ThermalMike

Here is what it looks like with Floe Riing 360 installed

Well must be nice. Rub it in why don't you. 
Looking forward to more info and pics. I love the style of the 71 but just a little to large.
Thanks for keeping me informed.

I've been having the same issues with an added bonus of none of the RGB lights turn red for default or at all for that matter.
 
*edit - it works now*

ROG Zenith Extreme X399 motherboard
Threadripper 1950x and 8x Ballistix Elite (64gb Ram)
Thermaltake Pacific M Pro G1/4 PETG 12mm fittings.
1x XSPC Water Blocks for CPU and 2x XSPC Water Blocks for RAM 
2x  Pacific PR22-D5 Pumps  (after most of the air is purged these pumps can only be heard by putting a long screwdriver blade between the base of the pumpand my ear)
2x Pacific RL560 Radiators
13 Riing Plus 14 Radiator Fan Premium Edition
I am pleased with the noise level of this rig.
 

I want to share a quick project I am doing for PDXLAN which is about 3 weeks away as I write this.  The project is in a Nanoxia Coolforce case and will feature parts from Thermaltake, Zadak511, Swiftech, Primochill, and others.  I started the project about a month ago and have been working on it as I get time after work and on the weekends.  
So, first lets take a look at the case..

 

 
Now lets trim the fat and see what is left..

 
ya, not much left lol..but I can easily attach panels to this..so..I started making panels

 

 
 

Just wanted to show off my new custom loop I just finished Building.  Core V31 Case, MSI Gaming M5 Mobo, I7-7700k Overclocked to 5.3 GHZ, 8GBx2 Hyper X Savage DDR4 Ram overclocked to 3000MHZ, EVGA GTX 1080 SC2 with EKWB Waterblock, Raystorm Pro CPU waterblock, ThermalTake Pump and reservoir combo, a 280mm Radiator and a 360mm Radiator with Corsair Fans, custom RGB LED setup.  Also I made that custom RGB GPU backplate with 6661 in it.  A BlueRay DVDRW Drive, SSD and SSHD Drive.  Random Carbon Fiber pieces.  Hard Tubing and random XSPC triple seal Fittings.  About to try and start my next build for the University Of Alabama's 2017 National Championship Win.  Thinking of going for "The Case 900" with the MSI gaming M7 motherboard, Hard Tubing, 2 Thermaltake d5 pump reservoir combos, my gtx 1080 with a custom LED backplate of some style to represent The University Of Alabama.  A black Supremacy EVO waterblock.  Still Gonna use hard tubing but thinking of going with a grey and red coolant color scheme.

fixed it by manually adding the software to my Windows startup folder.  Also the default path the  installer uses doesn't work for me.  I installed the software in C:\tt\... which made it work.  I'm using Windows 8.1.  Barring the hassle that I went  through to get this thing to work (rma because the lights didn't work, software couldn't see hardware, and this latest fiasco with the software locking up my system )- I do like the cooler much better than the Corsair unit it replaced.  My system is at least 15c  cooler then the Corsair AIO was giving me.  The lesson learned from all this?  I'm gonna build my own cooling system next time. ;^)  

Thanks Mike. I look forward to seeing the videos for the new UI. I think my experience may be more to do with not finding up to date instructions. So I look forward to the videos when you get r a chance to do them.

Send an e-mail at info@thermaltake.com
and write:

Subject: Thermaltake Riser Cable Request

1. Motherboard Make/Model
2. GPU Make/Model
3. Your invoice/receipt
4. Brief description on the issues you are having
5. Your shipping address
6. Your Name
7. Phone Number (For shipping purposes)

Hi Geoff
W0116 is indeed an old model.
Now, we have newer version of Toughpower 750W:
http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower/C_00002295/Toughpower_750W_Gold_Modular_/design.htm
Please check out the specification, and hope you will like it. 
 

Guys, I can’t believe it! 
12/28 my new riser cable arrived without any mail from Tt. Now my pc is booting and works, but after 5 minutes in game still crash. So I decided to wrap the riser with alluminium and now it’s working perfectly. 
My gpu connected directly to Mobo go to 120 FPS, with riser go to 60. But I’m very excited anyway

Hi,
I do not have a digital copy of the manual on me, but it is in there if you maybe kept the box?
The screws have threads on both sides, one side shorter than the other and the shorter side screw thread is bigger.
You just screw the short end into the MB side then drop on the block, use the white washers and then the thrumb screws to secure it down.
If you need further help, I will try to dig one up or take a picture of one here.

