austintang 1 Posted July 20, 2017 Report Share Posted July 20, 2017 Hey there, I've seen posts from about a month ago around this issue, but nothing more recent, so I figured I'd reach out. I'm using 6 of the riing plus 120mm fans, and 2 controllers in my Ryzen 1600 build with MSI's Gaming Pro Carbon motherboard. I continually see the "Do not find Fan Controller, please check Fan Controller is connected. Error Code:H_0x0001) error. My fans are all spinning at default, and display the default rainbow color wheel LED setting, so I know the controllers are working. I've tried everything I could find across the forums - all usb ports 2.0/3.0 across the entire Motherboard, internal and external, front and back of case. Multiple controller configurations, different cables, etc. Same issue over and over. This is with the 1.1.1 Version of the Ring Plus RGB Tt Premium Edition software. Any other thoughts would be greatly appreciated. LeslieYee 1 Quote Link to post Share on other sites
IceCreamTruq 0 Posted July 21, 2017 Report Share Posted July 21, 2017 As far as we know, they still don't work with ryzen. Quote Link to post Share on other sites
carbonsx 1 Posted July 21, 2017 Report Share Posted July 21, 2017 Quote Link to post Share on other sites
Rob03 0 Posted August 3, 2017 Report Share Posted August 3, 2017 Im having same issue MSI B350m motherboard ,Ryzen 1600 if anyone finds a fix please post it Tried using the USB on the back of the MOBO , didnt work. Quote Link to post Share on other sites
LeslieYee 0 Posted August 7, 2017 Report Share Posted August 7, 2017 On 8/4/2017 at 0:18 AM, Rob03 said: Im having same issue MSI B350m motherboard ,Ryzen 1600 if anyone finds a fix please post it Tried using the USB on the back of the MOBO , didnt work. I am having a same issue, I recently purchased the THERMALTAKE RIING 14CM RGB 3 FANS PACK FAN for my new build but it is not working as per expectations. After installing all the drivers and the software from the website, the software does not detect the 3 fans. I've tried downloading different versions of the software. The older version will have 3 fans displaying at 0 RPMs and i'm not able to control the fans still. Software download links as below; 1 ) http://www.thermaltake.com/MICROSITE/Riing12RGBRadiatorFanTTPremiumEdition/download.html 2) http://ttpremium.com/product/premiumrgb/ 3) http://www.thermaltake.com/Cooler/Case_Fan_/Riing/C_00003016/Riing_Plus_12_RGB_Radiator_Fan_TT_Premium_Edition_3_Fan_Pack_/Support.htm And Here are the things that i have tried. I've connected the fans into different headers from the controller. I've connected the fan controller into all of the 9 pin USB2 on my motherboard. I've connected different Molex cables into the fan controller. I've used different points of my power supply. I've used both of the USB ports from the controller cables. I've tried all the controller number settings i could from the back of the controller. I've tried to get a new controller And still i cannot get the software to detect the fans. I think i am not the only one with this issue I need advice on this. Please help !! The main star of this build were the fans My CPU build as such Msi x370 Gaming pro carbon Ryzen 7 1700x G750M 750 Watt Semi-Modular 80 PLUS Asus GTX1080 8g 11gbs *I think these are the parts I need to list for the "debugging". **All parts purchased on July 2017. ***Thermaltake fans ordered online on 2nd August 2017. ****Thermaltake fans arrived on 4th August 2017. *****Location: Malaysia IF ANYONE CAN SOLVE THIS ISSUE PLEASE HELP ? Quote Link to post Share on other sites
LeslieYee 0 Posted August 8, 2017 Report Share Posted August 8, 2017 On 7/20/2017 at 10:32 PM, austintang said: Hey there, I've seen posts from about a month ago around this issue, but nothing more recent, so I figured I'd reach out. I'm using 6 of the riing plus 120mm fans, and 2 controllers in my Ryzen 1600 build with MSI's Gaming Pro Carbon motherboard. I continually see the "Do not find Fan Controller, please check Fan Controller is connected. Error Code:H_0x0001) error. My fans are all spinning at default, and display the default rainbow color wheel LED setting, so I know the controllers are working. I've tried everything I could find across the forums - all usb ports 2.0/3.0 across the entire Motherboard, internal and external, front and back of case. Multiple controller configurations, different cables, etc. Same issue over and over. This is with the 1.1.1 Version of the Ring Plus RGB Tt Premium Edition software. Any other thoughts would be greatly appreciated. Hi brother, before yesterday i am having a same problem like you, but now problem solve. i am using a micro usb direct connect into my mainboard USB port instead of using the original 9 pin socket for usb 2.0/3.0 port. after i tried this everything working fine now. Quote Link to post Share on other sites
