DamoJR Posted September 30, 2019 Report Share Posted September 30, 2019 I recently upgraded from a Potato with a keyboard attached to a new whiz-bangish gaming PC. I have a MSI X570-A Pro Motherboard and ThermalTake Level 20 MT ARGB case but no matter what I do I can't get the ThermalTake fans LEDs to play nice. They spin up fine, and I can control their basic colours via the case's button, but I can't seem to get either ThermalTake's TTRGBPlus software, or MSI's Mystic Light to control the fans LED's. I have run the cable from the controller to JRainbow2 on the motherboard (tested in JRainbow 1 as well no joy) as they seem to be the only jumpers that fit that cable layout (3 pin). MSI software does nothing. TTRGBPlus tells me "Could not find Fan controller, please check the Fan Controller is connected. (Error Code:H_0x0001) Sorry for my absolute ignorance, my old PC was so old the wheel was still a new invention, let alone all the RGB options around these days. Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted October 2, 2019 Report Share Posted October 2, 2019 I am having the same problem with my Thermaltake Commander C36, basic colors with case button works fine but when trying to control it by the mb/software only one led lights up. Quote Link to comment Share on other sites More sharing options...
Tack Posted October 3, 2019 Report Share Posted October 3, 2019 On 9/30/2019 at 2:21 PM, DamoJR said: I recently upgraded from a Potato with a keyboard attached to a new whiz-bangish gaming PC. I have a MSI X570-A Pro Motherboard and ThermalTake Level 20 MT ARGB case but no matter what I do I can't get the ThermalTake fans LEDs to play nice. They spin up fine, and I can control their basic colours via the case's button, but I can't seem to get either ThermalTake's TTRGBPlus software, or MSI's Mystic Light to control the fans LED's. I have run the cable from the controller to JRainbow2 on the motherboard (tested in JRainbow 1 as well no joy) as they seem to be the only jumpers that fit that cable layout (3 pin). MSI software does nothing. TTRGBPlus tells me "Could not find Fan controller, please check the Fan Controller is connected. (Error Code:H_0x0001) Sorry for my absolute ignorance, my old PC was so old the wheel was still a new invention, let alone all the RGB options around these days. Ok lets start off at basics. You are holding the rgb button for 3-4 seconds to turn it on to motherboard sync correct? If that is a yes can you post a pic of how it is connected to the motherboard. Also the TTRGBPlus will not work as you are not using that ecosystem as it requires a controller for that. Quote Link to comment Share on other sites More sharing options...
Tack Posted October 3, 2019 Report Share Posted October 3, 2019 18 hours ago, morpheus258 said: I am having the same problem with my Thermaltake Commander C36, basic colors with case button works fine but when trying to control it by the mb/software only one led lights up. What motherboard do you have? Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted October 8, 2019 Report Share Posted October 8, 2019 Here is what I posted in the thermaltake group on facebook. Just built a new rig with Thermaltake commander C36 case. Has the 2 200mm ARGB fans and says it is compatible with asus aura. I have an Asus TUF x570 MB. The fans work and go through the presets using the button just fine but when I hold the button down to be able to control and sync them with asus aura only one led is lit. I have the case led board plugged into the ARGB header with the cable provided. If anyone has any insight on this let me know. 20190928_120121.mp4 Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted October 8, 2019 Report Share Posted October 8, 2019 On 10/3/2019 at 12:16 PM, Tack said: What motherboard do you have? Asus Tuf x570 Quote Link to comment Share on other sites More sharing options...
Tack Posted October 8, 2019 Report Share Posted October 8, 2019 can you take a clear close up pic of where the rgb connects to the motherboard just want to see how the wires are configured Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted October 9, 2019 Report Share Posted October 9, 2019 18 hours ago, Tack said: can you take a clear close up pic of where the rgb connects to the motherboard just want to see how the wires are configured Quote Link to comment Share on other sites More sharing options...
