Hyperkilljoy Posted August 1, 2014 Report Share Posted August 1, 2014 Just received my gaming mouse from amazon and i was very excited to get a high end mouse. i hooked it up and went online to get the up to date drivers and everything was fine until i updated firmware and now my mouse won't move unless it's about half an inch off my desk AND it is super slow and jittery (could be jittery because it's in my hand half an inch off the ground but i hold it still and it jitters across screen) It seems like the mouse is locked, but i switched the button on the bottom to unlocked. any ideas?? EVERYTHING worked fine until firmware update :-( EDIT: Tried it on different computers, same way. It needs to be like half an inch off the surface to move. It wasnt like that before the firmware update. :-( do i have to RMA it or is there a way to fix the firmware as the mouse still works it just doesnt move unless it's a tad off the surface. Can't they force a "working" firmware update? Josephmize, KarasevLS, EkbergDOF and 5 others 8 Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted August 1, 2014 Report Share Posted August 1, 2014 Hyperkilljoy, Welcome to the forums! Have you tried re-flashing the firmware on your Theron mouse? Make sure you get the correct file for the specific model you have. If you need any additional help, let us know what model you purchase and we can check it out. You can also drop an email to our support - ttsupport@thermaltakeusa.com Quote Link to comment Share on other sites More sharing options...
Hyperkilljoy Posted August 1, 2014 Author Report Share Posted August 1, 2014 do you guys have a guide on re-flashing? mo-trn006dt is the model the firmware updater says no need to update, so there must be a different tool? EDIT: the firmware that it came with it worked great, i was dumb and updated everything :-( if re-flashing the update doesnt work, is there a way to go back to the first firmware? Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted August 2, 2014 Report Share Posted August 2, 2014 There is only the one firmware update tool I am aware. Have you installed the Lift off tool? Try making some adjustments and see if it helps. I will check with our team as well, just looking for a quick fix for you to avoid RMA to resolve. Keep us posted if you find out anything else. I do not have the factory firmware on hand unfortunately. Quote Link to comment Share on other sites More sharing options...
Hyperkilljoy Posted August 2, 2014 Author Report Share Posted August 2, 2014 going from low to high made it move faster but still have to have the mouse a tad off the desk to even move. cleaned off the mouse lazer with a q tip and tried other computers and still same way. firmware is on the mouse itself right? so the only solution would be to get a different firmware which i don't know where to find :-( Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 4, 2014 Report Share Posted August 4, 2014 going from low to high made it move faster but still have to have the mouse a tad off the desk to even move. cleaned off the mouse lazer with a q tip and tried other computers and still same way. firmware is on the mouse itself right? so the only solution would be to get a different firmware which i don't know where to find :-( I'll get one on dropbox, and provide you a link. Sorry for the trouble. Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 4, 2014 Report Share Posted August 4, 2014 I've sent you a PM with a link. ThermalMike 1 Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted August 4, 2014 Report Share Posted August 4, 2014 Let us know once you get a chance to test the file how everything is working. Big thanks to Jeff for the support! Quote Link to comment Share on other sites More sharing options...
pdesai Posted August 9, 2014 Report Share Posted August 9, 2014 I bought Theron in march 2013. After using few months the mouse started to register double clicks even if I single click. Then the firmware update came and every thing started to work fine. But now for the past couple of months, again, the mouse started to give problems like, registering no click or double clicks when clicking single time. Can somebody tell what should I do? It is really annoying and frustrating. Quote Link to comment Share on other sites More sharing options...
mindys Posted August 10, 2014 Report Share Posted August 10, 2014 I have the same problem. The mouse does not respond to movement, but oddly enough the left and right click and side buttons work. Tried everything I can think of (reinstall drivers, the software, use the tools on the Theron mouse page), but nothing helps. I also noticed that the dragon symbol on the mouse is very faintly illuminated. I am guessing this is the firmware update problem. I am disappointed by the software using with this mouse. I got the mouse about 2 months ago. If I could get the older firmware to try I would greatly appreciate it. Thank you. Tte Jeff 1 Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 10, 2014 Report Share Posted August 10, 2014 Hey mindys, I've sent a pm your way. mindys 1 Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 12, 2014 Report Share Posted August 12, 2014 I bought Theron in march 2013. After using few months the mouse started to register double clicks even if I single click. Then the firmware update came and every thing started to work fine. But now for the past couple of months, again, the mouse started to give problems like, registering no click or double clicks when clicking single time. Can somebody tell what should I do? It is really annoying and frustrating. Hi pdesai, please try the "Button response tool" which you may find on this page:http://www.ttesports.com/Mouse/28/THERON/productPage.htm?a=a Adjusting to a higher time should fix your issue. I'll also send a PM your way with this same message. Quote Link to comment Share on other sites More sharing options...
pdesai Posted August 12, 2014 Report Share Posted August 12, 2014 Hi Jeff, Thanks for the reply, I'll try your suggestion and report back here. Tte Jeff 1 Quote Link to comment Share on other sites More sharing options...
