Error Code: H_0x0001 - Could not find Fan Contoller

[shadow731]

sorry klu dont buy anymore of their products and tell everyone on social media how you were treated and when their pocket book shrinks they will listen hopefully they will not recover obviously by not responding your choice should be clear good luck I removed all their products  and I build new pc every 2 years this was last dime tt will see from me

[KLU]

It looks like the update to V 1.2.3 fixed the "Error Code:H_0x0001" problem. Fans are working OK a few days in a row now.
If anything changes, I will let you all know.

[KLU]

On 10/3/2018 at 3:49 PM, KLU said:

It looks like the update to V 1.2.3 fixed the "Error Code:H_0x0001" problem. Fans are working OK a few days in a row now.
If anything changes, I will let you all know.

It's been over a week and I haven't got this error anymore. Good job Thermaltake, it was really annoying!
One thing  though - the fan lights are not "moving" when you wake your computer from sleep.

[lucasnoop]

On 7/26/2018 at 1:52 PM, Avenger86 said:

Hello! I have FX-8350 CPU. 

1. I power on my pc

2. waiting when windows and all drivers and apps loading

3. unplug power cable (FDD connector on controller)

4. waiting few second

5. plug it back

6. load TT RGB Plus software.

7. all works good.

sorry for my english

Thank you for your help, your method work for me

[tgkarelis]

i bought THERMALTAKE RIING PLUS 12 RGB RADIATOR FAN TT PREMIUM EDITION 120MM and i tried everything but the controller isn't recognized and the fan speed is in full speed 

intex z270 i 6600k !!! after the update 1.2.6 nothing works

[HenryM]

On 1/16/2019 at 7:26 AM, lucasnoop said:

Thank you for your help, your method work for me

I have the same problem (as post from 26/7/2018 post) for months now. running version V1.2.61 F2.0.3. For a brief moment after one of the updates it seemed to work ok on start up but not any more. Very hard to find solutions. Have built 3 computers all high end, never again will look at compeitor options going forward. If any one has a solution please help. The below works but is a pain in the #### to do on every occasion you shutdown and start up.

1. I power on my pc

2. waiting when windows and all drivers and apps loading

3. unplug power cable (FDD connector on controller)

4. waiting few second

5. plug it back

6. load TT RGB Plus software.

7. all works good.

sorry for my englis

[MIKEngptMS]

Use a male 9 pin header to usb and plug the usb in the back of computer. Ryzen chipset does not like the controller. Good look getting customer service to help you. This is crazy! I spent hours on this. I may send them a bill. 

[Chris Welch]

I may have to try this.

[Jhec Laya]

Hi, i got the same problem it was an error on the controller as it says. I've tried everything that might be possible but i still have no luck. Any suggestion please help me. I'm really frustrated to this issue. I have gigabyte aorus Z390 motherboard bu the way. And intel core i7 8th gen for my cpu thanks.

Edited July 13, 2020 by Jhec Laya

[TT CPM]

Hi, 

May i know how many controllers you connect? did the fans light up when you power on your PC? 

[razor94]

hello i just bought pure plus 14 fans and i got the application (error code :H_0x0001).. i look all the cabels and everything is good and connected how needs to be.. and i have only 3 fans and one controller.when my pc is on fans are working and lighting.. i dont know what is problem i need some help. ty