bouet75 Posted March 21, 2019 Report Share Posted March 21, 2019 Hola comunidad Thermaltake. Alguien ha resuelto y con exito, el problema de apagado repentino de la aplicacion Tt DPS G App? La inicio funciona 2 o 3 minutos y despues se apaga. En el visor de sucesos de W10 dice: Nombre de la aplicación con errores: Thermaltake DPS POWER.exe, versión: 0.0.0.0, marca de tiempo: 0x5c6684c9 Nombre del módulo con errores: Qt5Core.dll, versión: 5.7.0.0, marca de tiempo: 0x575a68fa Código de excepción: 0xc0000005 Desplazamiento de errores: 0x0008525f Identificador del proceso con errores: 0x1f28 Hora de inicio de la aplicación con errores: 0x01d4df82bdaaef55 Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Tt\Tt DPS G App\Thermaltake DPS POWER.exe Ruta de acceso del módulo con errores: C:\Program Files (x86)\Tt\Tt DPS G App\Qt5Core.dll Identificador del informe: 56163315-f2f7-4ac8-a95b-839b6eb75f05 He desinstalado, limpiado el registro, reinstalado...etc todo... y sigue cerrandose en 2 o 3 minutos. La fuente funciona bien, es nueva, tiene un mes de uso y es una maravilla, pero sin la aplicacion y su iluminacion, ya no es tan maravillosa, pero si muy cara. Necesito una solucion, por favor. Gracias Quote Link to comment Share on other sites More sharing options...
JeffWu Posted March 22, 2019 Report Share Posted March 22, 2019 Hi bouet75 Thank you for your feedback. Our team will check this issue and solve it ASAP Sorry for any inconvenience. Quote Link to comment Share on other sites More sharing options...
da_fuchs Posted January 5, 2020 Report Share Posted January 5, 2020 Hi Team, I am still getting this error when opening the TT iTAKE Engine.exe (version 1.4.2009): Name der fehlerhaften Anwendung: TT iTAKE Engine.exe, Version: 0.0.0.0, Zeitstempel: 0x5de5f7cd Name des fehlerhaften Moduls: Qt5Core.dll, Version: 5.7.0.0, Zeitstempel: 0x575a68fa Ausnahmecode: 0xc0000005 Fehleroffset: 0x0000cf49 ID des fehlerhaften Prozesses: 0x4ff0 Startzeit der fehlerhaften Anwendung: 0x01d5c3e2ffed298d Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Tt\iTAKE\TT iTAKE Engine.exe Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Tt\iTAKE\Qt5Core.dll Berichtskennung: 5e764866-db29-445c-b739-6262560e90ab Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2020-01-05T16:13:00.242537000Z EventRecordID 30798 Channel Application Computer felix-PC Security - EventData TT iTAKE Engine.exe 0.0.0.0 5de5f7cd Qt5Core.dll 5.7.0.0 575a68fa c0000005 0000cf49 4ff0 01d5c3e2ffed298d C:\Program Files (x86)\Tt\iTAKE\TT iTAKE Engine.exe C:\Program Files (x86)\Tt\iTAKE\Qt5Core.dll The installation finished successfully without any errors, also I tried a couple of times to re-install. How can I fix this? I really like my new LEVEL20 keyboard but without being eable to configure it properly, I may send it back. Is ther any workaround availlable? Best, Felix Quote Link to comment Share on other sites More sharing options...
Tony.P Posted January 8, 2020 Report Share Posted January 8, 2020 Dear Sir/Madam Please remove the program version 1.4.2009 and the "TT_PREMIUM_X1 " folder under this path C:\Users\t757\AppData\Roaming\Tt Then reinstall the V1.4.2. Here is download page https://www.thermaltakeusa.com/downloads Most of problem probably can be solve. Quote Link to comment Share on other sites More sharing options...
da_fuchs Posted January 8, 2020 Report Share Posted January 8, 2020 Hi and thanks for the advice. I tried the steps you provided but still getting the same error and the tool does not want to start. Any other possible workarounds would be much apreciated. Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted August 3, 2020 Report Share Posted August 3, 2020 Hello, I also experiencing the similar issue above for version V1.4.5 I've done the suggested fix, also from above, and still have no success. can you help me for this one? Quote Link to comment Share on other sites More sharing options...
Tony.P Posted August 5, 2020 Report Share Posted August 5, 2020 On 8/4/2020 at 12:08 AM, New_User_for_This said: Hello, I also experiencing the similar issue above for version V1.4.5 I've done the suggested fix, also from above, and still have no success. can you help me for this one? Dear User Please remove the "TT_PREMIUM_X1 " folder under this hidden path C:\Users\t757\AppData\Roaming\Tt Then reinstall the V1.4.5. Here is download page https://www.thermaltakeusa.com/downloads Most of problem probably can be solve. Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted August 5, 2020 Report Share Posted August 5, 2020 1 hour ago, Tony.P said: Dear User Please remove the "TT_PREMIUM_X1 " folder under this hidden path C:\Users\t757\AppData\Roaming\Tt Then reinstall the V1.4.5. Here is download page https://www.thermaltakeusa.com/downloads Most of problem probably can be solve. Yes I've already did this and unfortunately it did not fix the issue and doesnt want to start Quote Link to comment Share on other sites More sharing options...
