THERON gaming mouse

[Hyperkilljoy]

Just received my gaming mouse from amazon and i was very excited to get a high end mouse. i hooked it up and went online to get the up to date drivers and everything was fine until i updated firmware and now my mouse won't move unless it's about half an inch off my desk AND it is super slow and jittery (could be jittery because it's in my hand half an inch off the ground but i hold it still and it jitters across screen) It seems like the mouse is locked, but i switched the button on the bottom to unlocked. any ideas?? EVERYTHING worked fine until firmware update :-(

 

EDIT: Tried it on different computers, same way. It needs to be like half an inch off the surface to move. It wasnt like that before the firmware update. :-( do i have to RMA it or is there a way to fix the firmware as the mouse still works it just doesnt move unless it's a tad off the surface. Can't they force a "working" firmware update?

[ThermalMike]

Hyperkilljoy, 

 

Welcome to the forums!

 

Have you tried re-flashing the firmware on your Theron mouse?

 

Make sure you get the correct file for the specific model you have.

 

If you need any additional help, let us know what model you purchase and we can check it out. 

 

You can also drop an email to our support  - ttsupport@thermaltakeusa.com

[Hyperkilljoy]

do you guys have a guide on re-flashing? mo-trn006dt is the model the firmware updater says no need to update, so there must be a different tool?

 

EDIT: the firmware that it came with it worked great, i was dumb and updated everything :-( if re-flashing the update doesnt work, is there a way to go back to the first firmware?

[ThermalMike]

There is only the one firmware update tool I am aware.

 

Have you installed the Lift off tool? Try making some adjustments and see if it helps.

 

 

 

I will check with our team as well, just looking for a quick fix for you to avoid RMA to resolve.

 

Keep us posted if you find out anything else.

 

I do not have the factory firmware on hand unfortunately.

 

 

 

 

[Hyperkilljoy]

going from low to high made it move faster but still have to have the mouse a tad off the desk to even move. cleaned off the mouse lazer with a q tip and tried other computers and still same way. firmware is on the mouse itself right?  so the only solution would be to get a different firmware which i don't know where to find :-( 

[ThermalMike]

Let us know once you get a chance to test the file how everything is working.

 

Big thanks to Jeff for the support!

[pdesai]

I bought Theron in march 2013. After using few months the mouse started to register double clicks even if I single click.

Then the firmware update came and every thing started to work fine. 

But now for the past couple of months, again, the mouse started to give problems like, registering no click or double clicks when clicking single time. 

Can somebody tell what should I do? It is really annoying and frustrating.

[mindys]

I have the same problem. The mouse does not respond to movement, but oddly enough the left and right click and side buttons work. Tried everything I can think of (reinstall drivers, the software, use the tools on the Theron mouse page), but nothing helps. I also noticed that the dragon symbol on the mouse is very faintly illuminated. I am guessing this is the firmware update problem. I am disappointed by the software using with this mouse. I got the mouse about 2 months ago. If I could get the older firmware to try I would greatly appreciate it. Thank you.

[pdesai]

Hi Jeff,

 

Thanks for the reply, I'll try your suggestion and report back here.

[RolandDeschain]

Hi i have a bit of a problem with the buttons on both left and right.I cant assign them macro or bind them into a game.And also in device manager mouse shown as hid compliant mouse it started when i updated the software to 1.3 and i lost the driver cd that came along with mouse.Is there any chance i can find the original driver anywhere i guess that'll solve my problem.

[RolandDeschain]

Nevermind i found the driver cd that came along installed that software and problem solved.Driver at the product website (1.3 ap) is not working right with me.

[etzio5]

Hi, i'm having problem with the side buttons and sensitivity buttons of my theron. They are not responding. But they were responsive when i bought the mouse a month ago. But the left and right click as well as the scroll button are working. My theron is working like an ordinary mouse with no extra buttons. Any suggestions guys?

[Tt Alex Liu]

Hey etzio5,

Check the lock/unlock dip switch under the mouse. Make sure switch is set on "unlock".

[aerofighter]

I have the same problem as mindys had.

I bought the mouse today and connected to my laptop. it was working fine.

I downloaded all the files (driver/software/firmware) from tt website.

After i installed the firmware update, my mouse stopped working.

The curser is not moving, though the side buttons are working.

Please help me.

[General]

I've just updated my mouse's firmware to v1.2 and now I can't switch between profiles. I tried switching profiles in the software too but it didn't either.
I also read some forums but noone seems to have the same problem.

Do you have any idea how to reset the firmware?
I couldn't find any earlier versions

[musthyzz]

Having the same problem.

 

I bought the mouse yesterday, got home, updated the firmware to v1.2 and now my mouse is rendered to just a night light ...a pretty one. I can right & left click but the cursor doesn't move ( it moves just a bit when i hover the mouse).

 

Is there a way to revert to the original firmware? Can we flash it? 

[Guest Tt Josh]

I've just updated my mouse's firmware to v1.2 and now I can't switch between profiles. I tried switching profiles in the software too but it didn't either.