RolandDeschain Posted August 19, 2014 Report Share Posted August 19, 2014 Hi i have a bit of a problem with the buttons on both left and right.I cant assign them macro or bind them into a game.And also in device manager mouse shown as hid compliant mouse it started when i updated the software to 1.3 and i lost the driver cd that came along with mouse.Is there any chance i can find the original driver anywhere i guess that'll solve my problem. Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted August 20, 2014 Report Share Posted August 20, 2014 Hi i have a bit of a problem with the buttons on both left and right.I cant assign them macro or bind them into a game.And also in device manager mouse shown as hid compliant mouse it started when i updated the software to 1.3 and i lost the driver cd that came along with mouse.Is there any chance i can find the original driver anywhere i guess that'll solve my problem. Drivers and software may be found on the product website. Here's a link to the THERON: http://ttesports.com/Mouse/28/THERON/productPage.htm?a=a&g=ftr Quote Link to comment Share on other sites More sharing options...
RolandDeschain Posted August 20, 2014 Report Share Posted August 20, 2014 Nevermind i found the driver cd that came along installed that software and problem solved.Driver at the product website (1.3 ap) is not working right with me. Quote Link to comment Share on other sites More sharing options...
etzio5 Posted October 5, 2014 Report Share Posted October 5, 2014 Hi, i'm having problem with the side buttons and sensitivity buttons of my theron. They are not responding. But they were responsive when i bought the mouse a month ago. But the left and right click as well as the scroll button are working. My theron is working like an ordinary mouse with no extra buttons. Any suggestions guys? Quote Link to comment Share on other sites More sharing options...
Tt Alex Liu Posted October 6, 2014 Report Share Posted October 6, 2014 Hey etzio5, Check the lock/unlock dip switch under the mouse. Make sure switch is set on "unlock". kroncis, Tte Jeff and DarkuS 3 Quote Link to comment Share on other sites More sharing options...
Tte Jeff Posted October 7, 2014 Report Share Posted October 7, 2014 Hey etzio5, pretty much what Alex said above. If that doesn't solve the issue, please let us know. DarkuS 1 Quote Link to comment Share on other sites More sharing options...
aerofighter Posted October 31, 2014 Report Share Posted October 31, 2014 I have the same problem as mindys had. I bought the mouse today and connected to my laptop. it was working fine. I downloaded all the files (driver/software/firmware) from tt website. After i installed the firmware update, my mouse stopped working. The curser is not moving, though the side buttons are working. Please help me. Quote Link to comment Share on other sites More sharing options...
General Posted November 17, 2014 Report Share Posted November 17, 2014 I've just updated my mouse's firmware to v1.2 and now I can't switch between profiles. I tried switching profiles in the software too but it didn't either.I also read some forums but noone seems to have the same problem.Do you have any idea how to reset the firmware?I couldn't find any earlier versions Danielcala and EkbergDOF 2 Quote Link to comment Share on other sites More sharing options...
musthyzz Posted November 18, 2014 Report Share Posted November 18, 2014 Having the same problem. I bought the mouse yesterday, got home, updated the firmware to v1.2 and now my mouse is rendered to just a night light ...a pretty one. I can right & left click but the cursor doesn't move ( it moves just a bit when i hover the mouse). Is there a way to revert to the original firmware? Can we flash it? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 18, 2014 Report Share Posted November 18, 2014 I've just updated my mouse's firmware to v1.2 and now I can't switch between profiles. I tried switching profiles in the software too but it didn't either. I also read some forums but noone seems to have the same problem. Do you have any idea how to reset the firmware? I couldn't find any earlier versions Having the same problem. I bought the mouse yesterday, got home, updated the firmware to v1.2 and now my mouse is rendered to just a night light ...a pretty one. I can right & left click but the cursor doesn't move ( it moves just a bit when i hover the mouse). Is there a way to revert to the original firmware? Can we flash it? Hi guys, sorry for the inconvenience caused. Issue has already been escalated to our Product Management team and there will be a new update for you guys to install when it's ready. We will keep you guys updated when the firmware is ready to be installed. Quote Link to comment Share on other sites More sharing options...
musthyzz Posted November 18, 2014 Report Share Posted November 18, 2014 Thanks for the response. So... should i wait for the firmware update or should i return the product to the store? Could it take months for an update to be released? From your experience how soon should it take the "Product Management team" to resolve this "kinda big" issue? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 18, 2014 Report Share Posted November 18, 2014 Thanks for the response. So... should i wait for the firmware update or should i return the product to the store? Could it take months for an update to be released? From your experience how soon should it take the "Product Management team" to resolve this "kinda big" issue? Hi Musthyzz, we have checked with the team and the updated version will be available by tomorrow. Please install the updated version tomorrow and keep us updated! Quote Link to comment Share on other sites More sharing options...
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