Z390 Rog Maximus Hero XI i7-9700k 16GB DDR4 3200Mhz 500GB Samsung 970 Evo NVME TranisEr 1 Quote
GermanCSharp Posted December 8, 2018 Report Posted December 8, 2018 When you Debug via Visual Studio some of the output is: libpng warning: iCCP: known incorrect sRGB profile libpng warning: iCCP: known incorrect sRGB profile libpng warning: iCCP: known incorrect sRGB profile kk_time_function init_lib_usb() write_log_int() "log_init_lib_usb" "log_init_lib_usb_start" woooo keyboard 32902 5558 woooo keyboard 6048 784 woooo keyboard 9802 12307 woooo keyboard 6720 257 woooo keyboard 2522 63012 woooo keyboard 1103 45320 woooo keyboard 9390 16656 woooo keyboard 1118 1817 woooo keyboard 32902 41263 Cannot open device write_log_int() "log_init_lib_usb" "log_init_lib_usb_not_found" return_usb_drive_connect_function() 'X1 RGB.exe' (Win32): Loaded 'C:\Windows\SysWOW64\rasadhlp.dll'. Cannot find or open the PDB file. 'X1 RGB.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winusb.dll'. Cannot find or open the PDB file. 'X1 RGB.exe' (Win32): Loaded 'C:\Windows\SysWOW64\FWPUCLNT.DLL'. Cannot find or open the PDB file. 'X1 RGB.exe' (Win32): Loaded 'C:\Windows\SysWOW64\TextInputFramework.dll'. Cannot find or open the PDB file. 'X1 RGB.exe' (Win32): Loaded 'C:\Windows\SysWOW64\CoreMessaging.dll'. Cannot find or open the PDB file. 'X1 RGB.exe' (Win32): Loaded 'C:\Windows\SysWOW64\CoreUIComponents.dll'. Cannot find or open the PDB file. 'X1 RGB.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ntmarta.dll'. Cannot find or open the PDB file. finishedSlot----------Start "\t\r\n\t{\"Result_Code\":\"002\",\"Data\":{\"version\":\"V1.9.0\",\"note\":\" 1. Add Portuguese And Spanish Languages\"}}" json_obj: QJsonObject({"Data":{"note":" 1. Add Portuguese And Spanish Languages","version":"V1.9.0"},"Result_Code":"002"}) Data: "" ------------------------ version: "V1.9.0" --------------------------------- V0: 1 , V1: 9 , V2: 0 oldV0: 1 , oldV1: 9 , oldV2: 0 --------------------------------- 33333 finishedSlot----------End main_mouseMoveEvent Don't know if it helps ? Quote
saiphedias Posted December 10, 2018 Report Posted December 10, 2018 same Probleme here with Win 1809, pls fix it :( Quote
Thienchai Na Nakorn Posted December 14, 2018 Report Posted December 14, 2018 I have the same problem after upgrade to Windows 10 - 1809. Quote
BadZirik Posted December 26, 2018 Report Posted December 26, 2018 Hello everyone, I also became the happy owner of this device in Russia and the exact same problems with the software on this keyboard, although TT RGB Plus works fine, but does not want the keyboard, tried everything. When will they fix it ??? Who knows? Quote
BadZirik Posted December 28, 2018 Report Posted December 28, 2018 Friends in general, this whole problem lies in Windows, especially in the latest version (latest update), and not in the program itself. I checked it all on my old laptop and if not the program worked perfectly! Quote
GermanCSharp Posted December 28, 2018 Report Posted December 28, 2018 In the last windows version it kinda worked for me(often crashed). Maybe they(Windows) changes some libaries or something like that Quote
Jag007 Posted December 29, 2018 Author Report Posted December 29, 2018 Hello, Although I have not faced this mentioned issue yet. (Have not checked my win 10 update version) But I am 100% sure people should stop blaming windows 10 or its updates for this issue. This issue is software issue from Thermaltake's side and they should fix these kinds of issues in their future software updates. I remember in previous windows update also X1 software crashes often. This software is somewhat buggy and has stability issue from beginning and WIN 10 has nothing to do with this. Its Tt's job to make software stable and compatible with OS and its updates. Quote
Cynaax Posted January 1, 2019 Report Posted January 1, 2019 I recently bought the x1 rgb as my first keyboard, I love it. However this #### issue is frustrating the #### out of me and I'm thinking of returning the keyboard if this keeps up, whenever I open the program it tells me to plug in a thermaltake device, however I have the keyboard plugged in always. Quote
Spax123 Posted January 1, 2019 Report Posted January 1, 2019 Even after reinstalling Windows and installing the thermal take rgb software the keyboard still doesnt show up. Quote
Jag007 Posted January 3, 2019 Author Report Posted January 3, 2019 Its something to do with software compatibility with latest windows update, in this case devs at Thermaltake should step up and solve this compatibility issue as soon as possible. Tt please solve this as early as possible. Quote
