fr3sh Posted February 27, 2021 Report Share Posted February 27, 2021 So I'm little be disapointed on this product. Every one has the same issue with it and they are not respond. Even on the forum no solution for the customers. Here is how to looks like in my case sometimes. The Ring Quads are not found in the system MY SETUP: MATHERBOARD: TRX40 AORUS XTREME (rev. 1.0) PROCESSOR: Ryzen Threadripper 3970X Ram G-Skill Trodent- X 128Gb POWER SUPLY: Corsair i1600W Thermal Take Ring Quad 12 DYSKS: SSD MP6000 RESULT: WIDEO see also the attachment files. The wideo can help you only workaround to the issue. No matter how you're controllers will set up. No matter how your controller be plug in and where. I have tryied so many different scenarios. Sometimes they are working and sometimes they dont with no reason at all. And default ring color on boot when you set up profile is making this product not on 21th century. I wish I knew these before buying My .50 cent on this crap product. Sadly it's a waste of money. If they be honest then they should refund this product for customers asap and say something that they screw this up. TT release the software to public. Internet will fix you the software issues if you cant do it properly in tree releases. Anupam 1 Quote Link to comment Share on other sites More sharing options...
Anupam Posted March 3, 2021 Report Share Posted March 3, 2021 Can you try this setup on someone else's intel system to see if it works? Quote Link to comment Share on other sites More sharing options...
Chris Welch Posted March 3, 2021 Report Share Posted March 3, 2021 get used to it.. I RMA'd half a half dozen controllers after a month or so they stop working, return them asap. Might be a AMD issue I dk but their software is #### I will never buy another thermaltake item again. I can't even sell them to other people at this point! I got 15 rainbow puke rgb fans now on a threadripper that half #### works. Quote Link to comment Share on other sites More sharing options...
Anupam Posted March 5, 2021 Report Share Posted March 5, 2021 I wonder why Corsair doesn't come out with something like the Quad Riings (with minor changes maybe). Some Hexa-Rings or at least Penta-Rings. Quote Link to comment Share on other sites More sharing options...
Vinasis Posted March 5, 2021 Report Share Posted March 5, 2021 A friend of mine who owns an X570 Aorus Xtreme with a 3900X CPU, nothing worked I even lent him my Riing Trio controllers but still to no avail. When he tested the fans on an old motherboard he had from like 7 or 8 years ago it all worked well. He also tried it on a relative PC that worked fine. My guess is that there is something not working between Aorus firmware/bios and Thermaltake firmware. He then switched to Corsair QL fans and he is so happy and regrets buying the Quad fans. ---------------------------------- Thermaltake support takes weeks to answer, their mods like stealth mode on the forum, their whole marketing is focused on selling the product and to #### with the customer after the sale happens. Lesson learned~ Quote Link to comment Share on other sites More sharing options...
Tony.P Posted March 24, 2021 Report Share Posted March 24, 2021 On 2/27/2021 at 8:57 PM, fr3sh said: So I'm little be disapointed on this product. Every one has the same issue with it and they are not respond. Even on the forum no solution for the customers. Here is how to looks like in my case sometimes. The Ring Quads are not found in the system MY SETUP: MATHERBOARD: TRX40 AORUS XTREME (rev. 1.0) PROCESSOR: Ryzen Threadripper 3970X Ram G-Skill Trodent- X 128Gb POWER SUPLY: Corsair i1600W Thermal Take Ring Quad 12 DYSKS: SSD MP6000 RESULT: WIDEO see also the attachment files. The wideo can help you only workaround to the issue. No matter how you're controllers will set up. No matter how your controller be plug in and where. I have tryied so many different scenarios. Sometimes they are working and sometimes they dont with no reason at all. And default ring color on boot when you set up profile is making this product not on 21th century. I wish I knew these before buying My .50 cent on this crap product. Sadly it's a waste of money. If they be honest then they should refund this product for customers asap and say something that they screw this up. TT release the software to public. Internet will fix you the software issues if you cant do it properly in tree releases. Dear User Thank you for ur report, Could you provide the log file to us. Following the tips below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0 Quote Link to comment Share on other sites More sharing options...
Anupam Posted April 6, 2021 Report Share Posted April 6, 2021 On 2/27/2021 at 6:27 PM, fr3sh said: TT release the software to public. Internet will fix you the software issues if you cant do it properly in tree releases. Allahualam. I second that. TT should release their software to the public. It would be better for them as well as the users. Quote Link to comment Share on other sites More sharing options...
Anupam Posted April 10, 2021 Report Share Posted April 10, 2021 On 3/5/2021 at 10:20 PM, Vinasis said: A friend of mine who owns an X570 Aorus Xtreme with a 3900X CPU, nothing worked I even lent him my Riing Trio controllers but still to no avail. When he tested the fans on an old motherboard he had from like 7 or 8 years ago it all worked well. He also tried it on a relative PC that worked fine. Even I have a (gigabyte) motherboard that I got in mid 2014 that makes it around 7 yrs old now! So, from your comment I believe I may not face troubles using Riing Quad fans on this mobo of mine. Based on this info I have ordered for the riing quads which is yet to be delivered. Lets hope alls fine. I will post about it when I have them. Quote Link to comment Share on other sites More sharing options...
