ThermalMike

That is the controller for the Floe AIO only. You will only get that one with the Floe AIO. You have 2 connections off the header, when you use another controller for the Riing Plus fans, it is there If all your controller are bad, what is your system spec? Maybe compatibility issue? The Flow AIO controller is compatible with everything, Intel/AMD that I know of.

Hi, I can understand that, it is a challenge for us as well. If we put like a picture of the connectors on the box, it would likely still happen. Open to any ideas on how to make this easier, especially when dealing with both retail and etail type businesses. Anytime we change something this can happen, I do like that we did change the connectors, users will not damage any parts because it just wont fit and you know, everyone reads the documentation Hope you can swap them out with the place of purchase to get them to match. Throw up a picture of that system when you get a chance

I am not sure how Taiwan does the warranty process, our HQ is there, so I would just contact them directly to get the fastest help. http://www.thermaltake.com/corporate.aspx?t=4

Hi, So are all controllers bad? do you have any that work? Sounds like you got something else causing the issue. Hope you get the replacement soon and get back up.

Hi, I have built a few RL560's with Riing Fans, including the Plus. No issues I have seen, here is a video:

I dont have a date to provide yet for the View 91 unfortunately, best guess will be after the new year and depending on which region will pick it up. I would mount the rad as well on the Side, its the only way man! Looks Amazing too!

Hi, Good question, as for using a 280mm AIO, you will likely loose both HDD cages because the radiator cannot be pushed that far up and the bottom HDD cage is not slammed on the floor of the case either. You could get away with some modding, but that is up to you. Honestly if you need that much storage (Including all the placement in the back) I would just mount it on the top and call it a day. You can also wait for the View 91, which is much bigger and it should hold just about anything you could put in there.. Coming soon!

Hey, Going dual loop for your first time, go BIG or go home man! That is what I would do, one loop for the CPU and the rest on the other. It will also help your pump with it going through the parts to splitting it up. Try to not use a lot of fittings, more bends will make life a lot easier. We have some Live Streams in the works for watercooling, so if you see it jump in and say hi

The Fans include a link cable that connects to the controllers. it has a wide 4 pin on one side and the Micro USB on the other. This is how you connect up to 16 controllers Check the videos we posted.

Hi, Thanks for the post, unfortunately only Thermaltake products will work with our Thermaltake fan controllers. Please do not try it as any difference could result in damaging the products.

Hi, If the cable you have has the white clip, then I would suggest to get it swapped under our free service we are offering globally. Check OP for details.

Hi, Thank you for the video, from the video that you provided, it sounds normal. That is the pump noise, it does not sound like it is defective to me. Maybe different if I was there, no sure. If you are concerned about it, just swap it with place of purchase or warranty it with us.

Hi, Not design issue, you probably just got a defective one. Glad you have a replacement in the works, let us know how it works out. Controller inside should work no problem.

Hi, Try pick up your case and shift it around a little, that sound is likely a bubble and if you can allow the coolant to move around it should clear up. Check your temps most of all to make sure the pump is working properly. Tap on the pump with your finger a few times see if it helps. If it continues, warranty would be better done sooner than later imo so you can get it swapped out, this is not normal.

Hello, You need to get a new controller, contact our support for warranty, if you go back to place of purchase, they will not have a solution. It is not related to software issues. http://www.thermaltake.com/corporate.aspx?t=4

You should be fine as long as you include proof of purchase, if you need, just email them again with the info. Please see the OP for details. Hope you get the replacement soon.

Hi, We are working to switch to .zip for the next revision. I completely agree, thanks for the feedback!

Hi, Check the connections on the fan to the controller. Swap the cable to another port, see if issue continue or stops. (Does the same fan do it no matter which port you know?) Also, maybe before you warranty it, swap the fan with another in the chassis and see if the "visual change" you are seeing follows or stays. If it concerns you, then contact us or your place of purchase to swap it out under warranty or what the retailer offers depending on your region and policy's. http://www.thermaltake.com/corporate.aspx?t=4

Hi, Can you help provide us with you full system specs? As mentioned as well in the Corsair Thread, are you experiencing the same issue with HW Monitor or other applications? On the Toshiba drive, do you have applications that are running when this is occurring? Any background apps? If you turn these apps off, does the clicking continue? Thanks for the info in advance as we try to recreate this issue to find a solution.

Please keep the info private to mention You can message tony directly with your info here on the forums. Please do not post any sensitive info publicly

Hi, Check the wires and see if anything is "pinched" maybe? If the one fan (Middle) does not do this in any ports, then I would say something is up with the 2 other fans, not the controller. Make sure the wires are not bring pulled, especially right off the fan frame area and the wires are not twisted. All looks good, suggest to swap the fans, contact our support for RMA or work with your place of purchase. http://www.thermaltake.com/corporate.aspx?t=4

Hello, Sorry to hear about the issue with your Bigwater, this is an older product, but you can always contact our support and see what options you have available. http://www.thermaltake.com/corporate.aspx?t=4 Sometimes we have spare parts to offer or quote, but you would have to contact us to check.

Just to follow up here on this topic, we have had great success with the replacement cable to support everyone with this free of charge service. We are still working with users globally, some regions are a little slower, but we are getting there. If anyone is still having issues, or have contacted please keep this in mind: 1. Email us or contact our support, dont wait once you confirm the issue: http://www.thermaltake.com/corporate.aspx?t=4 2. Always suggest to air test your components before putting them under water 3. If you emailed us and did not hear back, email us again, something may have happened on the original one and we do not know you need assistance. I want everyone to know Thermaltake is here for our customers. Thank you for your patience

Hi, Thanks for the info, let us know how it works out for you. I spoke with my dentist about this a while back, haha (Because they use distilled water) on which brand was the best. They said most are all the same, but they said Sparkletts was their preferred choice just to mention. I have been using Sparkletts for a while now without any issues

Hi, Sorry to hear about the controller issue, that is not common, I also suggest when connecting anything into the system to always have the power off for safety. Please stop using the product do to the issue and contact us to swap out the controller under warranty. If you are concerned about the fans, discuss this with our support as well, here is the contact info: https://thermaltakeusa.zendesk.com/hc/en-us