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Toughpower iRGB PLUS1000W no funciona bien la APP

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Hola comunidad Thermaltake. Alguien ha resuelto y con exito, el problema de apagado repentino de la aplicacion Tt DPS G App? La inicio funciona 2 o 3 minutos y despues se apaga. En el visor de sucesos de W10 dice:

Nombre de la aplicación con errores: Thermaltake DPS POWER.exe, versión: 0.0.0.0, marca de tiempo: 0x5c6684c9
Nombre del módulo con errores: Qt5Core.dll, versión: 5.7.0.0, marca de tiempo: 0x575a68fa
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x0008525f
Identificador del proceso con errores: 0x1f28
Hora de inicio de la aplicación con errores: 0x01d4df82bdaaef55
Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Tt\Tt DPS G App\Thermaltake DPS POWER.exe
Ruta de acceso del módulo con errores: C:\Program Files (x86)\Tt\Tt DPS G App\Qt5Core.dll
Identificador del informe: 56163315-f2f7-4ac8-a95b-839b6eb75f05

 

He desinstalado, limpiado el registro, reinstalado...etc todo... y sigue cerrandose en 2 o 3 minutos.

La fuente funciona bien, es nueva, tiene un mes de uso y es una maravilla, pero sin la aplicacion y su iluminacion, ya no es tan maravillosa, pero si muy cara.

Necesito una solucion, por favor.

Gracias

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Hi Team,

I am still getting this error when opening the TT iTAKE Engine.exe (version 1.4.2009):

Name der fehlerhaften Anwendung: TT iTAKE Engine.exe, Version: 0.0.0.0, Zeitstempel: 0x5de5f7cd
Name des fehlerhaften Moduls: Qt5Core.dll, Version: 5.7.0.0, Zeitstempel: 0x575a68fa
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000cf49
ID des fehlerhaften Prozesses: 0x4ff0
Startzeit der fehlerhaften Anwendung: 0x01d5c3e2ffed298d
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Tt\iTAKE\TT iTAKE Engine.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Tt\iTAKE\Qt5Core.dll
Berichtskennung: 5e764866-db29-445c-b739-6262560e90ab
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 

System
   
- Provider
      [ Name] Application Error
   
- EventID 1000
      [ Qualifiers] 0
   
  Level 2
   
  Task 100
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2020-01-05T16:13:00.242537000Z
   
  EventRecordID 30798
   
  Channel Application
   
  Computer felix-PC
   
  Security
- EventData
      TT iTAKE Engine.exe
      0.0.0.0
      5de5f7cd
      Qt5Core.dll
      5.7.0.0
      575a68fa
      c0000005
      0000cf49
      4ff0
      01d5c3e2ffed298d
      C:\Program Files (x86)\Tt\iTAKE\TT iTAKE Engine.exe
      C:\Program Files (x86)\Tt\iTAKE\Qt5Core.dll

 

The installation finished successfully without any errors, also I tried a couple of times to re-install.

How can I fix this? I really like my new LEVEL20 keyboard but without being eable to configure it properly, I may send it back.

Is ther any workaround availlable?

Best,

Felix

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Hi and thanks for the advice.

I tried the steps you provided but still getting the same error and the tool does not want to start.

Any other possible workarounds would be much apreciated.

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On 8/4/2020 at 12:08 AM, New_User_for_This said:

Hello,

 I also experiencing the similar issue above for version V1.4.5

I've done the suggested fix, also from above, and still have no success.

can you help me for this one?

Dear User

Please remove the "TT_PREMIUM_X1 " folder under this hidden path C:\Users\t757\AppData\Roaming\Tt

Then reinstall the V1.4.5. Here is download page  https://www.thermaltakeusa.com/downloads

Most of problem probably can be solve.

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1 hour ago, Tony.P said:

Dear User

Please remove the "TT_PREMIUM_X1 " folder under this hidden path C:\Users\t757\AppData\Roaming\Tt

Then reinstall the V1.4.5. Here is download page  https://www.thermaltakeusa.com/downloads

Most of problem probably can be solve.

Yes I've already did this and unfortunately it did not fix the issue and doesnt want to start

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On 8/5/2020 at 12:50 PM, New_User_for_This said:

Yes I've already did this and unfortunately it did not fix the issue and doesnt want to start

Dear User

Could you provide your MB, CPU and Windows version? (ASUS X299 , Intel i7 9700, Windows 10 1903)

Then what TT product did you purchase? (ex: LEVEL 20 RGB Mechanical gaming keyboard )

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21 hours ago, New_User_for_This said:

Ok sure,

Below are my current specs:

Asus  ROG Strix B350-F gaming, Ryzen 5 1600X, Windows 10 2004

my peripherals:

LEVEL 20 RGB Mechanical gaming keyboard Hatsune miku Edition

LEVEL 20 RGB gaming mouse Hatsune miku Edition

Dear User

Microsoft updates Windows 10 2004 version last week. This version will make some USB ports to connect abnormally. Our team are working hard to solve this issue. Once there is any update, we will notify you immediately.

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On 8/7/2020 at 3:39 PM, Tony.P said:

 

Dear User

Microsoft updates Windows 10 2004 version last week. This version will make some USB ports to connect abnormally. Our team are working hard to solve this issue. Once there is any update, we will notify you immediately.

Ok will wait for your update...

Thanks

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On 8/7/2020 at 3:39 PM, Tony.P said:

 

Dear User

Microsoft updates Windows 10 2004 version last week. This version will make some USB ports to connect abnormally. Our team are working hard to solve this issue. Once there is any update, we will notify you immediately.

Is there a new update for this? I've tried the latest version (V1.4.6), it still doesn't work.

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On 9/5/2020 at 1:34 PM, New_User_for_This said:

Is there a new update for this? I've tried the latest version (V1.4.6), it still doesn't work.

Dear user

Could your provide the hidden file "x1_log.ini" below this path?

C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system

 

Thank you for your report.

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On 9/14/2020 at 3:15 PM, Tony.P said:

Dear user

Could your provide the hidden file "x1_log.ini" below this path?

C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system

 

Thank you for your report.

Hello

Navigating on the provided path, "x1_log.ini" does not exist or can't be found.

 

But upon checking the  event viewer, it shows this:

Faulting application name: TT iTAKE Engine.exe, version: 0.0.0.0, time stamp: 0x5f32194e
Faulting module name: Qt5Core.dll, version: 5.7.0.0, time stamp: 0x575a68fa
Exception code: 0xc0000005
Fault offset: 0x0000cf49
Faulting process id: 0x34a4

 

Thanks

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Dear user

Now I need you help me to check this problem.
Could you show us the pics like my attachments? (Pic_1. Pic_2, Pic_3 & Pic_4)

Pic_1 : Windows Settings >> Apps>> Programs and Features.

Pic_2 : C:\Program Files (x86)\Tt\iTAKE

Pic_3 : C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1

Pic_4 : C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system

 

 

Pic_3.png

Pic_1.png

Pic_2.png

Pic_4.png

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