Tony.P Posted August 6, 2020 Report Share Posted August 6, 2020 On 8/5/2020 at 12:50 PM, New_User_for_This said: Yes I've already did this and unfortunately it did not fix the issue and doesnt want to start Dear User Could you provide your MB, CPU and Windows version? (ASUS X299 , Intel i7 9700, Windows 10 1903) Then what TT product did you purchase? (ex: LEVEL 20 RGB Mechanical gaming keyboard ) Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted August 6, 2020 Report Share Posted August 6, 2020 Ok sure, Below are my current specs: Asus ROG Strix B350-F gaming, Ryzen 5 1600X, Windows 10 2004 my peripherals: LEVEL 20 RGB Mechanical gaming keyboard Hatsune miku Edition LEVEL 20 RGB gaming mouse Hatsune miku Edition Quote Link to comment Share on other sites More sharing options...
Tony.P Posted August 7, 2020 Report Share Posted August 7, 2020 21 hours ago, New_User_for_This said: Ok sure, Below are my current specs: Asus ROG Strix B350-F gaming, Ryzen 5 1600X, Windows 10 2004 my peripherals: LEVEL 20 RGB Mechanical gaming keyboard Hatsune miku Edition LEVEL 20 RGB gaming mouse Hatsune miku Edition Dear User Microsoft updates Windows 10 2004 version last week. This version will make some USB ports to connect abnormally. Our team are working hard to solve this issue. Once there is any update, we will notify you immediately. Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted August 11, 2020 Report Share Posted August 11, 2020 On 8/7/2020 at 3:39 PM, Tony.P said: Dear User Microsoft updates Windows 10 2004 version last week. This version will make some USB ports to connect abnormally. Our team are working hard to solve this issue. Once there is any update, we will notify you immediately. Ok will wait for your update... Thanks Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted September 5, 2020 Report Share Posted September 5, 2020 On 8/7/2020 at 3:39 PM, Tony.P said: Dear User Microsoft updates Windows 10 2004 version last week. This version will make some USB ports to connect abnormally. Our team are working hard to solve this issue. Once there is any update, we will notify you immediately. Is there a new update for this? I've tried the latest version (V1.4.6), it still doesn't work. Quote Link to comment Share on other sites More sharing options...
Tony.P Posted September 14, 2020 Report Share Posted September 14, 2020 On 9/5/2020 at 1:34 PM, New_User_for_This said: Is there a new update for this? I've tried the latest version (V1.4.6), it still doesn't work. Dear user Could your provide the hidden file "x1_log.ini" below this path? C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system Thank you for your report. Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted September 15, 2020 Report Share Posted September 15, 2020 On 9/14/2020 at 3:15 PM, Tony.P said: Dear user Could your provide the hidden file "x1_log.ini" below this path? C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system Thank you for your report. Hello Navigating on the provided path, "x1_log.ini" does not exist or can't be found. But upon checking the event viewer, it shows this: Faulting application name: TT iTAKE Engine.exe, version: 0.0.0.0, time stamp: 0x5f32194e Faulting module name: Qt5Core.dll, version: 5.7.0.0, time stamp: 0x575a68fa Exception code: 0xc0000005 Fault offset: 0x0000cf49 Faulting process id: 0x34a4 Thanks Quote Link to comment Share on other sites More sharing options...
Tony.P Posted September 16, 2020 Report Share Posted September 16, 2020 Dear User Please help us to confirm the log whether in this path. C:\Program Files (x86)\Tt\iTAKE Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted September 16, 2020 Report Share Posted September 16, 2020 1 hour ago, Tony.P said: Dear User Please help us to confirm the log whether in this path. C:\Program Files (x86)\Tt\iTAKE Hi No, no log file can't be found on the source. Quote Link to comment Share on other sites More sharing options...
Tony.P Posted September 16, 2020 Report Share Posted September 16, 2020 Dear user Now I need you help me to check this problem. Could you show us the pics like my attachments? (Pic_1. Pic_2, Pic_3 & Pic_4) Pic_1 : Windows Settings >> Apps>> Programs and Features. Pic_2 : C:\Program Files (x86)\Tt\iTAKE Pic_3 : C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1 Pic_4 : C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted September 16, 2020 Report Share Posted September 16, 2020 Hi Here are the screenshot from the locations you've requested Windows Settings >> Apps>> Programs and Features. C:\Program Files (x86)\Tt\iTAKE C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1 C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system Thanks Quote Link to comment Share on other sites More sharing options...