Tack Posted October 10, 2019 Report Share Posted October 10, 2019 Aaaaa that looks like a dupont connector.... Why would the use that. I bet the connection seems loose. Can you try "lightly" pressing the connector on the one of the outer long side and see if the lighting changes(more info below). I do urge lightly press not push don't want to go bending pins. Just attempting to see if maybe the data line has a bad connection as that is the wrong connector to use on most rgb header. press near where the connector meets the motherboard in the direction of the arrows. and let me know if anymore leds on the fans come on when doing so. Edit: Just took a pic of the pin size difference to give you a idea of what could be the issue. Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted October 16, 2019 Report Share Posted October 16, 2019 On 10/10/2019 at 11:03 AM, Tack said: Aaaaa that looks like a dupont connector.... Why would the use that. I bet the connection seems loose. Can you try "lightly" pressing the connector on the one of the outer long side and see if the lighting changes(more info below). I do urge lightly press not push don't want to go bending pins. Just attempting to see if maybe the data line has a bad connection as that is the wrong connector to use on most rgb header. press near where the connector meets the motherboard in the direction of the arrows. and let me know if anymore leds on the fans come on when doing so. Edit: Just took a pic of the pin size difference to give you a idea of what could be the issue. Tried and no change. It is very frustrating. Quote Link to comment Share on other sites More sharing options...
DoomsSsday Posted October 16, 2019 Report Share Posted October 16, 2019 Hi, I have the same Problem with the View 37 Tower and the Asus strix x570 e mainboard. It seems the Controller is not compatible with the new Mainboards. Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted October 16, 2019 Report Share Posted October 16, 2019 Weird because my motherboard is on the compatible list. Do you know if there is another controller that are compatible with these fans and our motherboards? Quote Link to comment Share on other sites More sharing options...
jujunet Posted October 25, 2019 Report Share Posted October 25, 2019 Hi, Same problem here. I have an Asus Strix-E X570 and a Level 20 MT aRGB. The Asus cable came with the case is plugged in the adressable 5V 3 pins RGB connector of the motherboard, and it goes to the fan controller card of the level 20MT. The three fans works perfectly without the motherboard. When I press on RGB button for 3 seconds on the level 20, all fans blink 2 times and only the top fan is partially and poor illuminated (think one led is illuminated). Asus Aura change the color of the fan led in coherence with other stuffs in the rig, the synchronisation is good. Sometimes I get it work when I unplug the SATA alim, and change the RGB mobo header when system is ON. But when I reboot, during the post the issue is caming again. I don't think it came from a poor connection, I tested with an Y adaptor with better connection between mobo and the asus cable of the level 20, with no success. And two times I get it work, the issue came back when i changed profiles on Aura or I reboot the PC, let me thinking this is a compatibility/software problem between Aura, the mobo and the controller. See you, Julien from France Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted November 1, 2019 Report Share Posted November 1, 2019 On 10/25/2019 at 11:54 AM, jujunet said: Hi, Same problem here. I have an Asus Strix-E X570 and a Level 20 MT aRGB. The Asus cable came with the case is plugged in the adressable 5V 3 pins RGB connector of the motherboard, and it goes to the fan controller card of the level 20MT. The three fans works perfectly without the motherboard. When I press on RGB button for 3 seconds on the level 20, all fans blink 2 times and only the top fan is partially and poor illuminated (think one led is illuminated). Asus Aura change the color of the fan led in coherence with other stuffs in the rig, the synchronisation is good. Sometimes I get it work when I unplug the SATA alim, and change the RGB mobo header when system is ON. But when I reboot, during the post the issue is caming again. I don't think it came from a poor connection, I tested with an Y adaptor with better connection between mobo and the asus cable of the level 20, with no success. And two times I get it work, the issue came back when i changed profiles on Aura or I reboot the PC, let me thinking this is a compatibility/software problem between Aura, the mobo and the controller. See you, Julien from France Well at least I know someone is having the exact same problem I am having, I however having gotten it to work at all Quote Link to comment Share on other sites More sharing options...
