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No TF2 item in the drop-down list of the TT RGB PLUS V 1.4.12021-03-22 software for two TF2s in two different computers


Fred_Marjo
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Hello

We have built a computer with the thermaltake Level 20 case and a complete water cooling system with : 
Thermaltake Pacific TF2 Temperature and flow indicator.

Thermaltake Pacific M360 Plus DIY CL-W218-CU00SW-A
Waterblock for Pacific V-RTX 3080/3090 Plus GPU (ASUS ROG)
The set consists of a Gigabyte Z590 vision D motherboard with an intel 11900k and TOUGHRAM XG RGB DDR4 4400MHz 32GB memory.

My question is about the TF2 Temperature component. 
It shows the temperature and the flow. We have installed the TT RGB PLUS V 1.4.12021-03-22 software and the three controllers identify the six fans, the cpu, the graphics card, the pump, the heatsink light strip and the two case light strips level 20. 

However, we have nothing on the flow and temperature in the software window as mentioned on the web page of your site, here is an extract "Monitoring the Temperature on TT RGB PLUS".
The optimised Pacific TF2 not only reflects the temperature and flow volume on the screen itself but can also be monitored on the TT RGB PLUS software, providing real time information to users.

Note:
*The information displayed may include latency between the TT RGB PLUS and the TF2.

*The TF2 temperature and flow indicator only supports TT RGB PLUS software, and users must connect the following water block model specific controllers. "

The image on this page below the reported comments shows a window with temperature and flow indications. 
In the software drop down list we do not have the TF2 item. 
We swapped the 9-pin USB2 connection with the Pacific V-RTX 3080/3090 Plus. Nothing happened. 


We received a second TF2 which we installed in another Thermaltake core P5 case, with the same water cooling system (Thermaltake Pacific M360 Plus DIY CL-W218-CU00SW-A). We do not have the TF2 item in the TT RGB PLUS V 1.4.12021-03-22 software drop down list. (Z490 vision d motherboard, 10900k).

Is this a software problem? 


Thank you in advance for your reply. 

 
Best regards,

 

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  • 3 weeks later...
  • 2 weeks later...

Hi,

Can you try to connect TF2 to the controller which you connected the CPU water block?

the controller comes with the W5 CPU water block which inside the M360 PLUS kit supports the TF2 to show temp and flow via our software.

Just want to make sure you connect the correct controller.   

 

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6 hours ago, TT CPM said:

Hi,

Thank you for your reply. 

For the configuration with the Thermaltake core P5 case, two controllers are delivered with the Thermaltake Pacific M360 Plus kit. The two controllers seem to be identical. We connected the TF2 and the CPU water block to the same connector. The result is the same, we do not have the TF2 item in the drop down menu. 
The drop down menu has the following items in order: 
Ring Plus
Floe ring RGB
Rad360 Plus
PR22/32-D5 plus
W4 Plus
WGA Plus
Lumi Plus
Pure Plus
RGB Fitting
WaterRam


We did not check this on the Thermaltake Level 20 case configuration where three controllers are needed to manage the case LEDs and the Waterblock for Pacific V-RTX 3080/3090 Plus GPU (ASUS ROG) and the second water cooler
That is to say check if we have connected the TF2 and the CPU water block on the same connector.  This configuration being on another site, it will take us some time. However, we found that we had exactly the same items.

Question,

Is this a W5 CPU water block with the Thermaltake Pacific M360 Plus DIY CL-W218-CU00SW-A or a W4 CPU water block?
In the drop down menu the water block item says W4 plus. 

Thank you for your answers
Best regards, 

 

 

 

Edited by Fred_Marjo
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  • 10 months later...
On 4/8/2022 at 5:06 AM, Thermapointed said:

Same here fans are found but My TF2 not only isn't found but is not an option in the drop down. Please fix this or We will all have to go back to Corsair Icue and their Products. Thank goodness for Amazon return policies. 

Dear User

TF-2 must use the included controller. Don't connect with other fan's controller.

If you still can't find the controller again. Please provide your PC information and program log.

How to find software log? https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0

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On 4/13/2022 at 3:36 AM, Tony.P said:

Dear User

TF-2 must use the included controller. Don't connect with other fan's controller.

If you still can't find the controller again. Please provide your PC information and program log.

