judejudejude Posted December 11, 2018 Report Posted December 11, 2018 hi, I've got my mouse few days ago and the driver told me to update the firmware this morning, when i press the update now button, it did not update and the mouse's light turned off and disabled. I reconnect it and it show i hv connected a IRIS RGB bootloader. The driver still said i need to update the firmware but i pressed both the later and update now button,nothing happened and the mouse still not working . can someone help me plz Quote
takimu99@gmail.com Posted December 12, 2018 Report Posted December 12, 2018 I had the exact same thing happen with the NEPTUNE ELITE RGB HATSUNE MIKU Edition. Updated the driver, and now the keyboard seems completely dead... Quote
SendNuke Posted January 6, 2019 Report Posted January 6, 2019 I have the exact same problem , do you manage to fix it somehow? I think my mouse broke already ####, i connect it to other computer and the mouse dont even work anymore Quote
judejudejude Posted February 20, 2019 Author Report Posted February 20, 2019 no, anyone knows the email address of ttesport CS ? Quote
Jason1224 Posted June 14, 2019 Report Posted June 14, 2019 Oh finally I found someone with the same problems. I thought i was the only one. Except I've got my mouse 4 months ago. I've contacted the seller I got my mouse from, to which he told me to reach out to Thermaltake through facebook. I'm currently waiting for a reply, it's been about more than 12 hours since I've messaged them and still no reply. Quote
Jason1224 Posted June 18, 2019 Report Posted June 18, 2019 Ok guys, so I found a forum for the same problem but with the Neptune Elite keyboard instead, however in that case, a PM came by and dropped a link to a file to fix the update. Here's the link: https://drive.google.com/open?id=1voGuwm1daSZvXEc6wa8_lfnrxovsjXeQ Here's the full reply "Good day, I’m Thermaltake PM, Stephen. I understand that there’s been an error during the FW update on your Iris MIKU Edition mouse. Please update the mouse again via the FW updater file, link below. If any question, please let me know. https://drive.google.com/open?id=1voGuwm1daSZvXEc6wa8_lfnrxovsjXeQ Thank you for your patient and understanding. We apologize for the inconvenience Best Regards, Stephen Chiang Product Development TEL: +886-2-87975788 #2856 Mobile: +886-910-279-425 Email: stephen.chiang@ttesports.com http://www.ttesports.com/ http://www.thermaltakecorp.com" Quote
judejudejude Posted July 1, 2019 Author Report Posted July 1, 2019 thx a lot, finally i can use my mouse after half year Quote
Cops Hanif Posted September 28, 2019 Report Posted September 28, 2019 Alright, im facing the same problem as you do. I do own the mouse like few month ago (this year). https://drive.google.com/open?id=1voGuwm1daSZvXEc6wa8_lfnrxovsjXeQ The link given are the firmware update for, Tt eSPORTS IRIS OPTICAL RGB HATSUNE MIKU Edition. the size is around 400kb (100kb+, for the rar file) After you extract them, you might wanna disable antivirus. Because it would totally blocked the update and ended being unresponsive (Not Responding). So, is just click and launch. took me 2 hours to resolve this haha. While watching Kimetsu no Yaiba . Biggest ooF Ever. Quote
Jason1224 Posted September 2, 2020 Report Posted September 2, 2020 Hey guys the link no longer works I swapped to a new laptop and accidently lost the file if anyone could upload a new link it would be appreciated in case I update the firmware again because I'm an idiot. Quote
Stephen Chiang Posted September 16, 2020 Report Posted September 16, 2020 Hi guys, please download the FW via below link. If any question, please let me know. Thank you https://drive.google.com/file/d/1ctuHcdYLshKQuWbEYHRzjHtNbWNfQNmK/view?usp=sharing Quote
Al Faizal Posted February 23, 2022 Report Posted February 23, 2022 help i can not use my scrollwheel any c an help me i really love the mouse Quote
TT Lily Posted February 24, 2022 Report Posted February 24, 2022 Hello @Al Faizal, Thank you for your choosing our product; if it is within the warranty period, could you please request an RMA? Quote
Al Faizal Posted March 5, 2022 Report Posted March 5, 2022 hi @tt lily, i buy the mouse in malaysia but i in singapore if i was remember i bought dec 2019 i think the warrenty is over but have you some reccomnd same mouse ? Quote
TT Lily Posted March 7, 2022 Report Posted March 7, 2022 Hello @Al Faizal, - For the Iris Optical RGB HATSUNE MIKU Edition, you may check our agent to see if there's any stock in Singapore: https://www.facebook.com/DigitalHubSG - For the similar version, you may take the Thermaltake IRIS Optical RGB Gaming Mouse into consideration: Product info: https://www.ttesports.com/productPage.aspx?p=288&g=ftr#.YiWBvFVBxhE 🛒 https://www.amazon.sg/Thermaltake-Illumination-Ergonomic-Software-Controlled-MO-IRS-WDOHBK-04/dp/B07BH1GM7P 🛒 https://www.lazada.com.my/products/thermaltake-ttesport-iris-optical-rgb-gaming-mouse-mo-irs-wdohbk-01-i452978256-s691056563.html?spm=a2o4k.searchlist.list.1.27d04f1bHhJimz&search=1&freeshipping=1 Hope this helps! Quote
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