ThermalMike

**ATTN Users with Thermaltake Riser Cables**

283 posts in this topic

On 2017-5-6 at 3:52 AM, ThermalMike said:

Have you contacted me to send a replacement cable yet?

Please follow the template and email me again if so, will get you the new design to support your Thermaltake purchased product that came with a cable.

I know you are not in the USA, I can work with our team in your region to work something out.

I try to help as much as I can.

thx.

Yes I did contact you and yes they sent me another cable and it was the same cable and didn't work. I have had 3 cables so far. I have emailed you again, please make sure TT Australia don't send me any of their leftover old crappy cables please.

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On 5/4/2017 at 1:31 PM, ThermalMike said:

We also have a COMPLETELY NEW designed cable that is cheaper:

http://ttpremium.com/product/gaming-pci-e-3-0-x16-riser-cable/

Has anyone used this new "redesigned" riser? If so, what is your experience...

I have several builds that I'd like to use a riser for and so far I have refused to even attempt it... and I'm not charging clients for a $70 "premium" riser.

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UPDATE:

Received my new riser cable today, installed it and tested it. So far it's not causing any problems. *Fingers Crossed*

The cable I received -> None of the above actually. It's sort of the cheap one, with a different lock and no thermaltake branding what so ever... What I did notice was the black top layer is pasted on with adhesive, which came off straight away with the smallest amount of bending. (installed the cable in my core P3, and both ends have the black end parts loose reveiling the cable underneath, not sure if this will cause problems but I feel it's cosmetic at this point).

Will keep you updated if anything changes.

Special thanks to @ThermalMike for his quick replies, really sped up the process.

ThermalMike likes this

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On 5/11/2017 at 8:47 PM, copyright976 said:

so are the replacement cables you are sending out the "cheaper" ones or the "Premium" ones?

I received my replacement and it's the newly redesigned $29.99 branded model. I have a P1 and the replacement is much longer. Same part number as this guy although the beginning is different since it references an included riser versus retail. At least that is what support told me... I haven't used it so no feedback (yet).

http://ttpremium.com/product/gaming-pci-e-3-0-x16-riser-cable/

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On 4/29/2017 at 11:20 PM, Mac OSK said:

I am having the same issue with my Core G3. The riser cable made my system not booting, no posting beep.

Email sent last week. No reply.

 

Thermaltake ... please be seriously responsible on this issue.

Keeping thread running up to 10+ pages is unacceptable in product quality's perspective.

Hi TT,

Are you going to take responsibility on this? I sent an email a month ago, no reply.

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On 5/13/2017 at 9:54 AM, Mac OSK said:

Hi TT,

Are you going to take responsibility on this? I sent an email a month ago, no reply.

Hi Mac OSK,

I may not deal with your region directly, but I am happy to help all I can.

As the OP template is in the thread, please just follow the steps to contact us here in the USA.

We can direct the request over to help.

Feel free to CC me on the email if needed.

 

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On 5/18/2017 at 6:18 AM, ThermalMike said:

Hi Mac OSK,

I may not deal with your region directly, but I am happy to help all I can.

As the OP template is in the thread, please just follow the steps to contact us here in the USA.

We can direct the request over to help.

Feel free to CC me on the email if needed.

 

Thank you, Admin@US

I did push another email and got response from TT Taiwan.

They followed up with TT in Thailand for me.

I've just got new Riser cable from TT Thailand.

Tested it, working flawlessly.

Thank you.

Appreciated your reply too.

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