I also read some forums but noone seems to have the same problem.

 

Do you have any idea how to reset the firmware?

I couldn't find any earlier versions

 

Having the same problem.

 

I bought the mouse yesterday, got home, updated the firmware to v1.2 and now my mouse is rendered to just a night light ...a pretty one. I can right & left click but the cursor doesn't move ( it moves just a bit when i hover the mouse).

 

Is there a way to revert to the original firmware? Can we flash it? 

 

Hi guys, sorry for the inconvenience caused. Issue has already been escalated to our Product Management team and there will be a new update for you guys to install when it's ready. We will keep you guys updated when the firmware is ready to be installed. 

[musthyzz]

Thanks for the response.

 

So... should i wait for the firmware update or should i return the product to the store? Could it take months for an update to be released? From your experience how soon should it take the "Product  Management team" to resolve this "kinda big" issue?

[Guest Tt Josh]

Thanks for the response.

 

So... should i wait for the firmware update or should i return the product to the store? Could it take months for an update to be released? From your experience how soon should it take the "Product  Management team" to resolve this "kinda big" issue?

Hi Musthyzz, we have checked with the team and the updated version will be available by tomorrow. Please install the updated version tomorrow and keep us updated! 

[musthyzz]

Thanks for your enquiries.

 

Ok. I will postpone my  trip to the store and wait 1 day and see if things get solved with the new firmware.

 

PS: is the AP v1.3 from here really AP v1.3? Because after installing it i see 1.0 in the top right corner just like before. But that's a minor thing. I can live without the AP ...i (*cough) ...we, need the new firmware fix

[Guest Tt Josh]

Thanks for your enquiries.

 

Ok. I will postpone my  trip to the store and wait 1 day and see if things get solved with the new firmware.

 

PS: is the AP v1.3 from here really AP v1.3? Because after installing it i see 1.0 in the top right corner just like before. But that's a minor thing. I can live without the AP ...i (*cough) ...we, need the new firmware fix

Hey Musthyzz, the new update is ready to be installed. Please tell us if you are still facing the problem! 

[musthyzz]

Thanks for the effort and your response regarding the issue. 

 

You are referring to this? TT ESPORTS THERON_AP V1.3.1?

 

First. I don't know if it installed correctly because it has a very strange installer and even after I removed the "old" app from my computer manually (deleting the files and removing the entries from the registry) then installed fresh the new AP v1.3.1 it stilled showed 1.0.0.0 in the top right corner.

 

For me it didn't bring any fixes unfortunately. My mouse cursors still doesn't move (only moves barely when i hover the mouse).

 

Even if the app installed correctly i don't thing it will resolve anything.

The problem that i'm facing is caused by updating my mouse's firmware to the latest one, not by changing something in the AP (like colors, profiles or macros).

 

I need a firmware update fix / or a way to reset (revert) to the default factory firmware to fix the issue i am having. 

 

Ps: perhaps the new app will help General with he's problem (switching between profiles)

[Guest Tt Paul]

Thanks for the effort and your response regarding the issue. 

 

You are referring to this? TT ESPORTS THERON_AP V1.3.1?

 

First. I don't know if it installed correctly because it has a very strange installer and even after I removed the "old" app from my computer manually (deleting the files and removing the entries from the registry) then installed fresh the new AP v1.3.1 it stilled showed 1.0.0.0 in the top right corner.

 

For me it didn't bring any fixes unfortunately. My mouse cursors still doesn't move (only moves barely when i hover the mouse).

 

Even if the app installed correctly i don't thing it will resolve anything.

The problem that i'm facing is caused by updating my mouse's firmware to the latest one, not by changing something in the AP (like colors, profiles or macros).

 

I need a firmware update fix / or a way to reset (revert) to the default factory firmware to fix the issue i am having. 

 

Ps: perhaps the new app will help General with he's problem (switching between profiles)

Hey musthyzz, here's a firmware for you install. Try to install the firmware and if it's still unresolved, do inform me and i'll check with the Product Management team for you again.

 

Also, did you restart you desktop/laptop after installing the firmware? if not, please try to restart you desktop/laptop. 

 

And, kindly check the bottom side of your THERON and check whether you have LOCKED your mouse. If you locked, try to unlock it.

 

Hope to hear from you soon!

 

Sorry for causing the problem!

 

https://www.dropbox.com/s/ag05o57snk9hcm4/Tt%20eSPORTS%20THERON%20Update%20Tool.rar?dl=0

[musthyzz]

I will do that after I get home from work and let you know if it fixed the problem.

 

I think i restarted my pc 4 or 5 times   (not counting the times i turned it off for the night)

It's not locked. The switch on the bottom side of the mouse is set to unlock.

 

I'll inform you as soon as i can, thanks.

[musthyzz]

I installed the firmware provided via dropbox, but i regret to inform you that it had no success. After the update my mouse cursor seams to be moving a bit fast but only when i hover with it. I think it has something to do with the sensor and the minimum distance that is set to activate / deactivate.