**ATTN Users with Thermaltake Riser Cables**

[Lont]

Hi guys.

'm still waiting for Thermaltake to send the cable, I've already received an email asking for an address, but for a month I have not received anything. I contacted them several times and I continue to receive no response, what do I do? I'll keep burning with the cable and I'll keep the card horizontal? I did not pay a fortune not to enjoy the full potential of the box. I do not understand why they sell stuff that does not work 100% or 50%! Can you give me some help ??
Thank you all.

[ElexorienGR]

Hello Lont.

Well, pretty much everyone from this thread has received his cable sooner or later. In my case, it took 1,5 month before i do. I guess you will have to wait a bit longer but try to contact them again just in case.

In the mean time, have you tried Teusxx's solution in the previous post?

[reaper7534]

Since TT has released some newer cables and I was going to be taking my system down to make some changes o thought it might be a good time to try their cable again.  They have sent me 3 cables, all same revision that didn't work.  I gave up and ordered a Amazon one that is working fine.  They approved me for a replacement, but want me to ship back the defective ones.  That is fine, but I should not be responsible for shipping charges.  They did not charge me shipping in the past.  I know other companies want you to foot the shipping, although when such a widespread is happening, they need to be proactive and take care of the consumer.

[reaper7534]

After a strong worded email, they are now shipping me a cable and fine want the old ones back.  If you have to deal with this, stand your ground and don't pay for shipping

[Kiriup]

Hi ThermalMike i would like to ask you a question about something you said a while ago in this thread and i hope you can help me!

You said: "Going to be honest with you, the 390X will likely not work, it has been one of the cards I have seen little success with when using a riser cable. Even those $100+ 3M cables dont work, it the way the card is designed and how the power is delivered.".

I have a 390x and recently i bought 2 different non-thermaltake risers (40cm long). They are expensive risers about 60euro each! Neither of them works, they work in windows but the GPU driver crashes when i try to play games or run benchmarks.

So since years have passed and (i hope) riser tech has been improved, my question is: does what you said still stand and i should stop spending money on this or is there a thermaltake riser (30cm long minimum) that you can recommend for me to buy that should work with my 390x??

Thanks in advance for any advice you can offer

[ThermalMike]

20 hours ago, Kiriup said:

Hi ThermalMike i would like to ask you a question about something you said a while ago in this thread and i hope you can help me!

You said: "Going to be honest with you, the 390X will likely not work, it has been one of the cards I have seen little success with when using a riser cable. Even those $100+ 3M cables dont work, it the way the card is designed and how the power is delivered.".

I have a 390x and recently i bought 2 different non-thermaltake risers (40cm long). They are expensive risers about 60euro each! Neither of them works, they work in windows but the GPU driver crashes when i try to play games or run benchmarks.

So since years have passed and (i hope) riser tech has been improved, my question is: does what you said still stand and i should stop spending money on this or is there a thermaltake riser (30cm long minimum) that you can recommend for me to buy that should work with my 390x??

Thanks in advance for any advice you can offer

Hi,

I will stand by our product to say the TT Premium Riser cable is the best one in the market today. It would be the only option I would suggest to see if that would work for that card.

It is a different card than the rest, but I do not have one to confirm if it does work or not.

This cable specifically - https://www.thermaltakeusa.com/Chassis/Accessories_/_/C_00003013/TT_Premium_PCI_E_3_0_Extender_300mm/design.htm

Please note we do have other cables out in the market, but this one is the best and is 300mm (30cm) in length.

If Linus can run a 1080Ti from across the room with these cables, I can only hope it will work for you with just one.

Please let me know if it works if you go this route.

[Kiriup]

Hey, i really appreciate it that you replied so fast! I decided to try out the premium extender that you recommended. I tried to order it today but i have run into a problem. it actually asks me to pay 140euro for shipping and taxes!!!!! combined with the actual riser that costs 66.25euro it brings my total to 207.27euro!!! Thats just crazy. I live in Cyprus (europe). i used your link which redirected me to https://ttpremium.com/product/tt-premium-pci-e-3-0-extender-300mm when i clicked on buy. The new page automatically found my location correctly. Do you thing i did something wrong or is this kind of shipping to be expected?

[antoniooninato]

let me just say that TT premium cables are probably one of the best in the market today

if not the best

there are many riser cables out there but premium quality is a totally different story

but don't take my word for it

a video is worth 1,000 words

this might be the best example on how good these cables are

maybe they did reached the limit but the guy holding the video card is covering the fan

when he put the graphic card on the table

so maybe the card just overheated, who knows, but 3 meters is still impressive

[ThermalMike]

On 9/29/2018 at 12:59 PM, Kiriup said:

Hey, i really appreciate it that you replied so fast! I decided to try out the premium extender that you recommended. I tried to order it today but i have run into a problem. it actually asks me to pay 140euro for shipping and taxes!!!!! combined with the actual riser that costs 66.25euro it brings my total to 207.27euro!!! Thats just crazy. I live in Cyprus (europe). i used your link which redirected me to https://ttpremium.com/product/tt-premium-pci-e-3-0-extender-300mm when i clicked on buy. The new page automatically found my location correctly. Do you thing i did something wrong or is this kind of shipping to be expected?