Anupam Posted April 14, 2021 Report Share Posted April 14, 2021 Okay. Today I got my Riing Quad fans delivered. Yet to hook those up and see how it goes since my mobo is an old one (7yrs or so). Quote Link to comment Share on other sites More sharing options...
fr3sh Posted April 19, 2021 Author Report Share Posted April 19, 2021 On 3/24/2021 at 9:18 AM, Tony.P said: Dear User Thank you for ur report, Could you provide the log file to us. Following the tips below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0 Tony.P this is imposible to do what you are tying to do because the controlers are not visiblie in the system. Running the program with debug mode will open a program with the notification visible below and not store the logs because of not visible controlers on the system! Moving Forward I will turn it off one controler and on from the conflicted system manager Now it's more interesting but still no logs! last test with two controllers working on the system manager shows the same as above screen with the message. Still no logs! Quote Link to comment Share on other sites More sharing options...
fr3sh Posted April 24, 2021 Author Report Share Posted April 24, 2021 HOW TO RETURN IT BACK THEY ARE NOT WORKING. THERMALTHAKE SHOULD TAKE CARE 😢 Quote Link to comment Share on other sites More sharing options...
fr3sh Posted April 29, 2021 Author Report Share Posted April 29, 2021 Really nothing? Im very dissapointed. Quote Link to comment Share on other sites More sharing options...
Chris Welch Posted May 27, 2021 Report Share Posted May 27, 2021 I got with TT not too long ago they sent me 2 more controllers, and so far they working. What I understand they are working on new software, maybe they can assign different controllers to temps sensors for those of us that have 2 loops. Support has been very understanding. That being said there are a few ways to bypass the controller itself and use a custom controller. Youtube has a video that has the proprietary pinout explained. Quote Link to comment Share on other sites More sharing options...
Tony.P Posted June 1, 2021 Report Share Posted June 1, 2021 Dear fr3sh Here is our PC screen shot, please follow these steps. Hidden folder C:\Users\user\AppData\Roaming\Tt\RGBRiingPlus Quote Link to comment Share on other sites More sharing options...
fr3sh Posted June 29, 2021 Author Report Share Posted June 29, 2021 On 6/1/2021 at 8:29 AM, Tony.P said: Dear fr3sh Here is our PC screen shot, please follow these steps. Hidden folder C:\Users\user\AppData\Roaming\Tt\RGBRiingPlus Here is the log what was on that folder. https://www.dropbox.com/s/fcv5u0ukomwyisg/TTRGBPlus_Log.7z?dl=0 Quote Link to comment Share on other sites More sharing options...
Tony.P Posted June 30, 2021 Report Share Posted June 30, 2021 Dear Sir Thank you for your support. Our team will research this problem. Could you provide your Windows version? Quote Link to comment Share on other sites More sharing options...
fr3sh Posted July 1, 2021 Author Report Share Posted July 1, 2021 On 6/30/2021 at 3:13 AM, Tony.P said: Dear Sir Thank you for your support. Our team will research this problem. Could you provide your Windows version? Of course: Quote Link to comment Share on other sites More sharing options...
fr3sh Posted July 9, 2021 Author Report Share Posted July 9, 2021 Any news? Quote Link to comment Share on other sites More sharing options...
Tony.P Posted July 15, 2021 Report Share Posted July 15, 2021 On 7/10/2021 at 5:36 AM, fr3sh said: Any news? Dear user After testing, it's regretted that problem is only on the AMD platform. Our team suggest that update BIOS to FBi and Windows to 21H1 will temporarily resolve the problem. Thank you for your report. Quote Link to comment Share on other sites More sharing options...
fr3sh Posted July 20, 2021 Author Report Share Posted July 20, 2021 On 7/15/2021 at 11:54 AM, Tony.P said: Dear user After testing, it's regretted that problem is only on the AMD platform. Our team suggest that update BIOS to FBi and Windows to 21H1 will temporarily resolve the problem. Thank you for your report. Im on rev.1.0 of the motherboard so I have F4q bios its the same as FBI. I have this bios updated 3 months already and nothing was changed. I will try to update windows to 21H1 but I don't think so it will help. Could you please share what is the problem with AMD platform? If you are aware of the problem now how can I return this FANS if they are not working for me corectly. I want to belive it you are good company. Quote Link to comment Share on other sites More sharing options...
SergioSchwartz Posted May 16, 2022 Report Share Posted May 16, 2022 I like your setup. Thanks for sharing them with us. I am glad I found your website while searching for this https://www.topwritersreview.com/blog/how-to-write-a-conclusion-for-an-essay/ website online. I want to hire an essay writer and before that I want to make sure it is trustworthy that is why I was searching for a site online in which I can read reviews. Quote Link to comment Share on other sites More sharing options...
dragonfirexz95 Posted May 29, 2022 Report Share Posted May 29, 2022 On 7/15/2021 at 4:54 AM, Tony.P said: Dear user After testing, it's regretted that problem is only on the AMD platform. Our team suggest that update BIOS to FBi and Windows to 21H1 will temporarily resolve the problem. Thank you for your report. It can't be AMD only, as I am running into this issue on a Z590 mobo with a 10850k. Same issue with the new 2.0 TT RGB Plus software. When I reboot the computer, it will sometimes detect both controllers, or it will just detect one or the other. I know the controllers work, because it sometimes detects both and they work just fine. It's completely random upon restart it seems. Right now, only one controller is working for me, but next restart, it could be the other one or both that work again. Or, sometimes it's none at all--It's a complete gamble. I'm running Windows 11 21H2 with the latest version of TT RGB 2.0. The mobo is ROG STRIX Z590-E Gaming WIFI and the BIOS is 1402. Quote Link to comment Share on other sites More sharing options...
SlamYourClam Posted June 3, 2022 Report Share Posted June 3, 2022 If the controller isnt working, check device manager. Usually one if not both are stuck in error state. Disable, then re-enable them and they work. Support no longer answers me as Im doing their job for them, rofl. TONY WHY DONT YOU ANSWER ME BRUH Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.