Cynaax Posted January 5, 2019 Report Posted January 5, 2019 Instead of flooding the owners club, how about you guys actually try to email or call them here https://www.thermaltake.com/corporate.aspx?t=4 or even try a manual firmware update, steps are in the pdf. If nothing works, don't post your issue here again, nothing will be done about it X1_RGB_Manual_Update.pdf Quote
ZIRCO740 Posted January 5, 2019 Report Posted January 5, 2019 On 12/5/2018 at 3:38 AM, TheGameplay_Go said: got exactly the same problem is there any fix at this times ? on windows 10 gigabyte Z1 Ultra-Gaming 32GB DDR4 asus GTX1080 8GB Samsung SSD 500GB I think it is due to the windows update 1809 , not the PC spec. Quote
Cynaax Posted January 7, 2019 Report Posted January 7, 2019 After emails with Thermaltake, I can confirm that the drivers are not supported with Windows 10 ver. 1809, however they will be releasing a fix to address this issue, however there is no ETA as yet, sit tight. I have attached a small snippet from the latest email they have sent me, which confirms it, hopefully they release it soon. Thank you for reading and have a nice day or night! (depending when you read this) -Cynaax Jag007 1 Quote
Jag007 Posted January 7, 2019 Author Report Posted January 7, 2019 @Cynaax , great help on this issue, Thanks !! Hope now people will either pause windows update (like me) to avoid this issue or will wait patiently for Tt to fix this issue with future software update. Hope to receive updated software real soon, also waiting anxiously for compatibility for Razer synapse 3 for Tt products, which was to happen Q4 2018 as per announcement, but now delayed for "Around Q1 2019". Also wondering if this collaboration can add multilayer effects capability to this X1 premium keyboard. If this happens won't that be awesome guys? GUYS PLEASE READ INFO BY "Cynaax" BEFORE FORMATTING YOUR WINDOWS 10 AND REINSTALLING TT X1 SOFTWARE FOR "KEYBOARD NOT DETECTED ISSUE". Quote
Jag007 Posted January 7, 2019 Author Report Posted January 7, 2019 Hurray !! Windows 10 update 1809 fix is out just today, it came sooner than expected. Update to latest X1 RGB keyboard software and keyboard detection issue should be solved. Guys having issue please update and confirm. Quote
Cynaax Posted January 8, 2019 Report Posted January 8, 2019 I wasn't expecting the update today either, it actually surprised me when I read that lol, I'll quickly get the software booted up and updated, thank you everyone for your input to this issue, if it weren't for us all this issue wouldn't have been addressed. Also no problem @Jag007 Again, a big thank you to everyone, I hope you all have a great day or night, depending on when you read this -Cynaax Quote
Thienchai Na Nakorn Posted January 8, 2019 Report Posted January 8, 2019 I have tried twice. It showed there a new software update to version 1.10.0. When I chose to update, the update failed. Don't know what to do right now. Maybe have to wait for the official update to download the software. Quote
Thienchai Na Nakorn Posted January 9, 2019 Report Posted January 9, 2019 Finally, I can upgrade software to version 1.10.0 but have to switch the usb port to make it work. Right now, it works without any problems. :-) poohmiez 1 Quote
TTPremiumUser Posted January 19, 2019 Report Posted January 19, 2019 The software won't start properly after I install it. No matter it is X1 RGB Setup_V1.9.0 or X1 RGB Setup_V1.10.0 When I clicked the X1 RGB, the icon showed in task bar, but when I move the mouse to the icon, it disappear. I tried run the software in Windows Safe mode, same thing happened. Anyone can help me please? Many thanks. Quote
Jag007 Posted January 20, 2019 Author Report Posted January 20, 2019 Hi, Software crashes many times, I also many time try opening software 3-4 times before it actually opens and stay on screen. Quote
TTPremiumUser Posted January 20, 2019 Report Posted January 20, 2019 11 hours ago, Jag007 said: Hi, Software crashes many times, I also many time try opening software 3-4 times before it actually opens and stay on screen. Thank you so much for you reply. I tried what you told, no matter how many times I opened (20-30 at least), the app icon just disappear when I move the mouse to it. And I couldn't find the task from task management list. So frustrating. Quote
TTPremiumUser Posted January 20, 2019 Report Posted January 20, 2019 The software version is 0.0.0 after I manually click ThermaltakeUpdate.exe. No idea what happned. Quote
Spax123 Posted March 20, 2019 Report Posted March 20, 2019 So after an update the software is finally working but now i cant change the colours on the keyboard itself on use the windows key lock unless the software is open. Quote
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