KronosMarauder Posted June 5, 2019 Report Share Posted June 5, 2019 5 minutes ago, Digital_Fuzion said: https://dps.thermaltake.com/en Sorry but this only gives me the option to download version 3.1.6. Which doesn't work. Unless I'm missing something. Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 5, 2019 Report Share Posted June 5, 2019 10 hours ago, KronosMarauder said: Is there a place we can download older versions of the software until this is resolved? Hi sir Version 3.1.6 Please check the attachment. Thank you! Tt_DPS_G_App_Ver3.1.6_Global.zip Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted June 5, 2019 Report Share Posted June 5, 2019 5 hours ago, JeffWu said: Hi sir Version 3.1.6 Please check the attachment. Thank you! Tt_DPS_G_App_Ver3.1.6_Global.zip 35.77 MB · 5 downloads That worked (sort of). On 3.1.6 the RGB tab is back, I am able to log on, and I am able to select 'Zero Fan', which I could not on 3.1.7. With that said, within seconds the app auto updates to 3.1.7 (without even giving me a choice to stop it). Any suggestions? Quote Link to comment Share on other sites More sharing options...
Digital_Fuzion Posted June 5, 2019 Report Share Posted June 5, 2019 Quick fix until Thermaltake can reslove everything with a software update. Reinstall v3.1.6 Download here https://dps.thermaltake.com/en 1.) Unchecked run at the end of the installation. 2.) Rename the ThermaltakeUpdate.exe file to ThermaltakeUpdate1.exe 3.) Run the app and it won't be updated to 3.1.7. 4.) You should be able to login to your account and control RGB again. I'm using this fix and it works. You will get an error message once you reboot Windows from the TT DPS G Software any and every time it loads. Just close the error message box and continue to use the software. The RGB function will work also. This is until Thermaltake fixes all the issues. Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted June 6, 2019 Report Share Posted June 6, 2019 This temporary fix worked for me as well Quote Link to comment Share on other sites More sharing options...
Grizzly Posted June 7, 2019 Author Report Share Posted June 7, 2019 On 6/2/2019 at 11:15 PM, KronosMarauder said: Same here on 3.1.7, I have the RGB toughpower 1500w and the RGB tab is now gone and the fan is dark. Also on another note, I cannot login to the app. I enter email and password and 'login', but nothing happens. The software does detect the power supply, and the software is giving me data in real time, so I know its communicating. Please fix ASAP. Same here. I can't even login my account even though i put the correct info Quote Link to comment Share on other sites More sharing options...
Grizzly Posted June 7, 2019 Author Report Share Posted June 7, 2019 On 6/3/2019 at 7:43 AM, DrPepper023 said: Turning off RGB plus worked for me. You must end the task in windows task manager. then start the DPS RGP app. It worked on my puter. TT DPS G APP is the only app that I'm using for the PSU Quote Link to comment Share on other sites More sharing options...
Grizzly Posted June 7, 2019 Author Report Share Posted June 7, 2019 On 6/3/2019 at 10:14 AM, JeffWu said: Hi Grizzly Could you please provide your CPU name to verify? Thank you! AMD FX-6300 Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 11, 2019 Report Share Posted June 11, 2019 Hi sir Our R&D team have solved this issue, please try again with this version. If still have any problem, please contact me, thank you! Tt_DPS_G_App_Global_Ver3.1.75.zip Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted June 11, 2019 Report Share Posted June 11, 2019 5 hours ago, JeffWu said: Hi sir Our R&D team have solved this issue, please try again with this version. If still have any problem, please contact me, thank you! Tt_DPS_G_App_Global_Ver3.1.75.zip 35.77 MB · 5 downloads Nope, sorry didn't work. Same thing, no RGB tab, not able to login and no silent fan option. I reverted back to 3.1.6 Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 12, 2019 Report Share Posted June 12, 2019 11 hours ago, KronosMarauder said: Nope, sorry didn't work. Same thing, no RGB tab, not able to login and no silent fan option. I reverted back to 3.1.6 Hi KronosMarauder Could you please provide screenshot for "About" page? It might help us to analysis this case, thank you. Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted June 12, 2019 Report Share Posted June 12, 2019 12 hours ago, JeffWu said: Hi KronosMarauder Could you please provide screenshot for "About" page? It might help us to analysis this case, thank you. Here you go Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 17, 2019 Report Share Posted June 17, 2019 On 6/12/2019 at 9:26 PM, KronosMarauder said: Here you go Hi sir Sorry for your waiting! There is newest version for you, could you try it? Tt_DPS_G_App_Global_Ver3.1.75test.zip Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted June 17, 2019 Report Share Posted June 17, 2019 Yes that worked in all aspects. RGB tab working, able to login and zero fan setting available. Thanks Quote Link to comment Share on other sites More sharing options...
Digital_Fuzion Posted June 17, 2019 Report Share Posted June 17, 2019 Please post the final build software revision build on the official TT download page and here for the forum members once it's available. Thanks! Quote Link to comment Share on other sites More sharing options...
Grizzly Posted June 18, 2019 Author Report Share Posted June 18, 2019 On 6/17/2019 at 2:54 PM, JeffWu said: Hi sir Sorry for your waiting! There is newest version for you, could you try it? Tt_DPS_G_App_Global_Ver3.1.75test.zip 35.77 MB · 6 downloads This is the one that works for me but still having trouble logging in my account Quote Link to comment Share on other sites More sharing options...
JeffWu Posted June 19, 2019 Report Share Posted June 19, 2019 13 hours ago, Grizzly said: This is the one that works for me but still having trouble logging in my account Hi sir Could you check your SPM cloud account -->Product List ? Quote Link to comment Share on other sites More sharing options...
keeper Posted June 21, 2019 Report Share Posted June 21, 2019 It's June 21'st. I'm trying to use this for the first time and I'm experincing the same issues described on this thread. Has this been abondoned by Thermaltake? Quote Link to comment Share on other sites More sharing options...
keeper Posted June 21, 2019 Report Share Posted June 21, 2019 I can confirm the 3.1.75 fixed both the login and the RGB menu issue. Quote Link to comment Share on other sites More sharing options...
KronosMarauder Posted October 27, 2020 Report Share Posted October 27, 2020 @JeffWu, can you check version DPS G App 3.2.7. not starting? see thread Quote Link to comment Share on other sites More sharing options...
Mondo Posted November 26, 2020 Report Share Posted November 26, 2020 Lost CPU and VGA information on mine. Quote Link to comment Share on other sites More sharing options...
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