Grizzly Posted May 23, 2019 Report Share Posted May 23, 2019 The software automatically updated to 3.1.7 then the RGB setting has gone. My THERMALTAKE TOUGHPOWER DPS G RGB 850W has no RGB now because you can't set the RGB on the PSU itself. It's controlled digitally thru software. Has anyone also encounter this issue? Please Help. Thanks Quote Link to comment Share on other sites More sharing options...
Jumaru84 Posted May 25, 2019 Report Share Posted May 25, 2019 After 3.1.7 my pc stopped recognizing the psu's usb. Quote Link to comment Share on other sites More sharing options...
StealUrKill_PhD Posted May 29, 2019 Report Share Posted May 29, 2019 Has anyone found a fix to this even starting up? This is total BS. Quote Link to comment Share on other sites More sharing options...
Digital_Fuzion Posted May 30, 2019 Report Share Posted May 30, 2019 This is the crap that state attorney general's love to sue big tech companies over for. The product does not meet or exceed consumer expectations or has advertised. I've seen it before with tech companies like Gateway and Monster Cable. Thermaltake has proven to fail on delivering a solid product. I wouldn't be surprised in the future if you get a court claim for a partial refund notification in your email. Once complaints boil over it will happen that I can assure you all. Once it happens the court system will get the entire list of customers whom purchased this PSU from an authorized retailer. The court system will send you a notification via electronic email or mailer. You will respond with proof of purchase and the rest is history. Try calling Thermaltake support it's a complete joke. You will get sent to voice mail. I've never seen anything like this company. When companies pull this crap. It just makes other companies like EVGA and Corsair look better. That's because they are better and so are there products and support. Go look on their forums and see how invested the forum community members are. This forum's active member community is nearly a ghost town compared to that of EVGA and Corsair. Who's to blame for that THERMALTAKE! Quote Link to comment Share on other sites More sharing options...
JeffWu Posted May 30, 2019 Report Share Posted May 30, 2019 Hi sir Sorry for late reply. Please try to close “TT RGB PLUS “first. then open DPSG app again. Thank you. Quote Link to comment Share on other sites More sharing options...
Grizzly Posted May 30, 2019 Author Report Share Posted May 30, 2019 On 5/25/2019 at 9:08 AM, Jumaru84 said: After 3.1.7 my pc stopped recognizing the psu's usb. I haven't encounter that kind of problem. Try to shutdown pc then replug the usb while pc is off. If it's still not detected. Try to replug when pc is on Quote Link to comment Share on other sites More sharing options...
Grizzly Posted May 30, 2019 Author Report Share Posted May 30, 2019 12 hours ago, StealUrKill_PhD said: Has anyone found a fix to this even starting up? This is total BS. I haven't encounter that kind of problem. Try to shutdown pc then replug the usb while pc is off. If it's still not detected. Try to replug when pc is on Quote Link to comment Share on other sites More sharing options...
Grizzly Posted May 30, 2019 Author Report Share Posted May 30, 2019 2 hours ago, Digital_Fuzion said: This is the crap that state attorney general's love to sue big tech companies over for. The product does not meet or exceed consumer expectations or has advertised. I've seen it before with tech companies like Gateway and Monster Cable. Thermaltake has proven to fail on delivering a solid product. I wouldn't be surprised in the future if you get a court claim for a partial refund notification in your email. Once complaints boil over it will happen that I can assure you all. Once it happens the court system will get the entire list of customers whom purchased this PSU from an authorized retailer. The court system will send you a notification via electronic email or mailer. You will respond with proof of purchase and the rest is history. Try calling Thermaltake support it's a complete joke. You will get sent to voice mail. I've never seen anything like this company. When companies pull this crap. It just makes other companies like EVGA and Corsair look better. That's because they are better and so are there products and support. Go look on their forums and see how invested the forum community members are. This forum's active member community is nearly a ghost town compared to that of EVGA and Corsair. Who's to blame for that THERMALTAKE! You got a point there mate. That was true Quote Link to comment Share on other sites More sharing options...
Grizzly Posted May 30, 2019 Author Report Share Posted May 30, 2019 1 hour ago, JeffWu said: Hi sir Sorry for late reply. Please try to close “TT RGB PLUS “first. then open DPSG app again. Thank you. Tried it. Also tried restarting my pc but still nothing happens Quote Link to comment Share on other sites More sharing options...
Digital_Fuzion Posted May 30, 2019 Report Share Posted May 30, 2019 I don't own other Thermaltake hardware other then this Thermaltake PSU. TT RGB PLUS software isn't needed unless your using other branded Thermaltake hardware like RGB fans etc. I only use the TT DPSG App with the TT PSU. Thermaltake should only need one universal software application for the entire TT single piece hardware or multi Thermaltake hardware setup. Corsair got very smart knowing this with their iCUE software. iCUE scales single and all Corsair hardware including RGB, Fan controllers etc. They killed off their Corsair Link software and replaced it with Corsair iCUE. Thermaltake's DPSG software has always been open BETA from the start. It's still BETA with no improvements over the prior release. Let's hope for the best firmware and software update to rid the problems and enjoy innovation with this power supply. Quote Link to comment Share on other sites More sharing options...