Tony.P Posted September 22, 2020 Report Share Posted September 22, 2020 Dear User Please try this version below the download link. https://www.dropbox.com/s/zuccb2cguukqwwj/TT iTake Setup_V1.4.7004.exe.zip?dl=0 If the crash problem cannot be solved, please provide the program log "x1_log.ini" to us. Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted September 22, 2020 Report Share Posted September 22, 2020 7 hours ago, Tony.P said: Dear User Please try this version below the download link. https://www.dropbox.com/s/zuccb2cguukqwwj/TT iTake Setup_V1.4.7004.exe.zip?dl=0 If the crash problem cannot be solved, please provide the program log "x1_log.ini" to us. Hi, Sadly this version doesn't seems to fix the the issue, also the program did not seems to generate the "x1_log.ini" file on the directory, where it should be located. And also when starting the app it seems that it shows the splash screen and nothing happens. Quote Link to comment Share on other sites More sharing options...
Tony.P Posted October 6, 2020 Report Share Posted October 6, 2020 Dear User This download link is our latest test version. Could you test it again? Sorry for making you wait for a while. https://www.dropbox.com/s/0w9hj7t5vbcpte1/TT iTake Setup_V1.4.7006.exe.zip?dl=0 Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted October 6, 2020 Report Share Posted October 6, 2020 7 hours ago, Tony.P said: Dear User This download link is our latest test version. Could you test it again? Sorry for making you wait for a while. https://www.dropbox.com/s/0w9hj7t5vbcpte1/TT iTake Setup_V1.4.7006.exe.zip?dl=0 Hi Thank you for the efforts and your support but sadly, this doesn't work either on my end. I think the problem is not the application but my machine, since i've tried installing the application on my laptop and it works fine. Here are the list of my issues I've found - When opening the app, the splash screen pops up, loading occurs, my Level 20 mouse LED turned off then the app terminates. - the small icon besides the windows time and date is showing when executing the app, then after it terminates by itself, the small icon is still there, hovering your mouse will make it disappear. - After the app terminates, the program log "x1_log.ini" doesn't appear or generate on C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system - Checking the event viewer this shows the following: Faulting application name: TT iTAKE Engine.exe, version: 0.0.0.0, time stamp: 0x5f32194e Faulting module name: Qt5Core.dll, version: 5.7.0.0, time stamp: 0x575a68fa Exception code: 0xc0000005 Fault offset: 0x0000cf49 Faulting process id: 0x34a4 I hope this helps you find the fix for this problem Thanks and Regards Quote Link to comment Share on other sites More sharing options...
New_User_for_This Posted February 27, 2021 Report Share Posted February 27, 2021 Hello Again after browsing to my files, I think I've found the "x1_log.ini" that you've been asking from me. The file have been generated on a different users that's why I'm unable to find it. here are the log files that the ini files contains [Setting] log_lanuage=lanuage_en log_init_RegisterDevice=log_init_RegisterDevice_security log_init_class=log_init_class_security log_init_connect=log_init_connect_security log_init_control_view=log_init_control_view_security log_init_icon=log_init_icon_security log_init_left_profile_view=log_init_left_profile_view_security log_init_lib_usb=log_init_lib_usb_ok_found log_init_menu_view=log_init_menu_view_security log_init_view=log_init_brackground_security I hope this is still valid. and currently the version 1.5.0 still doesnt works for me. Quote Link to comment Share on other sites More sharing options...
Tony.P Posted March 11, 2021 Report Share Posted March 11, 2021 On 2/27/2021 at 9:56 AM, New_User_for_This said: Hello Again after browsing to my files, I think I've found the "x1_log.ini" that you've been asking from me. The file have been generated on a different users that's why I'm unable to find it. here are the log files that the ini files contains [Setting] log_lanuage=lanuage_en log_init_RegisterDevice=log_init_RegisterDevice_security log_init_class=log_init_class_security log_init_connect=log_init_connect_security log_init_control_view=log_init_control_view_security log_init_icon=log_init_icon_security log_init_left_profile_view=log_init_left_profile_view_security log_init_lib_usb=log_init_lib_usb_ok_found log_init_menu_view=log_init_menu_view_security log_init_view=log_init_brackground_security I hope this is still valid. and currently the version 1.5.0 still doesnt works for me. Dear Sir Could you delete the log ini and iTake folder in different users account and remove the hidden folder C : \Users\PC name\AppData\Roaming\Tt. Then remove the iTake in system "Programs and functions" and reinstall the iTake 1.5.0 version. Thank you for your report. Quote Link to comment Share on other sites More sharing options...
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