judejudejude 0 Report post Posted December 11, 2018 hi, I've got my mouse few days ago and the driver told me to update the firmware this morning, when i press the update now button, it did not update and the mouse's light turned off and disabled. I reconnect it and it show i hv connected a IRIS RGB bootloader. The driver still said i need to update the firmware but i pressed both the later and update now button,nothing happened and the mouse still not working . can someone help me plz Quote Share this post Link to post Share on other sites
takimu99@gmail.com 0 Report post Posted December 12, 2018 I had the exact same thing happen with the NEPTUNE ELITE RGB HATSUNE MIKU Edition. Updated the driver, and now the keyboard seems completely dead... Quote Share this post Link to post Share on other sites
SendNuke 0 Report post Posted January 6 I have the exact same problem , do you manage to fix it somehow? I think my mouse broke already ####, i connect it to other computer and the mouse dont even work anymore Quote Share this post Link to post Share on other sites
judejudejude 0 Report post Posted February 20 no, anyone knows the email address of ttesport CS ? Quote Share this post Link to post Share on other sites
Jason1224 0 Report post Posted June 14 Oh finally I found someone with the same problems. I thought i was the only one. Except I've got my mouse 4 months ago. I've contacted the seller I got my mouse from, to which he told me to reach out to Thermaltake through facebook. I'm currently waiting for a reply, it's been about more than 12 hours since I've messaged them and still no reply. Quote Share this post Link to post Share on other sites
Jason1224 0 Report post Posted June 18 Ok guys, so I found a forum for the same problem but with the Neptune Elite keyboard instead, however in that case, a PM came by and dropped a link to a file to fix the update. Here's the link: https://drive.google.com/open?id=1voGuwm1daSZvXEc6wa8_lfnrxovsjXeQ Here's the full reply "Good day, I’m Thermaltake PM, Stephen. I understand that there’s been an error during the FW update on your Iris MIKU Edition mouse. Please update the mouse again via the FW updater file, link below. If any question, please let me know. https://drive.google.com/open?id=1voGuwm1daSZvXEc6wa8_lfnrxovsjXeQ Thank you for your patient and understanding. We apologize for the inconvenience Best Regards, Stephen Chiang Product Development TEL: +886-2-87975788 #2856 Mobile: +886-910-279-425 Email: stephen.chiang@ttesports.com http://www.ttesports.com/ http://www.thermaltakecorp.com" Quote Share this post Link to post Share on other sites
judejudejude 0 Report post Posted July 1 thx a lot, finally i can use my mouse after half year Quote Share this post Link to post Share on other sites