Grizzly Posted May 30, 2019 Author Report Share Posted May 30, 2019 1 hour ago, Digital_Fuzion said: I don't own other Thermaltake hardware other then this Thermaltake PSU. TT RGB PLUS software isn't needed unless your using other branded Thermaltake hardware like RGB fans etc. I only use the TT DPSG App with the TT PSU. Thermaltake should only need one universal software application for the entire TT single piece hardware or multi Thermaltake hardware setup. Corsair got very smart knowing this with their iCUE software. iCUE scales single and all Corsair hardware including RGB, Fan controllers etc. They killed off their Corsair Link software and replaced it with Corsair iCUE. Thermaltake's DPSG software has always been open BETA from the start. It's still BETA with no improvements over the prior release. Let's hope for the best firmware and software update to rid the problems and enjoy innovation with this power supply. You're right. They have different app for different hardware. They try to update from 3.1.6 to 3.1.7 but the result for me was rgb setting has gone. Instead of improvement of the software, the software got even worst. Quote Link to comment Share on other sites More sharing options...
Digital_Fuzion Posted May 31, 2019 Report Share Posted May 31, 2019 On 5/29/2019 at 8:15 PM, JeffWu said: Hi sir Sorry for late reply. Please try to close “TT RGB PLUS “first. then open DPSG app again. Thank you. Quote Link to comment Share on other sites More sharing options...
albukerke-petr Posted June 1, 2019 Report Share Posted June 1, 2019 I am from Russia. Same problem. After the update, the "RGB" section disappeared. The backlight does not work! Unable to set passive mode! Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted June 2, 2019 Report Share Posted June 2, 2019 Same here on 3.1.7, I have the RGB toughpower 1500w and the RGB tab is now gone and the fan is dark. Also on another note, I cannot login to the app. I enter email and password and 'login', but nothing happens. The software does detect the power supply, and the software is giving me data in real time, so I know its communicating. Please fix ASAP. Quote Link to comment Share on other sites More sharing options...
DrPepper023 Posted June 2, 2019 Report Share Posted June 2, 2019 Turning off RGB plus worked for me. You must end the task in windows task manager. then start the DPS RGP app. It worked on my puter. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 3, 2019 Report Share Posted June 3, 2019 On 5/30/2019 at 10:55 AM, Grizzly said: Tried it. Also tried restarting my pc but still nothing happens Hi Grizzly Could you please provide your CPU name to verify? Thank you! Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 3, 2019 Report Share Posted June 3, 2019 On 5/30/2019 at 5:26 PM, Digital_Fuzion said: I don't own other Thermaltake hardware other then this Thermaltake PSU. TT RGB PLUS software isn't needed unless your using other branded Thermaltake hardware like RGB fans etc. I only use the TT DPSG App with the TT PSU. Thermaltake should only need one universal software application for the entire TT single piece hardware or multi Thermaltake hardware setup. Corsair got very smart knowing this with their iCUE software. iCUE scales single and all Corsair hardware including RGB, Fan controllers etc. They killed off their Corsair Link software and replaced it with Corsair iCUE. Thermaltake's DPSG software has always been open BETA from the start. It's still BETA with no improvements over the prior release. Let's hope for the best firmware and software update to rid the problems and enjoy innovation with this power supply. Hi Digital_Fuzion Could you please provide your CPU name to verify? Thank you! By the way, thank you for your suggestion. In fact, we have a project combine all of our application together in future. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 3, 2019 Report Share Posted June 3, 2019 On 6/1/2019 at 10:21 PM, albukerke-petr said: I am from Russia. Same problem. After the update, the "RGB" section disappeared. The backlight does not work! Unable to set passive mode! Hi albukerke-petr Could you please provide your CPU name to verify? Thank you! Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 3, 2019 Report Share Posted June 3, 2019 11 hours ago, KronosMarauder said: Same here on 3.1.7, I have the RGB toughpower 1500w and the RGB tab is now gone and the fan is dark. Also on another note, I cannot login to the app. I enter email and password and 'login', but nothing happens. The software does detect the power supply, and the software is giving me data in real time, so I know its communicating. Please fix ASAP. Hi KronosMarauder Could you please provide your CPU name to verify? Thank you! Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted June 3, 2019 Report Share Posted June 3, 2019 first off, I don't even have RGB plus installed. My CPU is Intel i7-7700K 4.20GHz Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 3, 2019 Report Share Posted June 3, 2019 13 minutes ago, KronosMarauder said: first off, I don't even have RGB plus installed. My CPU is Intel i7-7700K 4.20GHz Thank you! We will fix it ASAP! sorry for inconvenience Quote Link to comment Share on other sites More sharing options...
albukerke-petr Posted June 3, 2019 Report Share Posted June 3, 2019 Intel i7-9700k Quote Link to comment Share on other sites More sharing options...
Digital_Fuzion Posted June 3, 2019 Report Share Posted June 3, 2019 17 hours ago, JeffWu said: Hi Digital_Fuzion Could you please provide your CPU name to verify? Thank you! By the way, thank you for your suggestion. In fact, we have a project combine all of our application together in future. My CPU is an Intel Core i9 9900X Extreme Edition. Stock clock speed 3.50 GHz 10-Core CPU. Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted June 4, 2019 Report Share Posted June 4, 2019 On 6/2/2019 at 9:54 PM, JeffWu said: Thank you! We will fix it ASAP! sorry for inconvenience Is there a place we can download older versions of the software until this is resolved? Quote Link to comment Share on other sites More sharing options...
Digital_Fuzion Posted June 5, 2019 Report Share Posted June 5, 2019 6 hours ago, KronosMarauder said: Is there a place we can download older versions of the software until this is resolved? https://dps.thermaltake.com/en Quote Link to comment Share on other sites More sharing options...
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