Hi,
It seems a HWinfo issue that causes conflict with windows, i uploaded a test version 1.3.8 without HWinfo (this will not show system temp), please uninstall the current one, and try this, if the test version works properly, the next step we need you to do is to uninstall the test version, and re-install 1.3.7 you can download it on our website, and follow the attached Debug instruction, to enable the debug mode, then upload the log here for us.
Once we confirm the issue, will fix it asap.
TT RGB PLUS Debug Mode.docx
TT_RGB_Plus_Setup_1.3.801_x64.exe.zip