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Tony.P

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Everything posted by Tony.P

  1. Tony.P
    Hi All We update the TT RGB PLUS new version https://bit.ly/TTRGBPlusV210
  2. Tony.P
    Dear User Could you provide how to connect the power cable to the fan controller? Please connect controllers to a different power cable, will reconnect the controller with software.
  3. Tony.P
    Dear User Thanks for your report, we will update this issue next week!
  4. Tony.P
    Dear MCking005 Could you provide your windows version and PC information (MB and CPU)?
  5. Tony.P
    Hi Law Could you provide the uploaded file for us to check it?
  6. Tony.P
    Dear ducad87 Could you provide the model of the PSU product you purchased? And provide your PC hardware information and Windows version.
  7. Tony.P
    Dear Grimfilth Could you install HWiNFO software after removing TT RGB PLUS? Here is HWiNFO's official download website: https://www.hwinfo.com/download/ Is there any noise when HWiNFO running? Same with TT RGB PLUS?
  8. Tony.P
    Dear Grimfilth Could you help our team to get the HWinfo kit log? Please follow the steps link below to open the HWinfo kit debug mode. https://www.dropbox.com/s/43lgb1csbmiimxt/LibHWInfo Debug Mode.docx?dl=0 Then send the LibHWinfo.DBG file to our team.
  9. Tony.P
    Dear Grimfilth Could you provide some screenshots or videos for our team to understand this polling hard drive issue?
  10. Tony.P
    Dear Junkdepot Could you provide the TT RGB PLUS software version?
  11. Tony.P
    Dear DrStrike Could you send the log file to us by google drive or dropbox storage service? Please prepare the following documents: 1. C:\Users\user name\AppData\Roaming\Tt 2. HWinfo log:
  12. Tony.P
    Dear DragonMists We updated the TT RGB PLUS software ver 2.0.6 today. In this version, we optimized the operation after the computer woke up. Here is the official website download link: https://www.thermaltake.com/downloads
  13. Tony.P
    Dear Fred_Marjo We found the controller does not support TF-2 via software log. Please check the specific controllers of the following water block models. https://www.thermaltake.com/pub/media/wysiwyg/key3/img/TF2/TT RGB PLUS Support List_TF2 Controllers_EN.pdf TF-2 prodcut website page: https://www.thermaltake.com/thermaltake-pacific-tf2-temperature-and-flow-indicator.html
  14. Tony.P
    Dear Hyberpsycrow Thanks for your report again. We are doing more detailed testing. Please wait.
  15. Tony.P
    Dear User TF-2 must use the included controller. Don't connect with other fan's controller. If you still can't find the controller again. Please provide your PC information and program log. How to find software log? https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  16. Tony.P
    Dear Hyberpsycrow Here is our testing version. We improved USB port connected function. https://drive.google.com/file/d/15rXc4WJCEP8IXgoPag1h5T3WITF7lQMX/view?usp=sharing
  17. Tony.P
    Dear User You can send us TT RGB PLUS program log again. We will help you to check that the software is working properly. But I think your problem is related to hardware connection issue.
  18. Tony.P
    Dear VMT May be you can try the TT RGB PLUS V2.0.5. Here is download link. https://bit.ly/TTRGBPlusV205
  19. Tony.P
    Dear nutteroo Could you replug the TOUGHLIQUID CPU water block USB port then turn on the PC? The LCD hardware probably has crashed. If it isn't work, please send the software log to us following below this tip. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  20. Tony.P
    Dear Sir I got your folder. We will find problem. please wait.
  21. Tony.P
    Dear Sir We're sorry for the inconvenience. Could you provide your PC information and the program log? Please following the tips belolw this downlink: https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  22. Tony.P
    Dear User Could you send us the program file log to us? Please following this tips: https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  23. Tony.P
    Dear User Could you provide your fan products? Riing Quad or Riing Trio. May be you can try to send TT RGB PLUS 2.0 log folder to us. Following this tips: https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  24. Tony.P
    Dear User You can copy & paste the Riing Quad timeline color to any fan! Click "Help" to learn the functions.
  25. Tony.P
    Dear User Could you provide the log file to us? Please follow the tips below this download link. https://www.dropbox.com/s/d7xbrgkexu1youv/NeonMaker Debug Mode and Get Log.docx?dl=0
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