Glee 0 Posted August 15, 2017 Report Share Posted August 15, 2017 I'm having the same problem with my Ryzen 5 1600 and MSI B350M Mortar. Used a micro usb to connect to different ports on the motherboard, still won't work. It seems that the mirco usb thing only works for x370 boards. Quote Link to post Share on other sites
peterrfrank 0 Posted September 8, 2017 Report Share Posted September 8, 2017 On 21.7.2017 at 11:37 PM, carbonsx said: thank you for the extensive information. I have solved the problem with the motherboard rog zenith as follows: I took the usb cable of my aircard and put into a usb port on the back. works fine.......thanks tt......... Quote Link to post Share on other sites
Jhon458 0 Posted October 14, 2017 Report Share Posted October 14, 2017 Making use of the cost-free app, you can look at your last 10 days energy use, thermostat information resource center take this interconnectivity a phase or two further. Quote Link to post Share on other sites
Robert475 0 Posted November 15, 2017 Report Share Posted November 15, 2017 You have to have the origin approval for your tool. What is DaxAttack App & its features video game rate as well as a lot more on the move. Quote Link to post Share on other sites
RobbyD 0 Posted January 12, 2018 Report Share Posted January 12, 2018 Hey guys, there is a fix to this to till this moment? I bought a Thermaltake TT Riing Premium and i get the same problem. I tried all of the methods used above but it seems that it doesnt work and my fans are only red. I have a MSI B350 Tommahawk MOBA with a Ryzen 5 1600x cpu. It's really sad, especially that it seems that my fans are running really low rpm. Thx. Quote Link to post Share on other sites
teddyb 0 Posted January 25, 2018 Report Share Posted January 25, 2018 Big disappointment. I am returning mine. Quote Link to post Share on other sites
Tony.P 2 Posted January 14, 2019 Report Share Posted January 14, 2019 Hi All We already have fixed this issue for AMD CPU. New version download link : https://ttrgbplus.thermaltake.com/ Download TT RGB PLUS Software Quote Link to post Share on other sites
Bob Noggets 0 Posted March 8, 2019 Report Share Posted March 8, 2019 i tried the updated software and it worked all of 30 minutes. I bought these fans (riing plus) because I thought that they were the best looking on the market and competitively priced. Little did I know that the software was going to give me so much grief over my Ryzen processor. Quote Link to post Share on other sites
Tomek 0 Posted April 21, 2019 Report Share Posted April 21, 2019 Please delete Quote Link to post Share on other sites
Tomek 0 Posted April 21, 2019 Report Share Posted April 21, 2019 On 1/14/2019 at 9:22 AM, Tony.P said: Hi All We already have fixed this issue for AMD CPU. New version download link : https://ttrgbplus.thermaltake.com/ Download TT RGB PLUS Software ? ? ? SOFTWARE NOT WORKING !!! Quote Link to post Share on other sites
Bob Noggets 0 Posted June 12, 2019 Report Share Posted June 12, 2019 I ended up swapping the fans with the pure plus argb riing fans which work just fine. One Intel using friend is more than happy to take the others off my hands. Quote Link to post Share on other sites
MIKEngptMS 0 Posted October 20, 2019 Report Share Posted October 20, 2019 ####! why does the controller not work on Ryzen. I tried everything you can think of. The only way it works is if I unplug poser to the controller while computer is on. Once I turn off the computer I am back to doing it again. So frustrated. Quote Link to post Share on other sites
ttdxb 0 Posted June 17 Report Share Posted June 17 I'll dig up a grave post... I snapped this riing 14 set of fans at a clearance sell thinking I got a great deal... boy these things are awful to setup... It took me the entire evening and few hours of search before I got to the video in this post and this got me thinking - my setup is based on ryzen 5 3600X with B450 motherboard (MSI B450 A PRO MAX). Turns out there are TWO USB ports on that motherboard that are bypassing the chipset and these are locate at the back of the mobo (the motherboard has 10 in total, only two are connected directly to the CPU) - trial and error led me to the right one. in my case these are marked as "VR Ready"... they should also have a TT-ready sticker on them ;-) I didnt manage to get neither razor sync not MSI sync working, but first things first... at least now I can turn the whole thing pink and adjust fan speed (manually). screenshot proof: Quote Link to post Share on other sites
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