Hi,

We have several "TT Premium" Shops setup around the globe. I always default to the USA one if you can understand.

We do have a https://ttpremium.eu

This site will have more local shipping options and we do have the risers around with other e-tailers and retailers too.

I will let our webstore manager know about the situation, will see if we can find some info since we have no idea on your login and/or location to do tests.

Our shipping is run with UPS and we have full insurance on the packaging as well as any duties/taxes involved with the country that it is shipping to which is required.

Look around, you should be able to find them local.

[Chrizzydizz]

Hey guys! First of all, I just love the Core P5 case but...

Had issues with the pci-e riser cable from day 1. This was in may -18 - I contacted the store here in Sweden (webbhallen.se) and they responded that I had to RMA the whole case to get an exhange case. I refused since I thought it shouldnt be neccessary to dissasemble my whole build just to get a new working riser cable and I told them to contact you at Thermaltake or give me an email to you guys. They promissed to get back to me which they havent and its October now. I also filed an RMA on your site in late of May but you didnt respond either. 

 

I ended up buying your premium riser cable after I got tired of waiting and its not fun to not be able to use the PC because of one faulty cable. 

 

Everything was good with the premium cable until yesterday - first off I got artefacts and then I lost all image on my screen. My first thought was that the gpu(Asus Strix OC 1080Ti) might have gone bad so I connected it directly to the motherboard to check. Worked just fine so I connected the riser cable again and instantly ran into issues - It cant be used on the x16 link speed slot and in the x8 slot it sometimes reads x1 speed and sometimes x4 speed and randomly it dissconnects from the and wont get recognized at all. 

 

I filed and RMA to Webbhallen.se once again but they havent responded - what a surprise huh!

 

So, how do we solve this? Once again Im without a working PC because of a pci-e riser cable!!

 

Ive sent u an email aswell!

//Christian Osbakk 

 

[ThermalMike]

Hi Christian,

First off, I would highly suggest to take off your personal information from this form including your email and address that I see in your post!

Now for the cable part, who did you contact from Thermaltake for help?

Did you go to a form on our website to fill out?

Did you email us directly? What email did you use?

 

Hard to track down as I am in the USA here, but happy to get your message forwarded over to assist.

 

[Chrizzydizz]

4 hours ago, ThermalMike said:

Hi Christian,

First off, I would highly suggest to take off your personal information from this form including your email and address that I see in your post!

Now for the cable part, who did you contact from Thermaltake for help?

Did you go to a form on our website to fill out?

Did you email us directly? What email did you use?

 

Hard to track down as I am in the USA here, but happy to get your message forwarded over to assist.

 

Edited my prev post!

I sent an email to the regular info@thermaltake.com aswell as thermaltake.de and also filled out the rma form on your .com website - that was back in March/June. 

[ThermalMike]

On 10/3/2018 at 2:15 PM, Chrizzydizz said:

Edited my prev post!

I sent an email to the regular info@thermaltake.com aswell as thermaltake.de and also filled out the rma form on your .com website - that was back in March/June. 

Hi,

Thanks for the info, unfortunately I do not have any access to either of those emails. I will let our HQ team know there might be a problem.

I will send you a DM to give you some personal info and have some questions as well to track down the issue.

I hope you sent more than 1 email, I could not wait that long and only send 1 email. maybe it did not go through?

[Man4ester]

@ThermalMike

Hello Mike, have the same problem like others, long load and black screen as on second picture. Asus strix OC 1080TI, mb: Asus Z270 TUF mark 2, case core p5 TG, withoout rizer - everything ok, test another 1070, same problem conecting via TT riser. I

I wrote to Global and USA support both. Request (51614). Cos I bought my case in Dubai souq by Amazon, and all others parts of liquid system in ThermaltakeUsa and Amazon USA, I don`t have an TT support or even resseler in Turkmenistan, andonly  shipping from DUbai and USA all my TT items cost me around 500$, I hope u will change my riser for a normal one.

Best Regards

Serdar

[Kiriup]

On 9/28/2018 at 9:28 PM, ThermalMike said:

Hi,

I will stand by our product to say the TT Premium Riser cable is the best one in the market today. It would be the only option I would suggest to see if that would work for that card.

It is a different card than the rest, but I do not have one to confirm if it does work or not.

This cable specifically - https://www.thermaltakeusa.com/Chassis/Accessories_/_/C_00003013/TT_Premium_PCI_E_3_0_Extender_300mm/design.htm

Please note we do have other cables out in the market, but this one is the best and is 300mm (30cm) in length.

If Linus can run a 1080Ti from across the room with these cables, I can only hope it will work for you with just one.

Please let me know if it works if you go this route.

Hi ThermalMike i thought i should give feedback about compatibility of my amd 390x and the riser you suggested. i finally managed to find and buy it on amazon and i am pleased to say that IT WORKS!! this is the 3rd expensive riser that i have tried and its the first to work brilliantly! thank you so much for all your help, if this hadn't worked i was prepared to give up my entire project!