How to find software log? https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0

Dear Tony
Thank you for your reply.
However, we are surprised, because when we received the 2 TF2s that we installed on two different configurations 10900K/Z490 visionD and 11900k/Z590 vision D, the two boxes containing the products did not have a specific controller included. Each TF2 is connected to the TT controller, where the other TT products are connected. 

Please confirm this.
We will send you the file very soon. 

Thank you for your feedback. 
Sincerely

IMG_8517.jpg

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On 4/13/2022 at 3:36 AM, Tony.P said:

Dear User

TF-2 must use the included controller. Don't connect with other fan's controller.

If you still can't find the controller again. Please provide your PC information and program log.

How to find software log? https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0

 

Dear Tony
To complete my previous message, here are two links corresponding to your request.

Thank you for your feedback. 
Sincerely

https://www.dropbox.com/s/0vobj76uqm6dg61/FC-TTRGBPlus2.0_UI_Log.txt?dl=0

https://www.dropbox.com/s/0qdqymlsp3xco5w/TTRGBPlus2.0 (2).zip?dl=0

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Dear Fred_Marjo
We found the controller does not support TF-2 via software log.
Please check the specific controllers of the following water block models.
https://www.thermaltake.com/pub/media/wysiwyg/key3/img/TF2/TT RGB PLUS Support List_TF2 Controllers_EN.pdf 

 

TF-2 prodcut website page: https://www.thermaltake.com/thermaltake-pacific-tf2-temperature-and-flow-indicator.html

256630405_Image1.thumb.png.04b7dfc2e28a9af064a9567862fe19c6.png

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3 hours ago, Tony.P said:

Dear Fred_Marjo
We found the controller does not support TF-2 via software log.
Please check the specific controllers of the following water block models.
https://www.thermaltake.com/pub/media/wysiwyg/key3/img/TF2/TT RGB PLUS Support List_TF2 Controllers_EN.pdf 

 

TF-2 prodcut website page: https://www.thermaltake.com/thermaltake-pacific-tf2-temperature-and-flow-indicator.html

256630405_Image1.thumb.png.04b7dfc2e28a9af064a9567862fe19c6.png

Dear Tony, 
Thank you for your reply. 
Our two controllers for each computer (two) are from the Thermaltake Pacific M360 Plus D5 Water and Coolant product, part number CL-W218-CU00SW-A, of which I am attaching photos for one of the two computers. 
The part numbers of these two controllers are not present. We don't know if they are the ones mentioned in your last message. 
Thank you for your quick reply. 
Thank you very much, 
 

IMG_8520.jpeg

IMG_8521.jpeg

IMG_8522.jpeg

IMG_8523.jpeg

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3 hours ago, Tony.P said:

Dear Fred_Marjo
We found the controller does not support TF-2 via software log.
Please check the specific controllers of the following water block models.
https://www.thermaltake.com/pub/media/wysiwyg/key3/img/TF2/TT RGB PLUS Support List_TF2 Controllers_EN.pdf 

 

TF-2 prodcut website page: https://www.thermaltake.com/thermaltake-pacific-tf2-temperature-and-flow-indicator.html

256630405_Image1.thumb.png.04b7dfc2e28a9af064a9567862fe19c6.png

Dear Tony, 
To complete my previous message, in the following link: https://fr.thermaltake.com/pacific-m360-plus-d5-hard-tube-water-cooling-kit.html, in the list of components of the CL-W218-CU00SW-A kit, you do not specify the number of controllers, nor their reference. It is difficult for us to answer you. But we assume that these controllers are compatible with the TF-2. 
Thank you for confirming this point. 
We look forward to hearing from you, 
 

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8 hours ago, TT Lily said:

Hello @Fred_Marjo,

Thank you for your message, could you please write to cs3@thermaltake.com.tw for the next step.

Our colleagues will take care of this, thank you.

Dear TT Lily, 
Thank you for your feedback. 
We have just sent a message directly through your link. 
We are still waiting for a solution. 
Kind regards, 
 

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On 4/19/2022 at 7:12 AM, TT Lily said:

Hello @Fred_Marjo,

Thank you for your message, could you please write to cs3@thermaltake.com.tw for the next step.

Our colleagues will take care of this, thank you.

Dear TT Lily,
To date, we have had no response to the message sent on 19 April, not even a message informing us that they had received our email. 
What do we understand? 
Kind regards

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