DoomsSsday Posted November 4, 2019 Report Share Posted November 4, 2019 Hi, is there now a workaround or fix for this Problem? Quote Link to comment Share on other sites More sharing options...
jujunet Posted November 4, 2019 Report Share Posted November 4, 2019 Hi, I tried to install a old version (1.07.35), close and restart aura service..., it won't work. I have the same controller of morpheus258. I looked on the web and I found 6 pins fans controllers with aura 4 pin 12V in. But i don't know if it's compatible with TT fans. (Thing called Bykski B RRB C8 RGB on Aliexpress) There is also a cable on amazon in stock shortage (in Europe) with 6 pins and a Molex with Aura 4 pins. You can find it by googling "Unbranded RGB Lüfter Adapter mit 4 x 6pin 1 x Molex 1 x Aura" Don't know if compatible with TT fans and RGB adressable. Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted November 6, 2019 Report Share Posted November 6, 2019 On 11/4/2019 at 12:58 PM, jujunet said: Hi, I tried to install a old version (1.07.35), close and restart aura service..., it won't work. I have the same controller of morpheus258. I looked on the web and I found 6 pins fans controllers with aura 4 pin 12V in. But i don't know if it's compatible with TT fans. (Thing called Bykski B RRB C8 RGB on Aliexpress) There is also a cable on amazon in stock shortage (in Europe) with 6 pins and a Molex with Aura 4 pins. You can find it by googling "Unbranded RGB Lüfter Adapter mit 4 x 6pin 1 x Molex 1 x Aura" Don't know if compatible with TT fans and RGB adressable. I'm going to have to replace the fans to get everything to work which sucks because I really like the 200mm fans and am super annoyed because they were one of the main reasons I bought this case. Quote Link to comment Share on other sites More sharing options...
jujunet Posted November 6, 2019 Report Share Posted November 6, 2019 Yeah, 200 mm fans are also greate for the airflow, that's too bad, RGB 200mm fans are quite expensive. Quote Link to comment Share on other sites More sharing options...
morpheus258 Posted November 6, 2019 Report Share Posted November 6, 2019 I've even tried to contact their support and no response, and that was weeks ago. I'm really disappointed in thermaltake. Quote Link to comment Share on other sites More sharing options...
jujunet Posted November 7, 2019 Report Share Posted November 7, 2019 I have send them a message too, no response. It was a few days, don't remember, I have no email confirmation... Quote Link to comment Share on other sites More sharing options...
maherrich Posted December 8, 2019 Report Share Posted December 8, 2019 I have the same problem with Commander C36 and Asus ROG Strix X570-F. Only one fan is half illuminated. Quote Link to comment Share on other sites More sharing options...
Marko Cvorovic Posted December 17, 2019 Report Share Posted December 17, 2019 And no one cares about fan spinning 100% all the time cause controller cannot regulate fan speed???? You all either are deaf or never care about silence.....2x200mm fans at full speed sounds like hurricane....Awful Thermaltake inbuilt controller, like in some chinese 20$ cases..... Quote Link to comment Share on other sites More sharing options...
tj151515 Posted January 15, 2020 Report Share Posted January 15, 2020 SAME PROBLEM WITH MY C34 AND GIGABYTE B450 GAMING X BOARD. Quote Link to comment Share on other sites More sharing options...
GregAMD Posted January 19, 2020 Report Share Posted January 19, 2020 Me too, same problem with a ASUS Prime TRx40-Pro MB. Only fan plugged into "Fan 1" lights up when driven by AURA. Have reinstalled AURA (twice) And tried both AURA plug in points on the MB. At least I'm not alone... Quote Link to comment Share on other sites More sharing options...
CplPunishr Posted January 28, 2020 Report Share Posted January 28, 2020 same problem with the lvl 20mt and tuf x570, also would love to have fan speed control, but w/e anyone know if there is a compatible fan controller that will handle the 6pin fans for speed and argb? Quote Link to comment Share on other sites More sharing options...
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