[ThermalMike]

On 10/30/2018 at 10:49 AM, Man4ester said:

@ThermalMike

Hello Mike, have the same problem like others, long load and black screen as on second picture. Asus strix OC 1080TI, mb: Asus Z270 TUF mark 2, case core p5 TG, withoout rizer - everything ok, test another 1070, same problem conecting via TT riser. I

I wrote to Global and USA support both. Request (51614). Cos I bought my case in Dubai souq by Amazon, and all others parts of liquid system in ThermaltakeUsa and Amazon USA, I don`t have an TT support or even resseler in Turkmenistan, andonly  shipping from DUbai and USA all my TT items cost me around 500$, I hope u will change my riser for a normal one.

Best Regards

Serdar

Hello,

I see someone is on the ticket now, but I cannot do much from here. We do have your request and it should be followed up soon.

[Man4ester]

Got answer from Thermaltake Taiwan, they sent me a new cable. Thank you for help and quick responce. Really helpful support.

Best regards

Serdar

[LnknLusT]

On 3/9/2016 at 12:41 AM, ThermalMike said:

Hello everyone,

 

If you emailed me I have your information.

 

I am waiting on the next shipment of cables to be delivered to send out, sorry for any delay.

 

I have seen great results with 99% of the cables we shipped out.

 

If you are still having issues after receiving the new cable, please contact me via email with some details so we can review.

Dear Mike,

 

I've sent you an email regarding the riser cable shipped a while ago and it came faulty. But was dissapointed to even go through the same hasstle again.

 

Thanks inform if there's a working cable can be shipped as its the main reason for buying the case in the first place.

And the current one is getting me nuts.

 

Thanks for your usual support.

[ThermalMike]

4 hours ago, LnknLusT said:

Dear Mike,

 

I've sent you an email regarding the riser cable shipped a while ago and it came faulty. But was dissapointed to even go through the same hasstle again.

 

Thanks inform if there's a working cable can be shipped as its the main reason for buying the case in the first place.

And the current one is getting me nuts.

 

Thanks for your usual support.

 

Hello,

This was a while back and I updated the OP to the new contact info for customers outside of USA. 

Please contact the email or see our global contact list here for the best location for you.

http://www.thermaltakecorp.com/content.aspx?cid=5

[radar79]

Oh i just see this thread , there is issues whit these cables Thermaltake Gaming AC-053-CN1OTN-C1 ?

Already ordered one for the TT View 71 TG RGB , already have one issue whit thet case , i got on arrival whit one missing rubber feet (i hope the support will help me) , i don`t realy want another issue again.

 

[Scooter]

Is this still an issue? I just purchased View 71 and looking for a riser cable. 

 

Can the TT Premium PCI-E 3.0 Extender 300 work alone as a riser cable and would that be my best option?

 

[Kageroc]

Hello,

 

I just purchased the core P5 and I must say that I am glad I did some research prior.  Prior to doing all the water cooling work,  I want to confirm that riser cable issues have been addressed.  I plan to run a 2080 TI .    Will the one that came with my P5 work with a 2080 TI?  If not any suggestions?  

 

*edit*

 

I just tested the riser with my 2080 ti. Compared before/after GPU benchmark using Heavenly.    Got about 1% gain using bundled riser as the card was out of box so was a bit cooler.  No fragments, screen glitches etc

 

All in all, looks like I got a good one:)

[carbonsx]

What do they call that psychological condition where you keep going back to those that hurt you?

So after going through all kinds of troubles with "Premium" RGB Riing radiator fans... why, oh why, did I buy a Core P3 without looking for issues first???  I hate that I love the *look* your products.

Bought a Core P3 at the end of December and within only two weeks my video is black screening randomly... even from idle desktop only minutes after boot... sigh.  So... better than the ones that failed immediately?  I guess...  Glad my card is air cooled.

ThermalTake, why do you have to make such compelling products with such poor production quality!?  This thread is going to be 3 years old in a couple of weeks.  If nothing else, at least have a little shame about the money you have cost people trying to troubleshoot and ended up replacing good working parts.

Edited January 11, 2019 by carbonsx
Didn't realize H-E-Double Hockey Sticks was a censored word.

[Nekroniis]

Hello guys i bought a P3 case 8 months ago, had the same issue as everyone with the riser cable.

Contacted thermaltake by email, they sent me a replacement cable today ( 14/1/2018) but i wanted to know before plugin it , does they still have the problem ? 

If i get no answer i will try it and give you guys my feedback

[joedreamliner787]

I built a core p5 and today I started getting artifacts. I purchased the premium riser cable from TT about 1 year ago. First thing I did was plug my 1080ti directly into the MB and no issue. Then I put a 1060 in had kicking around into the riser. Artifacts. Tried cleaning out the riser cable slot. No success. I am done with this #### riser issues. I am going to plug directly into the MB and run it that way from now on.