ThermalMike Posted October 6, 2014 Report Share Posted October 6, 2014 Hello! Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective. USA Support and Warranty Claims: http://bit.ly/2qWUJMH USA Technical Support: 800.988.1088 M-F 9:00AM~5:30PM (P.S.T) Thermaltake USA Provides (2) Methods to process your RMA: Option (1) Select "Advance Service" if you wish to do a "Cross-shipment" - Personal Credit Card Required - Allows Replacement Product to be shipped first - Requires Return of Original Product within 45 Days from Delivery Option (2) Select "Next" to continue with a Standard RMA - Receive RMA number and Shipping Instructions - Ship product to Thermaltake USA (Without Accessories) Please make sure to write your eRMA number clearly on the outside of the package For any questions on this process please contact us first before shipping in any product for warranty. Tt Dhony and moldpatak 2 Quote Link to comment Share on other sites More sharing options...
radiopal@charter.net Posted September 18, 2017 Report Share Posted September 18, 2017 You first send me a NON -Refurished brand new unit. Then I will send you the defective unit. I will not provide my CC info until then. Since this is the third defecitve PWS, I think you should give me the benefit of any doubt as to my claim. Quote Link to comment Share on other sites More sharing options...
LarryLants Posted September 19, 2017 Report Share Posted September 19, 2017 Hey! I've just installed the Pacific W4, the problem I have is that the RGB lightning ain't working. Since I've installed the CPU-block it's only displaying a wage blue color. Its currently installed to the motherboard CPU-FAN header on my (ASUS Z170 MAXIMUS VIII FORMULA) I've also tried installing it to the controller that came with the W4 but with out any other outcome. Any help would be greatly appreciated! https://imgur.com/a/fSeDT Quote Link to comment Share on other sites More sharing options...
sniperdudex Posted March 20, 2019 Report Share Posted March 20, 2019 I got the iris gaming mouse not too long ago but the problem is not the muse its the app you can download to be able to modify the lighting and I tried to download it but it would never open I need help Quote Link to comment Share on other sites More sharing options...
mofa12 Posted April 23, 2019 Report Share Posted April 23, 2019 You first send me a NON -Refurished brand new unit. Then I will send you the defective unit. I will not provide my CC info until then. Since this is the third defecitve PWS, I think you should give me the benefit of any doubt as to my claim. toptenbiz | augenus Quote Link to comment Share on other sites More sharing options...
Reelguy2005 Posted May 6, 2019 Report Share Posted May 6, 2019 I’m having issues with my Thermaltake N27 Versa Shadow Blade. I can’t get the top panel so I can install a radiator. Quote Link to comment Share on other sites More sharing options...
Iliad Posted January 19, 2020 Report Share Posted January 19, 2020 Has anyone ever received a smart 500w power supply without any atx 12v 4 pin connectors?? Because I'm fairly certain I just did. Is there anywhere I can speak live to a person?? Quote Link to comment Share on other sites More sharing options...
Idea Posted February 1, 2020 Report Share Posted February 1, 2020 I'm trying to get a replacement g21 left side glass, how do I go about doing that? It seems no one picks up the phone when I tried calling and even left message. Email is a joke, as they only seem to respond to the first message than you never hear from them again. This is poor customer service and in the future I will not consider Thermaltake for this soul reason alone. Quote Link to comment Share on other sites More sharing options...
Hgcdesign Posted February 20, 2020 Report Share Posted February 20, 2020 This company is horrible, and they don't care about their customers. I have thousands of dollars in their equipment and needed 2 additional 2 port reservoir tops to finish a show piece build, and they told me I had to buy the whole reservoirs, 2 of them and to be clear they didn't sponsor these builds I've paid for every single thing but I'm taking it all out donating it and putting another brand in that's unacceptable . They wonder why people think they are a joke. Quote Link to comment Share on other sites More sharing options...
CaptainKiller001 Posted June 13, 2020 Report Share Posted June 13, 2020 Hi! I just recieved my thermaltake core p5 TG from amazon, there was a delay in shipping, and now after opening it ive come to find the front panel is completely shattered.is there any way i can get a replacement shipped in? Quote Link to comment Share on other sites More sharing options...
Tack Posted June 17, 2020 Report Share Posted June 17, 2020 On 6/13/2020 at 4:49 AM, CaptainKiller001 said: Hi! I just recieved my thermaltake core p5 TG from amazon, there was a delay in shipping, and now after opening it ive come to find the front panel is completely shattered.is there any way i can get a replacement shipped in? Contact Thermaltake support they should get you fixed up real quick. You can also possibly get a exchange from amazon. Here is a USA/Canada rma link https://thermaltakeusa.zendesk.com/hc/en-us/articles/115003056047-Warranty-Claim-RMA-Request Here is a global rma link https://my.thermaltake.com/csErma.aspx Quote Link to comment Share on other sites More sharing options...
AlexanderFuSheng Posted September 29, 2020 Report Share Posted September 29, 2020 I just want to say that so far, I'm very happy with the customer service. The part is expected on the 1st, so we'll see but I feel like they have really done right by me, so thank you Thernaltake Usa!!! Quote Link to comment Share on other sites More sharing options...
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