Thermaltake USA Support - Contact and RMA Info

1 post in this topic



Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective.


USA Support and Warranty Claims:


USA Technical Support:


M-F 9:00AM~5:30PM (P.S.T)

Thermaltake USA Provides (2) Methods to process your RMA:


Option (1) Select "Advance Service" if you wish to do a "Cross-shipment"

              - Personal Credit Card Required

              - Allows Replacement Product to be shipped first

              - Requires Return of Original Product within 45 Days from Delivery


Option (2) Select "Next" to continue with a Standard RMA

              - Receive RMA number and Shipping Instructions

              - Ship product to Thermaltake USA (Without Accessories)


Please make sure to write your eRMA number clearly on the outside of the package


For any questions on this process please contact us first before shipping in any product for warranty.


moldpatak and Tt Dhony like this

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now