I bought the Core P5 case and the riser cable was not working. I emailed Tt and they responded via email within three days asking for documentation that I actually purchased the case. Sent it to them. Within 7 days of the first email I now have a new cable. The day prior to it coming in the mail I received a phone call where they told me to expect it the next day. I actually haven't tested the new cable yet as I just got it today and I have been busy but I have to give Tt an A+ for customer support. Im astounded that they got me a new cable this quickly. When they called they just asked that I return the old cable to them after I check the new one. I will do so within the next couple days after I test the new cable. My faith in investing in further Tt products has increased because of the quick response time and support. Thanks. Very happy. 
Also- I am in Thailand right now but used the US email address listed when I sent the original email. 

That is for sure my friend

Following your suggestion I made one more attempt to contact
your services via email (I had no luck getting a response 2 times already)
and I sent this to all the regions I could in my final attempt to locate ... 

Now we will see ...! (Fingers Crossed)  

Hello everyone
User in France
I made the request on December 11, 2017, as described on the first page at these two addresses
  info@thermaltake.com; support@thermaltake.de
I just received it tonight on December 19, 2017
Well done to thermaltake for their professionalism better than the reseller.
I'll remember it next time.
I had this http://fr.thermaltake.com/Chassis/Accessoire_/_/C_00002784/PCI_e_X16_Riser_Cable/design.htm
I receive this http://www.thermaltake.com/products-model.aspx?id=C_00003084
Thermaltake have a green programme for return riser no functionnal ?

Hi,
With the Dip switch, you should not have to make any changes if you are running 1 controller, as shown in the picture, that is already set for controller #1.
It only matters when you have more than 1 controller, you can set the controller to any number really, just cannot set 2 controller to the same is all.

Greetings. I purchased a P3 back in October, and my able did not work from the start so after trying to install my gpu with the extender and failing i gave up and installed it normally. Then i discovered a youtube video about this case and the creator talked about this post in this forum, so i emailed info@thermaltake.com (Romania, EU) also made a ticket on the EU support page. Then nothing for about 7 days, then i got a call from UPS to inform me that i have a package. Thermaltake sent a new riser cable, the 20 cm unbent one, and it finally works great with the gpu mounted with the riser cable. Thank you.

Just got totally unexpected (because of no email updates at all from TT) the new riser cable! Very happy.  I sent my email (with invoice) a week ago. Thanks TT, a Belgian Core G3-owner. :-)

Hi
would you provide your MB model? we think it's more like energy saving setting.
if you restart the computer again, would the brightness maintain at first 5 mins?
we suggest you to try another USB pin head on the MB.
if you still have problems, please contact us at FAE@thermaltake.com
thank you!

Hi,
The PR22-D5 Plus requires 1 molex for power to the pump. For the lighting, it will require the controller supplied to also be connected with also requires 1 molex.
The controller also offers 5 ports, so you have 4 spots open if you want to add in fans or other Plus products to avoid extra controllers.

Hello ThermalMike,

followed the steps you said and the problem was fixed, found out the problem  was the power cable was not fully pushed

Thanks

Hello,
Yes, the tray is designed for vertical mounting. The cable management should not be bad from what I have seen in several builds from TT and modders around.
Best feature to this is the GPU's will now be vertical, takes stress off the PCI-E slot and no GPU sag. (you dont have to do it, it is just optional)
For any visuals, just see our website on it:
http://www.thermaltakeusa.com/Chassis/Open_Frame_/Core/C_00003043/Core_P7_TG/design.htm

Hi! Yesterday I've received two boxes of fittings and I've made some experiments:
-First of all, I've connected 12 fittings on a single controller in groups of 6. No lighting reduction, no unstability, so all fine.
-Second, as I've precedently thought, I wanted to try to use a 4 pin fan pwm cable to extend the lenght of the cable and it worked just fine. So I will just find the longest pwn extension cable in the market, I'll buy 2 of them and then I'll use to bring the controller in first position where I meant to put it.
Now missing TT 16mm tubing and TT Pacific W4 Plus, hopefully already on their way to me :P!
 

Thank you really so much, I think this is going to work with such a lenght 
And yes, I for sure will have fun building it
I'll post the result if you wish!
Bye

Done before I posted on the forums.  I did receive an email today telling me they are shipping out a new cable.